When I book from booking.com, they did not mention anything you have to pay deposit of £50 pound or deposit £100 which I have already paid 28 pounds for one night from booking.com when I arrived the location they demand you have to pay 50 pounds otherwise we can’t send you the address so I had no other choice. I have to pay the deposit. they don’t send you the full address. They just send you the street and the postcode when you arrive to the location, they will message you. You have to pay 50 pound or 100 pound deposit. If you don’t pay they will not send you to the full address so I think it’s like a trap I don’t recommend it this is my first time I have came up with like this from Booking.com. The toilet and the shower there was not hot water so anyway it was emergency that’s why I stayed if I decided not to pay deposit I will lose my money for a night that’s why I paid it and I stayed don’t have experience like this. I had really bad experience. I will not book again in future in house it’s not hotel. It’s actually house.

It was OK for one night

Stayed in April 2024

Security deposit asked to pay after already booked and paid via booking.com I did not see this advertised. Was paid to keep a friend off streets for the night would have normally questioned why this was asked for after already paying and accepting booking however was desperate to keep him safe, warm, and able to get clean.

Availability and price of room

Stayed in December 2023

Terrible

I liked nothing about the property the staff are more bothered about the money from you rather than your feelings they are not helpful in any way to say the least. I walked after 5 minutes of being in the property it's more like a crack den and that's notva lie the room was freezing due to the heating not working the television didn't work and there was o wardrobes in the room to store your clothes. After walking out and telling the staff about my issues and concerns they told me they would put me in another one of there properties at additional costs on top of what I payed so I booked into a hotel not owned by them and more money spent and South shields central would not give me my money back complete robbers to say the least. If they told me they were keeping my money to go towards the costs to renovate on the property I would not of minded so much like I said complete ROBBERY

Stayed in November 2023

Checking in was all done via WhatsApp no actual person to deal with any problems that occurred as in our case room wasn't ready on arrival WiFi didn't work and shower didn't work first day however shower was fixed and we were offered another room which was OK although no tea or coffee facilities in room

The location was ideal near to town centre

Stayed in August 2023

First room was dirty Ask to change rooms which they did and second room wasn't bad. Some lights was broken and they was no fire extinguisher even though I told them they didn't fix the problems also I told them about the boiler not working they gave me instructions how to turn it on but it was all done over WhatsApp not once they came out to deal with the problems also the bath plug was broken and the light wasn't working in there too

Location

Stayed in June 2022

This review has been hidden because it doesn't meet our guidelines.

It was OK for the price but bit taty

Stayed in July 2022

sorry but I don’t normally leave negative reviews but the whole experience was dodgy we was charged £300 for 1 night in this property which was very expensive but we paid it has it was all we could find close to the Ed Sheehan concert we was going to we then received a whatsapp message the day before asking for a £50 damage deposit which again was strange this wasn’t mentioned at the time of booking and I’ve never had to do this anywhere else, I paid it has I had to option. from then there was no communication the rest of the day, I was anxious enough about the 120 mile drive there but wasn’t given the address or any information on parking or how to get the key. the next morning still no reply to my messages and calls I was feeling very concerned at this point but started driving anyway we was a half way there when finally we received some messages with information, but then another couple of message saying that they hadn’t received my deposit despite me sending them the receipt the day before. finally after a couple more messages they said they’d found the payment and sent me the code to get through the door and the code for the key box, brilliant off we go finally! then we get there and we can’t get in has there have given us the wrong code so have to wait for a reply again. the room it self was fine but the carpets was very grubby and dirty looking the communal areas looks has this they hadn’t been hoovered for months the bathroom walls had something that looked liked feces smeared all over them this was a house with a shared bathroom no lock on the bathroom door and the light didn’t work either a very grim experience from start to finish

the location

Stayed in June 2022

Very cold room heater didn't work, the window is showing signs of whare difficult to close properly, the shower was easy to workout however downside it wouldn't run very quick

Easy checking in the instructions were good, peaceful nights sleep

Stayed in May 2022

Walls were paper thin could hear everyone moving throughout the property and one guest snoring like a wart hog Pillows were extremely thin basically had my head on the mattress Shower didnt work Some guests left their dishes in the sink No toilet brush or bleach to clean toilet after use

Room was cosy and warm Kitchen had microwave, washing machine and utensils Shop a few doors down from property

Stayed in April 2022

Not enough communication. When i was trying to get important information about car parking

Spacious

Stayed in April 2022

Shower didn't work

Good internet, clean and tidy

Stayed in April 2022

the bed was very uneven and creaky and the noise from the room next door was a nightmare late at night however it was well dealt with from the staff when I informed them.

Stayed in March 2022

No TV

Stayed in September 2021

No internet which it says it has no hot water

Spacious

Stayed in September 2021

Wi-fi not working, bed and carpets need updating

Price

Stayed in September 2021

I booked the room they said pay on arrival I got there and it was the wrong address to then contact the owners for them to ignore my calls and messages. To then put the phone down on me he also said to pay then would get key code which I did. For me to have to wait hours to receive a response after paying for the room.

Stayed in August 2021

Hmm where it was located

Stayed in August 2021

I booked 3 rooms in total but was only able to access 2 rooms.

Rooms were clean and tidy.

Stayed in July 2021

Getting into the place was a bit of a problem. Was supposed to receive a txt with the address in the morning. Had to call twice with no response. Eventually they msg’d but with the wrong room number & also the wrong key code

Fine for what I needed.

Stayed in July 2021

Mattress was poor.

Staff very receptive to information requests and gave answers immediately. Maintence was available to fix issue with faulty door lock.

Stayed in May 2021

Everything as couldn't get in touch with anyone to get into property

Nothing as couldn't get into property

Stayed in April 2024

they take 50 pounds deposit never give back called them they just said apologise that’s what they can do and cut the call really 1 apologies for 50 pounds

Stayed in April 2024

disgusting scruffy heroine left in the room along with tools used Goe this. Contacted the host within minutes of arriving at the property to say I am not staying in a room like that. Left right away now having bother getting my full refund. Host had the audacity to offer me 1 half of what I paid. I am contacting police please do not book with these.!!!!

Absolutely nothing 1 word DISGUSTING!!!!

Stayed in April 2024