15 Westgate Road, Newcastle upon Tyne, NE1 1SE, United Kingdom
#20 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 7928 hotel reviews
8.3Cleanliness
8.7
Comfort
8.6
Location
9.4
Facilities
8.4
Staff
9.1
Value for money
8.7
Free WiFi
8.7
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End of dialog contentReviewed: 29 May 2024
Jo
United KingdomPerfect location for the train station. Friendly staff, clean room, and bag store.
Stayed in May 2024
Reviewed: 28 May 2024
Mark
United KingdomNoise fr9pom nearby bar
Room was fine and comfortable.
Stayed in May 2024
Reviewed: 28 May 2024
Charles
United KingdomThe mattress and pillows were not exactly comfortable it could be better.
The location was spot on for the price of the room, which was quite spacious.
Stayed in May 2024
Reviewed: 28 May 2024
Andrea
United KingdomThere was no way to open the window for fresh air
Stayed in May 2024
Reviewed: 28 May 2024
Peter
United KingdomBed a bit too firm for our liking but just a personal choice not a criticism
Location right in the town and staff were excellent
Stayed in May 2024
Reviewed: 28 May 2024
Shona
United KingdomBunk beds aren’t for tall people lol. Not for anyone over 5.7
Very central
Stayed in May 2024
Reviewed: 26 May 2024
Kieran
United KingdomShower wouldn’t go hot so cold showers only
Location was best you’ll get in the toon
Stayed in May 2024
Reviewed: 26 May 2024
Katarzyna
United KingdomYou cannot open the window in a room.
Comfty room, clean linen and towels. Very friendly personel. You can store your luggage before check in time. Great localization, 5 mins walking distance to train station.
Stayed in April 2024
Reviewed: 25 May 2024
Jeanette
United KingdomEvening meals were not available but there were plenty restaurants close by
Very nice room ,comfortable bed ,great location and helpful staff ,didn’t have breakfast as we were leaving for a trip early.
Stayed in May 2024
Reviewed: 25 May 2024
Chekansky
United KingdomNothing
Location was good
Stayed in May 2024
Reviewed: 25 May 2024
Audrey
United KingdomBed has seen better days mattress was lumpy
Great Location for city Centre, Staff helpful
Stayed in May 2024
Reviewed: 25 May 2024
Stephen
United KingdomNothing
Location good for the railway station. Staff helpful. Good shower.
Stayed in May 2024
Reviewed: 25 May 2024
Andrew
AustraliaBreakfast food choices and not refreshed often enough
Location and staff
Stayed in May 2024
Reviewed: 24 May 2024
Matthew
United KingdomGood location and good price
Stayed in March 2024
Reviewed: 23 May 2024
Robert
United KingdomGreat location round the corner from the train station, good clean room with all required facilities, a late bar and competitively priced.
Stayed in May 2024
Reviewed: 22 May 2024
John
United Kingdomslight smell in room but was clean and well presented.
location, staff, good shower with tea and coffee facilities.
Stayed in May 2024
Reviewed: 22 May 2024
Ng
Hong KongToilet a little too tight.
Location near the station and metro.
Stayed in April 2024
Reviewed: 21 May 2024
Carola
AustriaVery convenient location next to Newcastle central station and the Metro, where trains to the airport leave about every 15 minutes. The hotel building and rooms have a modern, but warm and welcoming style. My room was very nice, and it had air condition. The bed was very comfortable and the bathroom was nice too, and very clean. The staff were lovely and helpful. Unfortunately I couldn't try breakfast because I had to leave for my flight and I stayed in Newcastle for only 1 night, but I would like to try it next time :)
Stayed in April 2024
Reviewed: 20 May 2024
David
United KingdomThe size of the bathroom. No window to open for fresh air. Room had an odour when we arrived I think that is due to the lack of fresh air it wasn’t a bad smell it was more like stale air.
Room was smaller than I expected. Although air conditioning is provided it’s noisy and we prefer to have a window you can open. Location is excellent. We weren’t keen that it’s right next to the railway station and thought our sleep would be disturbed but we were wrong we slept fine the trains don’t disturb you at all. It’s a busy hotel and others patrons were quiet and well behaved considering 2 stag parties were booked in. They never made a noise. Unlike some other hotels we have stayed at in Newcastle. Highly recommend.
Stayed in May 2024
Reviewed: 19 May 2024
Rachel
United KingdomNothing was spot on for 1 night.
Good central location.
Stayed in April 2024
Reviewed: 18 May 2024
William
United KingdomRoom only cleaned once during my week long stay. No idea why my room was being ignored? Had to literally ask the cleaner to do my room. Is it a problem with the daily rota of rooms being cleaned? I don't know but the cleaning staff themselves were pleasant and friendly.
Hotel in perfect quiet location close to Newcastle Central station. Good reception staff. Nice room.
Stayed in May 2024
Reviewed: 17 May 2024
Julie
United KingdomThe roll call to access our room after midnight 🤣
Loved the proximity to the city and station
Stayed in May 2024
Reviewed: 17 May 2024
Anindya
United States- Room Service missed refilling supplies multiple times
- Great Location - Friendly and helpful front desk Staff- e.g., we had requests for extra utensils for our takeouts and they provided unquestioned.
Stayed in April 2024
Reviewed: 17 May 2024
Lucy
United KingdomWe paid to check out at 3pm (due to me having a medical procedure the day before) but the cleaning people just walked into our room and then after than knocked on our door before our 3pm check out. Better communication letting them know not to attempt to clean our rook until after 3pm would have been appreciated
Room was comfy and very handy for the train station..also very accommodating by letting us check out at 3pm for £30
Stayed in May 2024
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