Bar staff were slack and unfriendly and did not provide service to the standard a guest should expect at this hotel. "Are you right?" is NOT the way for a young barmaid to greet customers wanting to purchase drinks. Also, the bar staff (three females, I saw on the day I was there) were not attentive to clearing tables after customers had left. I also saw one customer presented with a spray bottle (Spray and Wipe or similar) and a cleaning cloth by one of the barmaids so that he could clear his own table before he and his friends could use the table. Really??!! Is that the standard that this hotel accepts? From my observations, these three young women seemed to think that customers were an interruption to their day, rather than the reason they have a job at this otherwise very fine, historic hotel.

Reception staff were courteous, friendly and helpful, both at Check-In and Check-Out. The young waitress in the Dining Room was also very personable and helpful. My room was excellent.

Stayed in May 2024

Though very friendly, the service at dinner and breakfast was a little slow.

A generous sized single room.

Stayed in June 2024

Quite dusty in places! And the high windows and this time of year meant a lot of cobwebs but nothing that actually bothered us.

Beautiful old stately home. Different food options available in the restaurant to the bar made it easier for picky eaters.

Stayed in May 2024

Only slight complaint was I could hear every noise as people walked past the room which unfortunately for me was fairly late and people talking quite loud!

Lovely place to stay, room was nice and all staff friendly

Stayed in May 2024

Beautiful building and gardens

Stayed in May 2024

Bed too soft - but i have a bad back....

Great location

Stayed in May 2024

Great location Lovely staff Would definitely use again

Stayed in May 2024

Excellent twin room with large beds and room to sit 2 chairs at small table. Clean spacious bathroom . Asked for room near lift which was the case. Ate at the Terrace Bar which had a good selection for less formal dining. Full of history .. Great staff .. beautiful gardens .. worth every penny x

Stayed in May 2024

For the price I paid I expected luxury, the garden view room we had had tired decor, the table on the balcony was scratched. Curtain lining was stained from window condensation. The room is advertised as having Penhaligon toiletries this was not the case. Just a little disappointed at the lack of personal touches and luxurious feel.

I like the history of the hotel. The grounds are beautiful too. Breakfast was lovely and service friendly.

Stayed in May 2024

Only issue was our Suitcase up and down the spiral stair case (We managed, but know for next time , better to take a bag or smaller suitcase.)

Breakfast , variety on both hot buffet and cold. Room was very spacious and Clean, plenty of plug sockets. (Access to room was a small carpeted spiral stair case, then through a door at top of spiral stair case onto a landing with 1 step up to our room door)

Stayed in May 2024

Nothing negative really .

Stayed many times at Petwood , staff are always very helpful , food is of good quality and rooms are nice .

Stayed in May 2024

facilities such as bathroom could do with freshen up but all clean and serviceable

history great gardens great staff great food

Stayed in May 2024

Nice location and setting

Stayed in May 2024

N/A

I only had an overnight stay however I had no problems with the staff who were very polite and helpful. Breakfast was fine and the room was neat and tidy.

Stayed in April 2024

Nothing really except that another person on reception was a bit 'brusque' - which undermined Stephanie's excellent service.

Stephanie on reception was really warm and friendly, welcoming us efficiently to the hotel. The rooms & beds were comfortable. The breakfast and ambiance super too! We absolutely loved being lost in the giant rhodadendron garden - in full bloom!

Stayed in May 2024

N/A

Food was good reasonable prices, The hotel has a lot of history as it was once The Officers Mess for 617 Squadron the Dam Busters. It holds a lot of memories.

Stayed in May 2024

The bathroom was a little dated and quite loud bathroom noise (extractor fan) could be heard from room next door.

Breakfast and the bar food menu were excellant. The grounds are beautiful.

Stayed in May 2024

Shower was a little underwhelming

Stayed in May 2024

the grounds are fantastic and the memorabilia incredible the room was perfect 👍🏻

Stayed in May 2024

Nothing

The location

Stayed in May 2024

There is nothing not to like

This place is so relaxing. And absolutely beautiful in the summer. Lunch on the terrace in the sunshine is a must. Cannot recommend this lovely place enough

Stayed in May 2024

Nothing to fault. Every one so helpful. Recommend to anyone who wants a unique experience.

Everything was superb here. From staff to food and drink and grounds all exceptional. Steeped in the history of 617 squadron

Stayed in May 2024

Couldn't fault it

Full of history, gorgeous grounds. Lovely large comfortable room. Bar and restaurant

Stayed in April 2024

Nothing

All of it nice well kept place lots of historic interest to the dambusters 617 squadron .

Stayed in April 2024