Reviews of New Wilmington Hotel 3 stars
25-27 Compton Street, Eastbourne, BN21 4DU, United Kingdom
#16 of 35 hotels in Eastbourne
Guests' ChoiceReview score
Based on 139 hotel reviews
7.6Score breakdown
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Cleanliness
8.1
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Comfort
8.1
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Location
8.8
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Facilities
7.4
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Staff
8.6
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Value for money
7.8
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Free WiFi
7.5
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Reviewed: 10 May 2024
Brenda
United Kingdom8 reviews8.0“Ok not sure we would stay again”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Reception staff not very helpful or approachable
Location and room Member of staff who showed us to room
Stayed in May 2024
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Reviewed: 9 May 2024
Sharon
United Kingdom15 reviews4 helpful votes7.0Good- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
The hotel was unfinished..stuff all over the place. Scaffolding outside and only told this after we paid and the night before. Door key did not work. The few issues we had were dealt with quickly and politely. No cups or glasses. No bedside cabinet but all resolved. Just small things which with thought could be avoided. Think the room was out together in a hurry! Sure will be nice once complete.!
The location was convenient for everything. Bed in superior room was very comfortable. Decor nice in room. Breakfast was fair and quick. But paper cups for juice, really?
Stayed in May 2024
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Reviewed: 7 May 2024
Caroline
United Kingdom7 reviews7.0“Lovely staff, hotel will be nice when finished”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted via mobile
Hotel in the middle of refurbishment - thankfully, they did prewarn us about the scaffolding, so we kept our curtains shut. Hallways and stairs were dingy, and reception was sometimes in darkness and looked unwelcoming because of that - staff were lovely, though. Dated carpets and old paintwork in common areas had splashes of paint on them, and each day, there was a pile of furniture in a different place that could be seen from the reception and breakfast area, just made it look untidy.
Nice room and comfortable bed. Staff helpful and friendly. Breakfast provided.
Stayed in May 2024
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Reviewed: 7 May 2024
Farrukh
United Kingdom9 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Superior Quadruple Room
- • Stayed 1 night
- • Submitted via mobile
TV wasn't working.
Staff were very helpful and supportive
Stayed in May 2024
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Reviewed: 6 May 2024
Barbara
United Kingdom48 reviews10 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
The only one minor issue was that the hotel has been under refurbishment so you could see some paint stains etc ... but we got a newly refurbished room, so it's in progress and it will be great.
We got a newly refurbished room, spacious, great location, nice staff
Stayed in May 2024
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Reviewed: 5 May 2024
Lorraine
United Kingdom42 reviews1 helpful vote8.0“Comfortable room with nice staff”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
We were emailed before we set off that scaffolding was up & sorry for the inconvenience. That was good to know before & it wasn’t an inconvenience. It’s obviously going thur a full refurbished uplift the furniture in the room was abit dated but the shower / bath had been updated & was fresh n clean
The bedding was fresh & clean. The breakfast was nice & hot. The staff were friendly & helpful.
Stayed in May 2024
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Reviewed: 28 April 2024
Rui
Ireland1 review8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
A nice hotel, the breakfast is delicious. Staffs are nice.
Stayed in April 2024
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Reviewed: 18 November 2022
Alastair
United Kingdom14 reviews8.0“had to leave too early for breakfast so can’t comment on that”- • Leisure trip
- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
Quiet location but handy for town centre restaurants. Single room was comfy with sufficient space for a night. Shower room better than some other Eastbourne hotels I’ve stayed in.
Stayed in October 2022
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Reviewed: 12 November 2022
Paula
United Kingdom9 reviews4 helpful votes7.0“Lovely hotel - need fans in summer no aircon”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
There is no aircon so owners really need to look at putting fans in rooms. It was unbearably hot and although window could open - there was no air coming in so had a bad nights sleep all in all. Breakfast was nice if not small. Staff need training as waiting too long for them to come over and ask if we even wanted tea or coffee. Had to try and wave someone over for everything. Maybe its new owners - so hopefully these things will improve given a bit of time. We would give it another try in the future
Few minutes walk to sea front which was great. Very tidy hotel and obviously family owned and run. Nice atmosphere
Stayed in August 2022
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Reviewed: 1 November 2022
Sharon
United Kingdom2 reviews9.0“relaxing and comfortable”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
luxury bedroom very nice and comfortable. staff helpful
Stayed in November 2022
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Reviewed: 31 October 2022
Jamie
United Kingdom16 reviews1 helpful vote7.0“Good stay for a few nights with an okay breakfast”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
The hotel does have a traditional UK seaside feel to it which is nice, however it does feel a little aged and could do with some modernization. Swapping traditional keys for key cards would handy. It would be nice to have more information on check-in, such as where the breakfast would be or the wi-fi password. Our room seemed to be at the back of the building and the wi-fi was a little patchy - maybe some extenders would help?
The location was good and easy to find, close to lots of restaurants/bars and the seafront. Check-in and check out was very quick and easy. The room was also a good size complete with en-suite. The breakfast was also enough to fill you up.
Stayed in October 2022
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Reviewed: 28 October 2022
Chrisshona
United Kingdom166 reviews4 helpful votes8.0“Good place to stay”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Good breakfast, helpful staff. Parking vouchers available from reception
Stayed in October 2022
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Reviewed: 23 October 2022
Joyce
United Kingdom19 reviews9.0“Great location for Eastbourne Theatres”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
There was nothing to dislike
Great location. The Wilmington is opposite the Congress Theatre & is only a 10 minute walk from the railway station. Staff friendly & welcoming. Property well maintained, comfortable & clean. Breakfast was good quality, sufficient & served in a nice bright dining room.
Stayed in October 2022
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Reviewed: 23 October 2022
Andrew
United Kingdom20 reviews8.0“Great value hotel in a very good location.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
traditional hotel. a little tired in places but it appears to be under an ongoing refurb. having said that, apart from an overused bed our room was clean, comfortable and the shower was great.
Stayed in October 2022
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Reviewed: 20 October 2022
Carolyn
United Kingdom16 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
No option of tomatoes or mushrooms on breakfast menu.
Comfortable & Spacious Room
Stayed in October 2022
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Reviewed: 14 October 2022
Angie
United Kingdom12 reviews1 helpful vote9.0“breakfast was great very pet friendly owners very nice and helpful all in all we had a lovely four day stay with our dog”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
everything was good
close to the beach nice size rooms
Stayed in September 2022
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Reviewed: 13 October 2022
Rahel
Switzerland13 reviews4 helpful votes9.0Superb- • Business trip
- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
The furniture is rather old school, as described on the pictures.
The staff was extremly kind and helpful, really! Thanks a lot for that night stay, it's easy to feel welcome.
Stayed in September 2022
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Reviewed: 9 October 2022
Nicky
United Kingdom2 reviews1 helpful vote8.0“staff are fab and it’s perfect location for short stays”- • Business trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
it was a bit tired in terms of decor and our room was quite small, perfect for one night. it was ridiculously hot and when we turned the radiator down the knob came off! and the window was a safety window and only opened a smidge. the mattress was old and saggy but again ok for one night.
the staff were very attentive and polite. you can buy a parking permit for £2 which lasts 24 hours. it is dog friendly which was perfect for us. the breakfast choice was great and my husband had the full English which he said was superb
Stayed in October 2022
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Reviewed: 7 October 2022
Stuart
United Kingdom1 review9.0“We had a very pleasant stay at the hotel itself and in Eastbourne generally felt very at ease with everything and would”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
Probably needs some updating in the communal areas and some re decoration but our room had clearly been updated so perhaps this will occur over time, but everything kept clean, neat and tidy.
Friendly staff, nice room, excellent location, really good breakfast and made you feel very welcome.
Stayed in September 2022
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Reviewed: 4 October 2022
Sally
United Kingdom4 reviews1 helpful vote8.0“a comfortable and clean room for the night”- • Leisure trip
- • Family with young children
- • Luxury Triple Room
- • Stayed 1 night
a greater selection of breakfast items would have made it even better
A clean and spacious room and a nice breakfast.
Stayed in September 2022
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Reviewed: 1 October 2022
Ed
United Kingdom4 reviews9.0“delightful”- • Leisure trip
- • Group
- • Standard Single Room
- • Stayed 3 nights
nothuing applies here
quiet location and friendly staff. Slept well. Enjoyed an ideal break, all very enjoyable. Weather was really good for end September
Stayed in October 2022
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Reviewed: 27 September 2022
Christopher
United Kingdom6 reviews1 helpful vote8.0“Good Value/Comfortable”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
Would have prefer buffet breakfast, let down on last morning probably due to lack of staff, No evening meals.
Staff/owner very accommodating hotel in nice spot just of sea front and in easy reach of town.
Stayed in September 2022
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Reviewed: 23 September 2022
Wendy
United Kingdom34 reviews5 helpful votes8.0“Comfortable and good value”- • Leisure trip
- • Group
- • Double Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
Comfortable stay after walking the South Downs Way
Stayed in September 2022
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Reviewed: 19 September 2022
Peter
United Kingdom19 reviews8.0“very pleasant but would have liked option of evening meal as there was little option nearby”- • Leisure trip
- • Couple
- • Double Room with Private Bathroom
- • Stayed 5 nights
- • Submitted via mobile
too many stairs but could overcome yhid
it was clean well presented. breakfast excellent manager most helpful . having garage was excellent
Stayed in September 2022
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