Reviews of Mercure Maidstone Great Danes Hotel 4 stars
Hollingbourne, Maidstone, ME17 1RE, United Kingdom
#10 of 13 hotels in Maidstone
Guests' ChoiceReview score
Based on 2343 hotel reviews
7.4Score breakdown
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Cleanliness
8.0
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Comfort
8.0
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Location
8.4
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Facilities
7.7
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Staff
8.5
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Value for money
7.5
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Free WiFi
7.6
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Reviewed: 30 April 2024
Karen
United Kingdom10 reviews1 helpful vote7.0“If not for the flashing light in our room. Stay would have been perfect.”- • Leisure trip
- • Couple
- • Privilege Double Room With Lake View
- • Stayed 1 night
- • Submitted via mobile
There was a light in bedroom that kept lighting up and dimming down then flashing. Even though we'd turned electric off. Kept us awake all night. Instead of going out next day as planned we went home and slept where we hadn't slept because of light
Loved the pool area. So relaxing.staff very friendly and helpful. The food is absolutely amazing. Had a lovely evening meal.
Stayed in April 2024
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Reviewed: 29 April 2024
Garry
United Kingdom11 reviews2 helpful votes8.0“Satisfactory, but poor stock management by kitchen team”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 3 nights
Faulty toilet flush and hotel frequently out of requested meals
Staff, cleanliness and facilities all good
Stayed in April 2024
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Reviewed: 28 April 2024
Jean
United Kingdom9 reviews8.0“Would stay again but a bit pricey for what you get”- • Leisure trip
- • Solo traveller
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Dated hallways. Cold room with no option to adjust temp. Bathroom air filter not working, very steamy after shower
Location and breakfast. Clean room and big bed
Stayed in April 2024
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Reviewed: 24 April 2024
Patricia
United Kingdom7 reviews8.0“Comfortable, enjoyable stay with good food, especially breakfast.”- • Leisure trip
- • Solo traveller
- • Classic Double Room
- • Stayed 2 nights
- • Submitted via mobile
The lift not being on the same level as reception as currently waiting a hip replacement and going up/down stairs difficult.
Friendly staff with a warm welcome on arrival. Room very comfortable. Good food. Excellent facilities.
Stayed in April 2024
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Reviewed: 23 April 2024
Rosemary
United Kingdom12 reviews7.0“As with previous stay at the New Year, happy with Hotel and location”- • Leisure trip
- • Couple
- • Classic Twin Room
- • Stayed 2 nights
Paying more through booking.com than had we gone through the Hotel - will be more careful in the future.
Always quiet, plenty of space all around the Hotel. Near motorway and Kent attractions Helpful staff, especially Steve on Reception. Useful Pool and Sauna. Staff very helpful with our Family re-union arrangements on the Saturday.
Stayed in April 2024
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Reviewed: 21 April 2024
Qwandor
United Kingdom45 reviews3 helpful votes7.0Good- • Leisure trip
- • Couple
- • Classic Family Room
- • Stayed 1 night
Decor was a bit dated, everything felt a bit run down.
Bed was comfortable enough, staff were friendly. Good breakfast.
Stayed in April 2024
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Reviewed: 21 April 2024
Amy
United Kingdom10 reviews7.0“Good value for money, nice roooms and friendly staff.”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Its location is good for those needing to be in the area, but is off a motorway. Lunch we ordered a sandwich and it was underwhelming, felt like a child’s sandwich. Would be good to able to control heating in room as was a bit chilly during the day.
Good hotel, leisure facilities nice, breakfast good, rooms comfortable, staff friendly
Stayed in April 2024
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Reviewed: 17 April 2024
Kim
United Kingdom4 reviews8.0“Our stay was comfortable ( apart from lack of stair lift) and the staff couldn’t have done more for us”- • Leisure trip
- • Family with young children
- • Classic Family Room
- • Stayed 1 night
- • Submitted via mobile
The stairlift was out of order and my mother who was with me had a wheelchair so we encountered some difficulties
Not so much the property as the staff
Stayed in March 2024
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Reviewed: 15 April 2024
Sara
United Kingdom3 reviews8.0“Pleasant and adequate for what we needed.”- • Leisure trip
- • Family with young children
- • Classic Family Room
- • Stayed 3 nights
The bath was small, and the location of the shower gel and soap dispensers meant it was a tight squeeze in the shower and we kept scratching ourselves.
Staff were friendly and we liked the use of the pool. The room was spacious and adequate for our needs - I was travelling with my daughter and she comes with a lot of stuff! We stayed 3 nights and our room was cleaned and refreshed daily.
Stayed in April 2024
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Reviewed: 14 April 2024
Jenny
United Kingdom2 reviews8.0“Overall, we had an amazing 2 night stay in the hotel. The amenities is superb and the breakfast is amaziny good. Would d”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
- • Submitted via mobile
The bed is not too comfortable for me.
The pool, jacuzzi and sauna and breakfast is so good lots of choices and they refill the food and drinks right away.
Stayed in April 2024
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Reviewed: 14 April 2024
Will
United Kingdom1 review8.0“Enjoyable & relaxing with some minor issues”- • Leisure trip
- • Couple
- • Privilege Double Room With Lake View
- • Stayed 3 nights
- • Submitted via mobile
Stairs up to reception
Lovely view of the lake Decor quite fun
Stayed in April 2024
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Reviewed: 14 April 2024
Fiona
United Kingdom1 review6.0“OK but wouldn't go back.”- • Leisure trip
- • Family with young children
- • Classic Family Room
- • Stayed 3 nights
- • Submitted via mobile
No air conditioning in the room and it got very warm so it was quite uncomfortable sleeping. We were in the old side of the hotel and there was no lift so we had to carry all our bags and suitcases up two flights of stairs. The sink in the bathroom was cracked. The whole hotel needs a refit, everything is quite old and tired. The outside of the building is falling off in parts.
The breakfast was good, we also had dinner during our stay which was nice.
Stayed in April 2024
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Reviewed: 14 April 2024
Victoria
United Kingdom4 reviews6.0“Ok for one night stay bed was comfortable, breakfast good. Hotel looked a little tired and worn”- • Leisure trip
- • People with friends
- • Classic Twin Room
- • Stayed 1 night
- • Submitted via mobile
Shower was cold reported but not resolved
Reasonable price good breakfast
Stayed in April 2024
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Reviewed: 7 April 2024
Jodib
United Kingdom9 reviews4 helpful votes7.0“Nice enough stay”- • Leisure trip
- • Couple
- • Privilege Double Room With Lake View
- • Stayed 2 nights
- • Submitted via mobile
Breakfast could have been better . People inability to shut doors without slaming them ok not hotels fault more so the guests hahaha
Use of the pool & view from room .
Stayed in April 2024
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Reviewed: 7 April 2024
Tina
United Kingdom1 review8.0“Comfortable stay would use again”- • Leisure trip
- • Family with young children
- • Classic Family Room
- • Stayed 1 night
- • Submitted via mobile
Looks old from the outside but was nice inside
Very friendly staff, breakfast had a good variety. Room was clean and quiet
Stayed in April 2024
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Reviewed: 7 April 2024
Letizia
United Kingdom20 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Classic Family Room
- • Stayed 1 night
- • Submitted via mobile
Would benefit a bit of freshening up.especially pool area was outdated
Perfect location just opposite Leeds castle. Great breakfast Fun in the swimming pool Galina the waitress was lovely
Stayed in April 2024
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Reviewed: 6 April 2024
Alan
United Kingdom2 reviews6.0“Ok but noisey”- • Business trip
- • Solo traveller
- • Classic Double Room
- • Stayed 2 nights
- • Submitted via mobile
My room Was above the gym and had loud music playing until 10 pm each evening no other rooms were available and the excepectation from the staff that this was ok
Location good
Stayed in April 2024
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Reviewed: 3 April 2024
Leanne
United Kingdom6 reviews8.0“The hotel is lovely and very child friendly.”- • Leisure trip
- • Family with young children
- • Classic Family Room
- • Stayed 1 night
- • Submitted via mobile
The waiter at dinner seemed like he didn’t want to be there and didn’t explain the menu very well. We were picking items and then he would mention they were not in stock. This happened a few times. There was another lady that was working there who came over and apologised.
I loved the grounds and the outside chessboard was fun.
Stayed in March 2024
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Reviewed: 2 April 2024
Josephine
United Kingdom14 reviews7.0“Nice break but hotel needs a little TLC”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
- • Submitted via mobile
a little run down from what it used to be so was disappointed really. Quite confusing trying to find our room too. Breakfast was included for us but I would not have paid £17 for it
nice grounds, nice staff
Stayed in April 2024
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Reviewed: 2 April 2024
Carol
United Kingdom15 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Classic Family Room
- • Stayed 1 night
- • Submitted via mobile
The staff did not tell us about the gym or pool facilities when we booked in or the fact that no food would be available due to private function on 31/03/24 until after 4pm. Customers should of been made aware of this . We had a young child with us and was unable to Get him lunch and there was no Where local to get any.
Overall the facilities where good.
Stayed in April 2024
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Reviewed: 31 March 2024
Ash
United Kingdom5 reviews1 helpful vote6.0“Average, but done us a turn”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Felt like we walked round a maze to find our room, plug sockets in weird places & the walls are paper thin
Staff, location & comfy bed
Stayed in March 2024
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Reviewed: 29 March 2024
Phillip
United Kingdom8 reviews7.0“Overall a good experience and would recommend to friends & family”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Bathroom didn’t have grab handle over bath so can be tricky getting out without slipping
Good location Friendly staff Good food
Stayed in March 2024
-
Reviewed: 27 March 2024
Ian
United Kingdom2 reviews8.0“As hotels go it was acceptable.”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
Staff at dinner not very attentive. Restaurant was very quiet.
Upgraded room was very good. Breakfast very quiet. Breakfast buffet acceptable.
Stayed in March 2024
-
Reviewed: 26 March 2024
Carol
United Kingdom13 reviews6.0Pleasant- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
High prices of bar and restaurant. £28.50 for a bottle of wine !!!!!!!!!!!!!
Room and location good so was the breakfast
Stayed in March 2024
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