7-9 Sussex Place, Westminster Borough, London, W2 2SX, United Kingdom
#255 of 878 B&Bs and Inns in London
Guests' ChoiceBased on 1672 B&B reviews
7.8Cleanliness
8.0
Comfort
8.0
Location
9.3
Facilities
7.5
Staff
9.0
Value for money
7.8
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 June 2024
Elin
NorwayVery central and friendly staff
Stayed in May 2024
Reviewed: 30 May 2024
Roaming
United StatesBathroom door had some holes in it from the other door handle, but not a function issue just looked rough.
Essy check in and had luggage drop off pre checkin. Someone at front desk 24/7. Very friendly and helpful reception. Basic but nice room with a slight view. Elevator was functional, just be aware for the 4th floor, it has a long pause...don't panic. Breakfast included and had much more than we thought. Would recommend for a short stay, we stayed 1 night before we fly out for home.
Stayed in May 2024
Reviewed: 28 May 2024
Leen
BelgiumBed for 2 people is very small
Very kind staff and soft beds. Breakfast was basic and the hotel a bit outdated but generally we had a good experience
Stayed in May 2024
Reviewed: 26 May 2024
Dianne
United KingdomThe hotel was a bit dated in places.
A very good location, surrounded by a range of restaurants and easy access to the tube and Paddington station. The staff were very helpful and friendly.
Stayed in May 2024
Reviewed: 25 May 2024
David
United KingdomNothing
An excellent location for my wife and I to visit the Chelsea Flower Show
Stayed in May 2024
Reviewed: 25 May 2024
Beulah
United StatesLocation. Breajfast choice.
Stayed in May 2024
Reviewed: 14 May 2024
Catherine
IrelandNo Air Con in the room and was quite warm. Bathroom was a bit on the small side but that is just me being picky.
Very centrally located to Tube Line and Lots of Cafes and Restaurants in the vicinity . Nice to have breakfast included in the price and all the staff were very friendly and helpful. Would definitely stay there again.
Stayed in May 2024
Reviewed: 9 May 2024
Christopher
CyprusNice quiet location, easy walk to the park, Good English Pub very close. Close to Underground and bus services and still close enough to walk to the centre. Staff were very helpful, in general all was good.
Stayed in May 2024
Reviewed: 8 May 2024
Kelly
United StatesFloor very uneven. My room overlooked the road so was quite noisy at night. Bathroom was small but nice but rest of room needed an overhaul
Breakfast was good. Large selection. Could have English breakfast or several other items. Great coffee machine.
Stayed in May 2024
Reviewed: 8 May 2024
Steven
United KingdomThe Breakfast area was cramped, a little too small to accommodate everyone present and consequently tables were pushed too closely together
Location was excellent, a short walk from Hyde Park and Paddington station/tube. Large comfortable room with everything we needed and lots of character
Stayed in May 2024
Reviewed: 4 May 2024
Dimitra
GreeceSome of the facilities a bit old, but the location compensates that
The location is amazing, very central, easy access to everything..also staff was very helpful and friendly! The breakfast is good too. I would chose this hotel again.
Stayed in April 2024
Reviewed: 2 May 2024
Ollischnolli
GermanyRooms are very much what to expect from London. Little cramped rooms, but each with own bathroom and everything was clean. I was hoping for a common area to sit in the evening, but there is none. Just a couch in the lobby.
Perfect location, walking distance to Paddington Station and Hyde Park. Nice restaurants just around the corner. We got an upgrade when we arrived, to give us more space during our three night stay. Breakfast was nice. Nothing special, but good. All clerks we met were very nice and helpful.
Stayed in April 2024
Reviewed: 1 May 2024
Brian
CanadaIt is an older hotel that could use some upgrades. The bathroom is very small.
Great location, close to Paddington Station. Breakfast was very good. The shower was large with lots of hot water.
Stayed in April 2024
Reviewed: 29 April 2024
Catherine
New ZealandThe water pressure on the shower was very poor and it took a very long time to become hot (so much so I went down to reception to ask them to take a look at it). The mechanism is also very stiff so difficult to switch off - impossible for my daughter. Wifi also poor on our floor - just 2 bars. Had to go down to reception to do anything on the internet such as check into our flights. Noise from street was minimal but we did hear some long, loud telephone conversations from the guest in the room next to us. He was speaking very loud but I suspect there is limited wall insulation. Perhaps useful to remind guests to keep their voices down past a certain time.
Staff were helpful and friendly. Great location on a quiet, treelined street. Close to Hyde Park and Paddington Station. Breakfast was generous, served by very helpful and friendly kitchen staff.
Stayed in April 2024
Reviewed: 28 April 2024
Allison
United StatesThere was no hairdryer in my room but one was provided when I asked at the front desk. Luggage storage is just leaving it in the lobby, so it's not very secure at all. Water to awhile to get hot for my shower.
The location is great! It's a very short walk to Paddington station which is ideal if you are arriving/departing London from Heathrow airport or by a train out of Paddington. There are other underground stations nearby too. It's a short walk from Hyde park and also there are some good restaurants not far away. Breakfast is available. My room was clean, comfortable, and quiet (though mine was at the back of the building.)
Stayed in April 2024
Reviewed: 26 April 2024
Likian
FranceA little problem for booking ( date cancelled but not informed ) but at the end after I emailed with my complaint, I have the applogy and room ungrade as gesture so overall is ok in terms of customer service.
Close to Padditon station. Clean room.
Stayed in April 2024
Reviewed: 25 April 2024
Andrew
United KingdomBreakfast room was small, so had to wait for a table to become free.
Location is great- close to Paddington, close to Hyde Park. Rooms are modest but clean and comfortable. Breakfast is included and adds great value. Staff are friendly and were happy to look after luggage pre-check-in and post-check-out. Lift to all floors
Stayed in April 2024
Reviewed: 21 April 2024
Su
United KingdomSounds a bit silly but the tv remote control was filthy. We cleaned it!
Fantastic location just 5 minutes from Paddington station. Staff were very friendly and so helpful
Stayed in April 2024
Reviewed: 17 April 2024
Sarissa
United KingdomRoom furnishing was somewhat dated.
Cozy bed and breakfast surrounded by restaurants and shops. 3-minute walk away from Paddington station and 8-10 minutes to Hyde Park. Satisfactory hot breakfast. Staff were courteous and attentive, and stored our luggage free-of-charge after we checked out while we waited for the next leg of our journey.
Stayed in April 2024
Reviewed: 12 April 2024
A
AustraliaBreakfast ended too early. 10am would be better.
Walked everywhere or close to where I wanted to go And the friendly staff offered and upgrade to 3 floor from basement which I didn’t even realise I had booked.
Stayed in April 2024
Reviewed: 8 April 2024
Krzysztof
PolandSome rooms are in a sub-basement, no proper information when booking.
Very pleasant breakfast
Stayed in April 2024
Reviewed: 5 April 2024
Michael
United KingdomOne minor, but potentially serious point ..... in a ground ground floor fire door, the safety glass was cracked. It is also considered wise to ensure that fire doors are closed, pursuant to statutory requirement.
Quiet room, as requested. Good reception. Good food, attentive staff.
Stayed in April 2024
Reviewed: 2 April 2024
Margaret
United StatesRoom was a little noisy and cold
Great location, lovely breakfast , friendly staff
Stayed in March 2024
Reviewed: 28 March 2024
Ewan
United KingdomBathroom too small
Excellent location Friendly Staff Comfortable stay Enjoyable Breakfast Lift
Stayed in March 2024
Davos, Switzerland
Františkovy Lázně, Czech Republic
Minamioguni, Japan
Khóra Sfakíon, Greece
Bhaktapur, Nepal
León, Nicaragua
Punta Cana, Dominican Republic
Kolkata, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content