Would have liked more tea/coffee facilities i.e no hot choc or biscuits-or bottled water Bathrobes and slippers would have been appreciated with fully refundable deposit option rather than paying £10 each non-refundable deposit - especially for a BB rate of £223

Spa was lovely nice decor

Stayed in May 2024

Not value for money. Stayed in a lot nicer hotels for less. Few other facts that were disappointing 1. When you pay £190 a night you don’t expect them to charge you £15 for parking and then make you park in a dried dirty park 2. Load of food Trays in the corridors when walking to my room. Not nice impression 3. Far too expensive for why you get. 4. No towels in the room when we arrived so had to get reception to send some up. This shouldn’t happen in an expensive hotel 5. Getting back in to hotel after the concert was draining as we needed to show ID and room card. Nice hotel but when you pay that sort of money the above shouldn’t happen

Clean and the colleagues were nice and friendly. Close to the venue for our concert

Stayed in May 2024

Breakfast and dinner were very good

Stayed in May 2024

Didn't like having to pay £15 to park the car Didn't like breakfast not being included, it's not cheap to stay here and would have expected breakfast to be included

The closeness to the arena Really comfortable beds and quiet for sleeping

Stayed in May 2024

Some staff not very friendly.

Loved the location next to the concert facility.

Stayed in May 2024

Breakfast very poor, NO water provided in room.

Location, parking, access to event arena

Stayed in May 2024

The bed ….a bit too firm for us

The staff & a fabulous breakfast!

Stayed in May 2024

Nothing

Lovely room with shower ensuite. Air conditioned room so the temperature was perfect for sleeping

Stayed in May 2024

Nothing

Breakfast was fantastic. Plenty of choice and all fresh.

Stayed in May 2024

The woman on reception was very rude. She couldn't find us on the system and smirked that we didn't have a reservation. We just stayed there and brought this app up, and she was still rude, saying it's not on the system, but it was the way it came across because she kept laughing and smirking. Another receptionist stood in and found us on the system. She spelt my name wrong. We had a question as the menu wasn't on paper. it's on the tv. The man didn't want to help or do anything he just said its on your TV, but it wasn't. we looked for an hour before calling room service. The lovely man read the whole menu to us very patently, and room service gave the best service.

The spa was amazing, the pool is huge and expertly lit, so its flattering and calming. The room service was exceptional. He went above and beyond for us. Not only did he read the whole menu, he found the gluten-free options and made sure there was no cross contamination. Then he personally delivered it. In my opinion he was the most welcoming person on the staffing team.

Stayed in March 2024

Nothing we dont like.

We love everything about this hotel. Staff are always fantastic. Anything you need they see to it for you. Big about out to Apple - she's awesome & a great asset to the hotel. Always polite n moved us to an Executive room too with benefits.

Stayed in May 2024

Nothing

This is my third time staying and all three time staff were so friendly and polite

Stayed in May 2024

Nothing

Clean and efficient

Stayed in May 2024

The spa, dinner/breakfast, room

Stayed in May 2024

Mattress was very hard for our liking. Price of parking bit expensive but secure.

Location was great, breakfast was of very good standard, staff were very polite and helpful

Stayed in May 2024

The cooked breakfast wasn’t really great the sausages were terrible we expected it to be locally sourced produce but everything tasted cheap. The room service wasn’t great we ordered a pizza that was dripping in grease so it wasn’t eaten, the room service menu was minimal and not a great selection.

Lovely inside decor is fitting. Very convenient in terms of the arena being attached.

Stayed in May 2024

All good no complaints.

Breakfast had a great selection and the hotel was spotless.

Stayed in May 2024

The only bad point I have is that both our bottles of marlborough wine was not chilled.

Lovely, clean hotel with great pool.

Stayed in May 2024

Quite pricey

Lovely atmosphere. Clean, well maintained. Warm friendly welcome at reception. Helpful, very efficient staff at breakfast.

Stayed in May 2024

The only thing that we could possibly suggest as minor adjustment and not a complaint is that the ambient temperature in the common areas was a little too high for us. Zero complaints otherwise.

The hotel is extremely modern and spotlessly clean. The swimming pool and spa areas are stunning and so relaxing. Breakfast choices were great and food was always warm and tasty. Staff were extremely polite and friendly in all of our interactions.

Stayed in May 2024

Nothing

It was right next to our concert so no need for pricy taxis

Stayed in April 2024

Find hair in the scrambled eggs at breakfast

Stayed in April 2024

Everything is perfect

Stayed in February 2024

I thought my room included breakfast when I booked, when I was made aware this wasn’t the case I did not find it as good value for money so a bit disapointing

Beautiful hotel, clean and facilities are excellent

Stayed in April 2024