Stephenson Quarter, Forth Street, Newcastle upon Tyne, NE1 3SA, United Kingdom
#15 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 6717 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.0
Facilities
8.7
Staff
8.8
Value for money
8.2
Free WiFi
8.4
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End of dialog contentReviewed: 13 May 2024
Christine
United KingdomWalls are ridiculously thin, you can hear a Cough Sneeze baby cry etc
Staff are great, lovely curry house next door walking distance to the town
Stayed in May 2024
Reviewed: 13 May 2024
Kim
United KingdomThe service in the bar was slow and very poor.
Room was lovely, large and very comfortable.
Stayed in May 2024
Reviewed: 12 May 2024
Kelly
United KingdomHousekeeping not very good at refilling, for example bathroom soap dispensers were empty and no replacement tea bags
Good location near Central Station. Comfortable beds and good buffet breakfast
Stayed in May 2024
Reviewed: 11 May 2024
Alan
United KingdomQueuing 30 minutes to enter Stephenson Quarter car park as it was full, and then queuing 10 minutes to check in.
Great room , comfy bed and nice shower
Stayed in May 2024
Reviewed: 11 May 2024
Alison
United KingdomNothing
Great location
Stayed in May 2024
Reviewed: 11 May 2024
Michael
United KingdomNothing ,we where there only one night and everything was how we expected
room was good and the bathroom was large and more than expected for the room booked .bed was very comfortably , we had evening meal before we went to the concert which we booked and staff ensured that we were served promptly to be sure we were not rushed to make are way to the show , Food was very good and breakfast also
Stayed in May 2024
Reviewed: 10 May 2024
Stuart
United KingdomThe sofa bed my daughter slept on was uncomfortable for her.
Comfy bed, lovely breakfast and enjoyed the pool.
Stayed in May 2024
Reviewed: 10 May 2024
Sandra
United KingdomThe spa was overcrowded and underwhelming nothing relaxing about ut
Very friendly and welcoming staff
Stayed in May 2024
Reviewed: 9 May 2024
Rachel
United KingdomThe bar wasn’t open late enough. We got back at 12.30 and it was closed.
I liked how spacious the room was and the corridors. Also the breakfast was fantastic and the staff were really helpful and friendly.
Stayed in May 2024
Reviewed: 7 May 2024
Karen
United KingdomHaving to wait for the spa and the scalding hot water in showers! No shampoos/conditions in room shower!
The whole feel of the place was friendly and calming!
Stayed in May 2024
Reviewed: 6 May 2024
Maku
United KingdomNo parking facilities you have to pay extra for parking. We had a birthday party not happy with the fact that the hotel was not flexible with meal options. We were not allowed to give our guests options of starters, main meal and dessert. The food was nice but the let down was the menu choices option.
Clean and spacious friendly staff.
Stayed in May 2024
Reviewed: 6 May 2024
Wendy
United KingdomOur toilet dripped loudly all night. In hindsight we should’ve called someone but wasn’t keen for someone to come in and fix it when my two kids were sleeping - wish we had a called as there was a quick fix!
Very friendly staff. Late check out was accommodated no problem.
Stayed in April 2024
Reviewed: 4 May 2024
Robertson
United KingdomThe leisure facilities and a tad small for the size of the hotel
Room was very clean and comfortable. Location was great
Stayed in April 2024
Reviewed: 2 May 2024
Psenga
United KingdomCleaning bathroom and bedroom
The staff at the reception were friendly and amazing, Good Breakfast.
Stayed in April 2024
Reviewed: 1 May 2024
Greig
United KingdomNothing
Staff were amazing and so helpful
Stayed in April 2024
Reviewed: 30 April 2024
Darren
United KingdomThe only downside we had was the lady who served us at reception when checking out. She was clearly having a bad morning, did not seem amused when I asked about what I needed to get of the car park that I had paid for when checking in. Also she did not even say thank you, or pass any other comment as we were leaving. Manners cost nothing !
Lovely hotel, great location for Central Newcastle. Staff on the whole were very pleasant, polite and friendly.
Stayed in April 2024
Reviewed: 30 April 2024
Jon
United KingdomAlthough we brought our own. The three dispensers in the shower (shampoo, conditioner, and body wash), were all empty.
Hospitality, location, health spa, and room were all great.
Stayed in April 2024
Reviewed: 29 April 2024
Alex
United KingdomI thought the Gin Bar could be improved if you’re going to call yourself a Gin Bar then you need to have the correct ingredients to make it a better experience. Cucumber when you purchase a Hendricks Gin different mixers not just the boring old Britvic tonic.
Location
Stayed in April 2024
Reviewed: 28 April 2024
Fraser
United KingdomFire alarm going off over burnt toast 😂
Very clean and great facilities
Stayed in April 2024
Reviewed: 28 April 2024
Libby
United Kingdomnothing we didn’t like
everything was perfect
Stayed in April 2024
Reviewed: 27 April 2024
Chloe
United KingdomThe AC was quite loud and made a taping noise throughout the night.
Very friendly staff, made you feel welcomed. Facilities were very easy to access and the restaurant was great
Stayed in April 2024
Reviewed: 15 April 2024
Chiara
United KingdomNo small pool for little kids. No bath robe available for the hotel guests, only for spa.
Nice room and amazing breakfast!! Very comfortable for myself and my kids. Good to have the pool too to chill with them. Handy location for everything in Newcastle. The had umbrella dispenser for rainy day!
Stayed in April 2024
Reviewed: 15 April 2024
Waugh
United KingdomThere was an early check in fee of £20 which I wasn’t aware of as when I requested this through booking it said nothing about a fee and gave the impression that we could check in early if the room was ready and if not we couldn’t nothing about paying for it
The room had great big windows with a great view and we enjoyed the swimming pool
Stayed in April 2024
Reviewed: 14 April 2024
Emma
United KingdomThere was no parking with the property but there was a multi story just down the road
Good location and nice facilities
Stayed in March 2024
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