Central Square, Birmingham, B1 1HH, United Kingdom
#24 of 72 hotels in Birmingham
Guests' ChoiceBased on 3536 hotel reviews
8.1Cleanliness
8.5
Comfort
8.6
Location
8.9
Facilities
8.2
Staff
9.0
Value for money
7.8
Free WiFi
7.8
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End of dialog contentReviewed: 23 May 2024
Nitaben
United KingdomThere was no tea/coffee facilities unless they were in the cupboard - we didn’t look.
Location
Stayed in May 2024
Reviewed: 23 May 2024
Sian
United KingdomIn need of an upgrade in rooms. Would benefit from. Fridge in room.
Great location. Friendly staff. Big rooms.
Stayed in May 2024
Reviewed: 23 May 2024
Crystal
United KingdomDisappointed with the sandwiches on the room service, v expensive
Clean, roomy
Stayed in May 2024
Reviewed: 20 May 2024
Patricia
United KingdomThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 20 May 2024
Susan
United KingdomBreakfast
Stayed in May 2024
Reviewed: 19 May 2024
Lindsay
United KingdomExpensive rooms and breakfast.
Staff very nice. Rooms a little tired by very clean.
Stayed in May 2024
Reviewed: 19 May 2024
Nicola
United KingdomDark rooms, light on aircon illuminates the room so it has to be turned off at night.
Location, breakfast
Stayed in May 2024
Reviewed: 19 May 2024
Sue
United KingdomWould have preferred a walk in shower.
Location was perfect as attending concert at Utilita Arena which is an easy walk away. Returned after concert, and was able to get drink and snack. Parking available.
Stayed in May 2024
Reviewed: 19 May 2024
Nadia
NetherlandsHotel room is dated (old carpet, not enough power sockets), but we noticed that they are in the process of updating/renovating rooms, so should improve in the coming period.
Spacious hotel rooms, we had a twin room (two small double beds) for three people. Friendly staff. Location is between bull ring mall and bars and restaurants, both a 10 min walk. Good walking distance to Utilitia Arena, ideal place if you’re going to a concert.
Stayed in May 2024
Reviewed: 16 May 2024
Marie
United KingdomNothing to dislike.
Property was clean and tidy. Modern, very pleasant.
Stayed in May 2024
Reviewed: 15 May 2024
Amjad
PakistanThe beds were small; queen size instead of king size.
Breakfast was excellent
Stayed in May 2024
Reviewed: 15 May 2024
Andrew
United KingdomNothing
Location Staff really good
Stayed in May 2024
Reviewed: 15 May 2024
Sandra
United KingdomThe view from the window.
Breakfast was nice. Location great.
Stayed in May 2024
Reviewed: 13 May 2024
Jane
United Kingdomwalk from hotel was down a very narrow footpath
walking distance from city centre coolness, cleanliness,comfort,friendliness able to come and go over a 24 hour period left luggage facility available
Stayed in May 2024
Reviewed: 12 May 2024
David
United KingdomNothing!
The staff were really lovely from the moment of our very early arrival, to late night drinks in the bar, to the super friendly maitre d' at breakfast. Super comfy bed too.
Stayed in May 2024
Reviewed: 11 May 2024
Martin
United KingdomLady at reception on check in. Her English was not clear enough to be on reception. Aircon lights. They light up the whole room
Modern, clean and comfortable
Stayed in May 2024
Reviewed: 11 May 2024
Steve
United Kingdoma better range of tea, and some coffee bags. The bar was a bit annoying, to get a drink customers are required to sit at a table and wait for it to be brought over, which caused unnecessary delay. The only cider stocked in the huge bar was Magners. That's really poor.
comfortable room, good shower
Stayed in May 2024
Reviewed: 9 May 2024
Stephen
United KingdomBig space
The stuff and the bed comfort and clean
Stayed in May 2024
Reviewed: 7 May 2024
Anas
United KingdomNot easy to get from car park to hotel. Needs better signage. Hotel could do with a refurbishment.
Location in central Birmingham and able to park car
Stayed in April 2024
Reviewed: 7 May 2024
Leigh
United KingdomLocal to my office, which is Alpha Tower in Birmingham, Shower wasn't the best, to be honest, seemed to have water coming from the pipe where it connected to the taps, but ok . Would I stoip again , Im not sure many other opportunities in the are and close by my offices.
Stayed in May 2024
Reviewed: 7 May 2024
Nadeem
United KingdomNo fridge in room anymore
Very nice clean hotel
Stayed in May 2024
Reviewed: 6 May 2024
Virginia
United KingdomThe only thing was the room we first had on the 2nd floor was right at the end it was a little dusty and a few crumbs on carpet we were near the stairwell.. And it was so noisy, because of the trains and people bashing the door to stairway, so had a bad sleep. We were moved to 5th floor, but this time 2 doors away from end still a little noisy.. But the room next to ours were the worst they were talking so loud from 11.30pm till 1.30am... Apart from that excellent hotel.. Jordon on reception was really genuine and took our complaint seriously.
The staff were excellent, could not do more for you, reception especially, and the young lady in restaurant, at the front desk.. Great customer services very friendly.
Stayed in May 2024
Reviewed: 6 May 2024
Amanda
United KingdomHad to get the bed changed bc sheets were not clean
Good location, nice room and bar
Stayed in May 2024
Reviewed: 5 May 2024
Alexa
United KingdomRoom was a little hot, it had aircon but it didn’t seem to be doing much.
Good location, check in staff and concierge were very friendly, gave us activity packs for the kids which was a nice touch. Children had free breakfast and I thought the range and quality of the breakfast was very good for the price.
Stayed in May 2024
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