Skip to main content
  1. Hotel reviews homepage
  2. UK hotel reviews
  3. West Yorkshire hotel reviews
  4. Ilkley hotel reviews
  5. Reviews of The Craiglands Hotel Sure Hotel Collection by Best Western

Reviews of The Craiglands Hotel Sure Hotel Collection by Best Western 3 stars

Cow Pasture Rd, Ilkley, Ilkley, LS29 8RQ, United Kingdom

#29 of 29 hotels in Ilkley

Guests' Choice

Review score

Based on 1717 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.4

  • Location

    8.3

  • Facilities

    6.8

  • Staff

    7.8

  • Value for money

    6.8

  • Free WiFi

    6.8

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 28 May 2024

    7.0
    Great staff but very noisy if there is a function
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was a wedding on the night that we stayed and the pounding music from the function room was incredibly loud from 3pm when we checked in. At 9pm I called reception and asked if we could move rooms. The man from reception was very helpful and understanding and moved us to the floor above. The music could still be heard but was nowhere near as bad and we were very grateful. The first room was a bit run down, however it was clean and the bed was comfortable and we would have been perfectly happy with it if it wasn't for the noise. The second room was much better. It must have had a bit of a refurb. And again, it was very clean and comfortable. We would stop here again providing there was no function on the same night or if we could be guaranteed a higher floor away from the noise.

    The staff were brilliant. Check in / out was quick and easy. The bed was comfortable. The location is perfect. Just a short walk from the train station, Ilkley moor and the town centre.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Great value for money
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The restaurant wasn't open on a Sunday.

    The room was lovely and clean and the bed was really comfortable.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    7.0
    Ok for the cost, but we wouldnt return.
    • Leisure trip
    • Couple
    • Executive King/Twin
    • Stayed 1 night
    • Submitted via mobile

    Bedrooms look dated and tired, especially the paintwork in the bathroom. Breakfast was not cheap, at least £12 each, however the quality did not match the cost. More staff are needed as the barman doubled up as the receptionist on a Friday night, and the breakfast waitress doubled up as the receptionist on Saturday morning! Also I had paid for breakfast when I booked but on arrival they charged me again stating I hadn't paid. As I had driven 280 miles I was in no mood to argue and so paid. However, i took a screenshot of my booking and later showed it to reception and they refunded me. Not a too hotel you would return to unfortunately as it could be really nice.

    Convenient to local areas, kerb appeal, room size, value for money.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The decor of the room was a little tired although clean, however the plumbing needs upgrading as toilet was a macerator which did not work very well. In general bathroom was very tired.

    Staff friendly, location good. Hotel allowed us to park our car there for the week that we were walking the Dales Way for a small daily fee which was great.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    7.0
    Comfy for an overnight
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was a slight musty smell in the room and the window could not be opened to air it. The AC sounded like an industrial fan. The view was not great, but not expected as at rear of hotel. Not many staff and had to use a call button to find them

    Bed was comfy, good location, close to local attractions, room overall was clean and was more than I needed for an overnight

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    Good value, comfortable stay.
    • Leisure trip
    • Couple
    • Executive King/Twin
    • Stayed 2 nights

    The shower was a bit hit and miss - hot one minute, cold the next. It is a shame that the leisure facilities are now closed.

    Our room was very comfortable and spacious with a nice view of the garden. The extra large bed was very comfortable. The reception staff were friendly and helpful. There is plenty of car parking available free of charge. We would return, mainly for the quality of the room.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    5.0
    A little disappointing
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Restaurant closed! Didn’t arrive until 8pm after work and then no food!

    Great location comfortable bed friendly staff

    Stayed in May 2024

  • Reviewed: 18 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nice friendly

    Stayed in May 2024

  • Reviewed: 14 May 2024

    8.0
    Enjoyed our stay here and would definitely stay again
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    Wifi was not working properly in our room

    Our room was very comfortable. Dinner and breakfast both good Staff were very friendly and helpful

    Stayed in May 2024

  • Reviewed: 12 May 2024

    5.0
    Ok
    • Leisure trip
    • Couple
    • Executive King/Twin
    • Stayed 1 night
    • Submitted via mobile

    Dated, run down. Bed not comfortable room too hot. Pretty basic.

    Great location and lovely staff

    Stayed in May 2024

  • Reviewed: 11 May 2024

    8.0
    Great staff and great loccation.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Limited restaurant food.

    Room large and great view. Bed comfy. Breakfast fairly standard.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    8.0
    Lovely great value 1 night stay in perfect location.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Outdated decor - there is huge potential in the beautiful building for a stunning hotel. But I appreciated the great value for money - and can’t usually have both!

    Spacious and very comfortable

    Stayed in May 2024

  • Reviewed: 8 May 2024

    7.0
    Great
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Place needs a refurb

    Price very reasonable very comfy stay Everything I needed in the room Lovely staff

    Stayed in May 2024

  • Reviewed: 7 May 2024

    5.0
    A bit disappointing - Uncomfortable and outdated.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    It is outdated and needs refurbing. Strange smell in the room and the bed was not comfortable.

    Nice location and the car park was a good size. Lovely looking building and has the potential to be a really nice hotel.

    Stayed in March 2024

  • Reviewed: 6 May 2024

    8.0
    Comfortable and very pleasant one night stay in lovely Ilkley.
    • Leisure trip
    • Family with young children
    • Executive King/Twin
    • Stayed 1 night
    • Submitted via mobile

    Bit ‘tired’ and out dated decor. However great value so happy to overlook!!!

    Spacious, great old building, quiet, historical. Very convenient for the Cow and Calf rocks.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    8.0
    Rooms were fine but you still have a lot of work to do to bring it up to the standard of other Best Western hotels I hav
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Looking out of the window was a ledge that was covered in rubbish, old wooden crates & plastic that looked like it had been there a long time. This should be removed & some plants in pots out there instead to replace the eyesore that is there now. There was no one at reception at approx 17.30 last Fri. There was a small note to say to press a button but nothing obvious anywhere near the note I was later told the button was on what looked like a phone charger on the desk, however the button was not marked. I was told not to press it as it made a loud noise. What kind of reception is this? It should be manned continuously. Dinner menu was not very appealing & the bistro had no atmosphere, so 5 of us who were guests at the hotel ate elsewhere

    My room was large & bright

    Stayed in April 2024

  • Reviewed: 26 April 2024

    8.0
    Comfortable stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Clean, tidy, spacious room

    Lovely comfy bed. Excellent nights sleep

    Stayed in April 2024

  • Reviewed: 22 April 2024

    5.0
    ok hotel for one night stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    bar was lacking atmosphere and overpriced quite thin walls

    good water pressure large bed yorkshire tea bags

    Stayed in April 2024

  • Reviewed: 19 April 2024

    6.0
    slept well, pity about the menu choice and cooking.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    there is not much choice for an evening meal. when ordering, the waiter guessed at the soup of the day and said it was tomato soup, but instead turned up with a green soup of some king. his reply was... ho, looking at the green instead of red, so its not tomato soup and walked off. when the main meal arrived, the spicy chicken was overcooked and really dry

    the breakfast was a full english buffet option with alternative choices

    Stayed in March 2024

  • Reviewed: 10 April 2024

    8.0
    Friendly staff and comfortable bedroom
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast, berries in the fruit would be welcome plus an opportunity to request a slightly different hot breakfast eg poached eggs. Pastries were delicious.

    Bedroom space

    Stayed in April 2024

  • Reviewed: 7 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    We was near the function room and their was a 40th function.on and we felt like we had our bed on the dancefloor then as soon as it finished our neighbours came in next door and we had a adjoining room with just a door between us, they might aswell of come and sat in our room we heard everything, eventually 1am I asked to move rooms to a quieter part of building and got 5hrs sleep after that...

    Staff and breakfast and location was brilliant just let down by noise side.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Some of the staff's attitude

    Location was easy of access

    Stayed in March 2024

  • Reviewed: 1 April 2024

    7.0
    Spacious room, could do with some upgrades throughout
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The service was limited, often there wasn’t anyone around to help. There was no where to sit in the bar in the evening as there was a coach party staying at the hotel so we had to sit in our room all evening

    The room was a good size and the bathroom was clearly recently renovated

    Stayed in April 2024

  • Reviewed: 1 April 2024

    5.0
    Wouldn’t book here again
    • Leisure trip
    • Family with young children
    • Executive King/Twin
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast poor tables not cleared and no glasses or cups out had to ask for both. Breakfast some items empty dishes. Rooms were dated and the when the people in the room above ours walked if sounded like they were about to fall thro the ceiling. Insufficient staff for numbers of guests that weekend. An alarm went off each morning like a fire alarm. The noise on the night from an event below our room.

    Room upgrade to bridal suite. Larger room

    Stayed in March 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: