Buchan Hill, Pease Pottage, Crawley, RH11 9AT, United Kingdom
#1 of 13 hotels in Crawley
Guests' ChoiceBased on 790 hotel reviews
8.6Cleanliness
9.1
Comfort
9.1
Location
9.1
Facilities
9.0
Staff
9.1
Value for money
8.7
Free WiFi
7.6
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End of dialog contentReviewed: 31 May 2024
Claire
United KingdomEVERYTHING!!!! The staff are exceptional Helen in the restaurant Anita at reception Julia at the leisure facilities The grounds The location The accommodation The beauty salon - exceptional This place was just an exceptional delight and surprise
Stayed in May 2024
Reviewed: 28 May 2024
Dany
United KingdomNone
Staffs were very welcoming, we did feel comfortable and they keen to help. Amazing, serene place to be reenergised. Breakfast was excellent and we enjoyed it. Unfortunately we were there for such a short stay. We’ll come back very soon.
Stayed in May 2024
Reviewed: 22 May 2024
Madeleine
CanadaNothing
Great location close to airport but in the countryside. Comfortable room and pleasant staff. Enjoyable dinner with family.
Stayed in March 2024
Reviewed: 19 May 2024
Vicki
United KingdomSome staff shouldn’t be front of house people. Room wasn’t brilliantly clean. Found quite a few pubic hairs in the bath and around the toilet.
Lovely spa and hotel. Beautiful grounds
Stayed in May 2024
Reviewed: 19 May 2024
India
United KingdomCheck out time could be later to allow you to make the most of the facilities
The whole experience was excellent, location was stunning, super friendly staff, lovely facilities and great value for money, will definitely be returning in the future
Stayed in May 2024
Reviewed: 10 May 2024
Wei
ChinaNothing. The rooms are perfect.
very comfy rooms, each with a bath. There’s a beautiful garden around the house. Everything is beyond my expectations. I wish I could come again.
Stayed in May 2024
Reviewed: 26 April 2024
Joanne
United KingdomNothing
Breakfast was lovely . Lots flog choice
Stayed in April 2024
Reviewed: 15 April 2024
Ciaran
IrelandNothing
Very clean and accessible
Stayed in April 2024
Reviewed: 6 April 2024
Jenny
United KingdomUnyielding pillows.
Superb family room, exceedingly comfortable.
Stayed in April 2024
Reviewed: 4 April 2024
Adam
United KingdomFor room 2 (disabled guests) Mixer tap strange - you needed to put it to full strength to get warm water and got splashed Shower also a pain to get to correct temperature Toilet was right underneath sink No view (hit and miss whether you get one or not) Not huge gripes but still disappointing for price even if included breakfast Unfortunately the morning we had breakfast there was a builder sandpapering the bar at 8.30am!
Clean, large, all facilities one requires Nice sized swimming pool with sauna and jacuzzi with towels and locker facilities Breakfast included with price had lovely range including eggs royale with tremendous view of course Large parking Nicely hidden away in the middle of nowhere - thus you felt safe Friendly, experienced staff PS Cheap membership if you want to join the club - less than £80/mo for which seems exceptional value
Stayed in April 2024
Reviewed: 1 April 2024
Daniel
United Kingdomweeding on during our stay quite noisy, no considaration for normal guest.
spa was good, breakfast good, clean all round , very nice evening
Stayed in March 2024
Reviewed: 23 March 2024
Candice
United KingdomWedding was happening the same night which we were told about but the music bass was quite loud
The staff was amazing, very helpful! We got lucky to get an upgrade!
Stayed in March 2024
Reviewed: 22 March 2024
Jane
United KingdomThe duvet had some pretty gross brown staining on it. Unfortunately we didn’t see it until the morning or I would have asked for a clean duvet that evening. Also tight on the loo roll situation! Haha
Beautiful place, great food!
Stayed in February 2024
Reviewed: 12 March 2024
Elizabeth
United KingdomThe only issue we had was my husband's food on the first night - however the issue was resolved quickly and efficiently.
There wasn't much not to like - the staff were excellent - helpful and friendly, the restaurant service was efficient and the spa facilities were good
Stayed in March 2024
Reviewed: 7 March 2024
Ken
United KingdomCheck out time doesn’t really allow for use of the health club facilities after a party night.
Golf club location very nice countryside views. Nice fairly new venue. Relaxed restaurant and bar. Ideal wedding and party venue.
Stayed in March 2024
Reviewed: 4 March 2024
Suky
United KingdomRestaurant food not amazing, but not terrible. Breakfast had lots of choices. The view from the restaurant is beautiful.
Lovely setting, very clean room, great pool etc Great place to go as a family. The kids loved the pool and we had a good walk around the grounds.
Stayed in March 2024
Reviewed: 23 February 2024
Jennifer
United KingdomLovely and comfy. I love Oscar. Gym fantastic and beautiful staff - so helpful.
Stayed in February 2024
Reviewed: 19 February 2024
Jemma
United KingdomThe pool was shut from 2-2.45 on the day off our arrival, this wouldn't of been a problem but we were not told so that slightly annoying when we were in our costumes ready to get into the pool and couldn't.
The room was spacious and the views were gorgeous. The pool was lovely and dinner and breakfast were great with lots of choice.
Stayed in February 2024
Reviewed: 18 February 2024
Philip
United KingdomNothing I didn’t like
Great location, very clean, modern, very friendly and helpful staff.
Stayed in February 2024
Reviewed: 17 February 2024
Bewley
United KingdomThe jacuzzi not working
The leisure faculties and beauty treatment were excellent, There was a good selection of freshly cooked breakfast. The room was also very large and quiet, considering it was so close to Gatwick.
Stayed in February 2024
Reviewed: 16 February 2024
Francisco
United KingdomClean and large room, facilities were great and beautiful grounds . Dinner and breakfast were delicious.
Stayed in February 2024
Reviewed: 16 February 2024
Ryan
United KingdomThe double bed was 2 single beds pushed together with a mattress on top which normally isn't a problem from previous stays at other hotels however it was noticeable when sleeping as it was very hard and springy in the middle. Not a massive issue but was something we noticed. The restaurant experience was a bit of a disaster. It took over 2 hours to be served a starter and a main meal. We waited over 45 minutes for our starter and once we politely mentioned it to the waitress it came to our table within a few minutes. After an hour and half we were then made aware that the 'ticket' for our mains was lost and that they were just starting to cook our food. By this point it was late and the restaurant was practically empty which was frustrating. We were offered a complimentary round of drinks which was a nice touch however the service was very poor.
What a fantastic stay. The check in process was friendly and quick. The rooms are very quiet and cozy. Complimentary access to the Spa with Sauna & Steam is an added bonus, the facilities are incredible. Complimentary breakfast was a brilliant way to end a great stay. It was more than we expected and the Full English was substantial. Top tip... make sure you meet Oscar the cat he was lovely.
Stayed in February 2024
Reviewed: 12 February 2024
Giuseppe
United KingdomBreakfast has been amazing. We also enjoyed our dinner - not much alternative closeby, the club is in the countryside - The dinner has been tasteful and with a great quality/price ratio. All staff is friendly.
Stayed in January 2024
Reviewed: 12 February 2024
Bandar
United KingdomSwimming pool and spa
Stayed in February 2024
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