St. Michaels Road, West Cliff, Bournemouth, BH2 5DU, United Kingdom
#14 of 71 hotels in Bournemouth
Guests' ChoiceBased on 818 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
9.4
Facilities
8.5
Staff
9.0
Value for money
8.1
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 March 2024
Richard
United Kingdomshower pressure was bad in the bathroom, lots of dirty vents and creaky floors in the building. It needs a serious paint job and refurbishing in certain areas. breakfast is expensive too.
good location, nice views
Stayed in March 2024
Reviewed: 25 March 2024
Wendy
United KingdomNeeds more parking but if you’re lucky to get a spot you don’t want to move.
Good location to Beach and town very good breakfast
Stayed in March 2024
Reviewed: 25 March 2024
Paul
United KingdomLift not working, but able to use staff lift instead
Room, bed, tv, facilities location excellent for International Centre and beach. Staff couldn't be more helpful and breakfast menu great
Stayed in March 2024
Reviewed: 25 March 2024
Paul
United KingdomOur room wasn't made up the 1st day, there seemed to be a lack of staff, those that were working were flat out non stop, a credit to Marriot for continuing to graft under difficult conditions. I guess this is a feature with most hospitality businesses these days, perhaps come up with a novel way to reduce the customers expectations.
Great location, staff available were very friendly and helpful
Stayed in March 2024
Reviewed: 25 March 2024
John
United KingdomWell appointed room with excellent sea view. Arrangements due to my age - especially parking, good.
Stayed in March 2024
Reviewed: 25 March 2024
Gareth
United KingdomI did not like the parking, hardly any ad paces, hadcyo park a little further, and the roads are narrow to manoeuvre the car and parking is extremely expensive. Ty he breakfastscare nice but expensive too.
The beds are extremely comfotable and the rooms are re very clean and spacious.
Stayed in March 2024
Reviewed: 23 March 2024
Sharmaine
United KingdomBreakfast can be improved in their selection for vegetarian. Vegetarian options are limited. Otherwise, staff are good and friendly.
Stayed in March 2024
Reviewed: 20 March 2024
Anna
United KingdomWould be even better if it had an indoor pool as well as an outdoor pool so it can be used in the winter months
Excellent location, rooms were lovely, excellent restaurant and parking
Stayed in March 2024
Reviewed: 19 March 2024
Doreen
TurkeyThe floorboards are very noisy and one can hear every footstep taken above. The breakfast is average for the price. Only filter coffee and tea are included. I did not like that I had to leave the hotel and cross the car park to get to my room. There was an indoor route which meant we had to take two different lifts and stairs.
Very comfortable bed and spacious room. The hotel features have been warranted while the hotel has been restored beautifully. Beautiful views by the sea.
Stayed in March 2024
Reviewed: 18 March 2024
Jasper
United KingdomBreakfast has good choices and fresh ingredients. Location right next to beach was fantastic.
Stayed in March 2024
Reviewed: 18 March 2024
Day
United KingdomWe had a lovely room and the hotel was very accommodating!! There was a draining problem with our bathroom, when we moved the top of the drain cover it was full of hair and debris and wasn't allowing the drainage of water from the shower I did report this to the front desk
Stayed in March 2024
Reviewed: 18 March 2024
Gwendolyn
United KingdomThe rooms are a little tired but the bed was very comfortable and the staff was very helpful in quickly relocating us when there was a leak in the ceiling.
We met friends and when we decided to stay for dinner to watch the rugby, the staff went out of their way to make sure we could do both. Very friendly.
Stayed in March 2024
Reviewed: 17 March 2024
Barnard
United KingdomNo parking after i had paid to park
Staff were so lovely and the views were amazing
Stayed in March 2024
Reviewed: 15 March 2024
Philip
United Kingdomwe received a room up grade which was fabulous and much appreciated
Stayed in March 2024
Reviewed: 14 March 2024
Josephine
United KingdomStaff very nice & welcoming, lovely big room.
Stayed in March 2024
Reviewed: 14 March 2024
Juliet
United KingdomI did expect a modernised room in an old historic hotel. We stayed in the cottages. This has a very gloomy dilapidated entrance with a cold hallway with old carpets, heating not turned on and very creaky stairs. The room however was very warm with heating supplied by plug in radiators. It seemed the heating wasn't working hence the cold hallway. The room was clean and cosy. It felt more like a pub bed and breakfast though rather than a big chain hotel. Lack of modern facilities that I expect in a big chain hotel, eg plugs by the bed, power point cable points for phone, walk in shower. The shower was a step in the bath job with a shower curtain. All very clean but old fashioned so I felt disappointed. There was no milk on the tea tray. Only two cans of water in the mini bar. Also disappointed I had to pay for parking in the hotel car park which was reduced to £12 as I joined the Marriot point scheme.
Very friendly, welcoming and happy staff which included reception, dining room and cleaning. Especially the young women cooking eggs. She was fantastic, friendly and chatty. Great quality products for breakfast with plenty of choice. Liked the drinks served and not a machine. Beautiful views. Warm, lovely furnished and cosy communal areas. Good parking areas eg secure and plentiful. Fabulous comfortable big bed with crisp clean linen and puffy pillows.
Stayed in March 2024
Reviewed: 9 March 2024
Danny
United KingdomNo coffee machine in room or biscuits. Toilet blocked upon arrival
Location, and staff excellent
Stayed in March 2024
Reviewed: 7 March 2024
Lina
United KingdomBathrobes are provided only when requested. Unfortunately, they did not provide it to us as they ran out.
Location, views, staff
Stayed in March 2024
Reviewed: 7 March 2024
Terry
United KingdomThe history the style, the location and the vibe.
Stayed in March 2024
Reviewed: 7 March 2024
Paul
United KingdomN/A
Friendly welcoming helpful staff. Location is fab.
Stayed in March 2024
Reviewed: 5 March 2024
Senyapili
United KingdomThe walls are very thin so can hear our next doors tv on all night!!! Could also hear people in the corridor almost like they're in the room. Daily parking is also a bit expensive. Rooms need a little update.
The hotel is in the perfect location, with beautiful views. Our room was spacious and clean, though there was a small stain on one on the bedsheets.
Stayed in March 2024
Reviewed: 4 March 2024
Tracy
United KingdomBreakfast was luke warm which was disappointing
The room was lovely with a great view
Stayed in March 2024
Reviewed: 2 March 2024
Deb
United KingdomOur friends found their room quite warm, but not enough to complain
We loved the character & atmosphere. Our room was more than big enough, very comfortable, and had an excellent vuew
Stayed in March 2024
Reviewed: 2 March 2024
Susan
United KingdomLarge family room. Great restaurant.
Stayed in February 2024
Reviewed: 2 March 2024
Sue
United KingdomCottage room was cold and uninspiring
Location and breakfast
Stayed in March 2024
Neumagen-Dhron, Germany
Kemer, Turkey
Murighiol, Romania
Male Ciche, Poland
Turangi, New Zealand
Cala Vinyes, Spain
Split, Croatia
Madrid, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content