The hotel bar wasnt open or there was no where sit after an aftroon shopping,my husband had to nip the bar next door and was able to bring us a drink up to our room! Strange set up this to be honest..the bar looked realy nice and comfertable and inviting..if only it had the lights on and was open this would have been nice even to get a nice coffee and sit after the shopping trip! Lovley hotel great location! But like i say we would have loved somewhere to sit for a nice drink or coffee in the hotel.

The location was brillaint,the hotel was warm and cozy,the bed was so nice and soft and the room was lovley.the staff were lovley and friendly.

Stayed in November 2023

Room felt a little shabby, the windows are very old and didn't open/close properly

Staff extremely kind and friendly

Stayed in October 2023

The bathroom needed a bit of TLC there was mould on the shower curtain not good at all the bath needed unblocking. The bathroom let it down.

Local very good. Staff very pleasant

Stayed in November 2023

Hot breakfast was very dry and not very hot.

Stayed in November 2023

Needed updating. No towels in room but this was quickly rectified by staff. Pictures of Elemis toiletries are misleading - they do have Elemis but it’s all secured to the wall (not the little bottles you see in the pictures).

Great location, fantastic staff. Was clearly a beautiful hotel in its day.

Stayed in November 2023

The cleanliness of the room, there were marks and stains on the floor, walls, and curtains. Further to this we had to ask for toilet roll and there wasn't any in the room and despite being give a fan the room was very hot.

The bed was really comfy and the location was perfect

Stayed in November 2023

Nothing at all with the hotel itself. As with many city centre locations there was limited vehicle access

Lovely period hotel, clean warm and welcoming

Stayed in November 2023

Bathroom very tired and needs updating, room radiator not working.

Great location, friendly and efficient staff, good size room and great breakfast

Stayed in November 2023

We didn’t like that the pillows was uncomfortable and the shower curtain had mold at the bottom there was dust on the tv and a short hair on the bottom sheet

Stayed in November 2023

Fancied a quick siesta but music from the shop below was loud. It finished by 17-30 so didn’t matter later on. It was a treck to the room so you would struggle if not very mobile.

Stayed before but upgraded to king room. Lots of space huge comfy bed, gowns and sliders. Friendly staff.

Stayed in October 2023

Place needs re furbishment and generally upgrading without loosing its originality

Staff , traditional hotel

Stayed in October 2023

Couldn’t understand why there was heating in the foyer on entry to the hotel and stairs areas, but no heating in the room at all !!! That part of our stay was disappointing to say the least.

Location

Stayed in October 2023

Price of breakfast Bathroom floor had loose tile

Setting

Stayed in October 2023

room was very dated and bathroom needs a upgrade.

location was fantastic,breakfast was good, plenty of choice.

Stayed in October 2023

Some noise coming from the nearby nightclub situated in the same block as the hotel.

The Full English breakfast was lovely. The hotel is in an excellent location right in the middle of the city centre.

Stayed in October 2023

Unfortunately the breakfast had many items overcooked - the bacon was rock hard & dehydrated, as was the potato cake and there was no black pudding. I booked a slot at 8.30 so shouldn't have been a problem with the freshness of the good.

Excellent value for money, comfortable and clean.

Stayed in October 2023

Had to pay for the breakfast, the parking place was out of the area, and lacked in toiletries for 2 people

Friendly staff, nice facilities, great location.

Stayed in October 2023

When we arrived the heating was broken, however they had put an electric heater in our room and provided extra blankets when asked so they handled this well. It was fixed part way through our visit.

Great location, really central but quiet at night. Staff were friendly and very helpful. Breakfast was good, nice range and provided non-dairy milk when asked.

Stayed in October 2023

weather

central location, large room, easy adjustment of water temperature

Stayed in October 2023

Booked the feature suite but was disappointed that there was no view, room also lacked a bit of luxury, there was no fridge in the room and only the normal tea and coffee supplies the would be in standard rooms, no bottled water and wardrobe had everything just thrown in such as ironing board and iron, fan and bathrobes were just folded on the shelf, no slippers. Would have expected more luxury in a suite and no restaurants on site or room service

Property was in good location in centre of town, room was large and comfortable bed

Stayed in October 2023

Dead birds outside the window. Hairs on toilet. Mould and silicone dirty. Cushions not zipped up because the zip is broken. Chipped jug. Dirty glass.

Location is excellent in Chester town centre

Stayed in October 2023

We found 3 blood stains, one on a towel and two on the blankets. There was also a lot of dirt, grime and mould around the bath taps and shower panel. When I ran a bath, a lot of grime came down into the bath water. There were also a few stains on carpet in room

Location and the whole look of the inside of the hotel. I also liked the little WhatsApp messages. We were on the top floor facing out the back, so it was very quiet, and the room was lovely and warm

Stayed in October 2023

old fashioned interior and despite the acoustic glazing it was very noisy

fantastic location

Stayed in October 2023

This accomodation was perfectly located to see the wonders of Chester. The room a little oldy worldy but that's the character of Chester. I'd stay again.

Stayed in August 2023

Nature of the winding corridors, up and down stairs to access room (rather negates the usefulness of the lift for people with disabilities etc).

Location was excellent.

Stayed in October 2023