Windows that opened and you could see through. Also net curtain ripped to shreds.

Didnt pay for breakfast, far too expensive.

Stayed in February 2024

The hotel is a grand building but is showing its age with creaky floorboards in the hallway, stairs and in the room where we stayed. The lift being out of order didn't help the impression we formed; however, the lift being out of order did not spoil our enjoyment of visiting this hotel or Chester. We think the decor could do with a refresh, especially in the bathroom, but it was perfectly adequate for a couple of nights. We were surprised to find they have a nightclub, The Red Door, under the hotel that does create noise at night. There is a note on the website to say because the hotel sits on a busy street there could be noise, but there is no mention of the nightclub. We weren't personally disturbed, because we were on the second floor and facing inwards and not out to the street, but we did hear a customer talking about them having a poor nights sleep because of the noise with the staff as we were checking out.

This hotel is perfectly situated in the heart of Chester. The staff are outstanding and certainly made us feel welcome. They were always polite and kindly offered advice for where to eat and they recommended places for us to visit. They were attentive when we needed them to be. The room was a good size and the king sized bed was comfortable. The room was very well heated too - perhaps a little too well and we needed to open the window upon arrival.

Stayed in January 2024

Issue with blocked toilet but was sorted quickly

Na

Stayed in January 2024

lift and ladies toilet out of service limited breakfast but what i had was good felt more like a 3+ star hotel

lovely room and very helpful friendly staff

Stayed in January 2024

Lift not working and having to climb 3 floors. Seemed a bit understaffed

Handy for the city centre

Stayed in January 2024

WiFi wouldn’t connect

Central location , beautiful spacious room.

Stayed in January 2024

The hotel in general was nice and clean. But our room was tired and in need of an overhaul. Especially the bathroom.

Good hotel in the heart of Chester

Stayed in January 2024

Toilet was blocking up and wasnt very clean Room a bit tired (ie ripped curtains etc)

Location is fabulous. Reception was welcoming (friendly staff)

Stayed in January 2024

Understaffed ,dated

Location

Stayed in January 2024

Time to book in is late ,had to pay for early booking in as had a meeting to attend, 😠

Location handy for the centre

Stayed in December 2023

The lighting in the bathroom

The location

Stayed in January 2024

Could do with more rooms with shower only option for guests with mobility issues. Long way from lift.

Nice quiet room with shower as requested. Room serviced regularly. Staff friendly and helpful.

Stayed in January 2024

Hot hot the room was. We had to sleep with our window open as unfortunately we couldn't turn the towel rail off which radiated enough heat for our room

The room was absolutely stunning the bed was comfortable, and the bathroom was clean and tidy. Staff so friendly and accommodating.

Stayed in January 2024

No room service option

Great location Quiet considering in the centre of Chester Comfy bed

Stayed in December 2023

There was dust on the shelf inside the wardrobe & a horrible smell coming from the bathroom sink

The bed was so comfy

Stayed in December 2023

Nothing

Everything

Stayed in January 2024

Dodgy door but was quickly fixed when addressed.

Location. Friendly staff

Stayed in January 2024

Noise from the club below and revellers that went on till 4am

Very central, old but beautiful.

Stayed in December 2023

Location is right in the centre of Chester

Stayed in December 2023

Would have been nice if the bar was open at Christmas time

lovely room and great location

Stayed in December 2023

Lift was tiny but I travelled alone anyway. Radiators where on but not hot. A fan heater was in the cupboard so quick blast of that and toasty room

Comfy room tv WiFi deep bath and hot excellent location

Stayed in November 2023

Rooms quite dry and stuffy, needed to open windows to get some air in. Mattress very soft

Location brilliant

Stayed in December 2023

From last visit it just seemed they were operating a tight ship.

The location of the hotel is brilliant. Right in the city centre. The room had everything we needed and was excellent value for money. Breakfast was excellent. Cooked to order. Only disappointment was the bar wasn’t open but receptionist did say she would open if we wanted.

Stayed in December 2023

Furnishings a little outdated. Toilet didn’t flush properly.

Breakfast was excellent.

Stayed in December 2023

The hotel advertises itself to have an excellent cocktail bar but it seems that this is no longer the case and the range of available drinks in the bar was a bit limited so we had to go elsewhere.

Staff friendly and very helpful. Rooms clean and beds comfortable. Easy to access the town centre. We expected it to be a bit noisy being so close to the centre but it was in fact nice and quiet on the whole.

Stayed in December 2023