St John St, Chester, CH1 1HL, United Kingdom
#30 of 33 hotels in Chester
Guests' ChoiceBased on 3570 hotel reviews
7.4Cleanliness
8.0
Comfort
8.1
Location
9.2
Facilities
7.5
Staff
8.8
Value for money
7.7
Free WiFi
7.7
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End of dialog contentReviewed: 16 May 2024
Julie
United KingdomRoom seriously needed some maintenance. Bathroom door didn’t close. Black mould in shower. Double duvet cover on a single duvet.
Location and foyer very nice
Stayed in May 2024
Reviewed: 15 May 2024
Michael
IrelandNo Ac No air in hotel
The helpful if very slow service to breakfast
Stayed in May 2024
Reviewed: 14 May 2024
Lauren
United Kingdom2 very late bars open just down the street, however my room did look out onto the main strip.
Good size room, Very large and comfy bed. Staff were helpful and carried my bags up the stairs. In a great location in the centre.
Stayed in May 2024
Reviewed: 14 May 2024
Christopher
United Kingdomsee above
Location is ideal as it is in the middle of Chester centre, room was good (although I would have preferred it if the window wasn't screwed shut) I appreciate that this may be either for safety reasons or due to the air conditioning in the room but some fresh air would have been nice, also a couple of other small things like the tea/coffee being virtually empty when we arrived in the room, also the 'wardrobe' was quite short, so my partners dress (for the races) trailed along the floor in the wardrobe.... On the whole, minor irritations and the whole visit and the staff more than made up for this, would definitely stay here again... Cannot comment on the breakfast as we didn't have it, I'm sure it will have been good, but seemed quite expensive at £22 per person (per night).... I would suggest to people staying to go and get breakfast from a local small business cafe (which we did on both mornings)
Stayed in May 2024
Reviewed: 14 May 2024
Steven
United KingdomNo aircon, phones not working in room, cracked tiles in bathroom floor (dangerous), cobwebs.
Location, appearance of hotel, staff.
Stayed in May 2024
Reviewed: 12 May 2024
Carol
United KingdomThe room was really hot, we had to run the zircon into the night. The bathroom was very narrow and there was a step up to the loo which was an experience!
Great breakfast, super helpful staff and the location was perfect. The bedroom was spacious and I lived having bath robes included!
Stayed in April 2024
Reviewed: 9 May 2024
Byron
United KingdomThe night didn't really turn out as well as expected. I wanted more.
Nice hotel.
Stayed in May 2024
Reviewed: 7 May 2024
Fiona
United KingdomGreat Location Good facilities Nice touches in the room
Stayed in April 2024
Reviewed: 6 May 2024
Denise
AustraliaSqeaky floor boards, very small double bed
Great position. Easy walk from the station.
Stayed in May 2024
Reviewed: 4 May 2024
Neil
United KingdomNo hotel information in the room. Noisy people in the street below during the early hours (but that's no fault of the hotel)
Location was brilliant, room was spacious and bed was very comfortable. Facilities in the room were good.
Stayed in May 2024
Reviewed: 2 May 2024
Claire
United KingdomThe shower wasn't particularly hot and our curtains didn't close properly but overall we enjoyed our stay
The hotel was in a Central location and the room was lovely and comfortable
Stayed in April 2024
Reviewed: 1 May 2024
Melanie
United KingdomLocation, Friendly staff, cost
Stayed in April 2024
Reviewed: 29 April 2024
Bernard
United KingdomRoom was a little small
Stayed in March 2024
Reviewed: 29 April 2024
Gillian
United KingdomNo evening food or room service available
Great location lovely and clean great staff
Stayed in April 2024
Reviewed: 28 April 2024
Andrew
United KingdomClub below was noisy
Stayed in February 2024
Reviewed: 23 April 2024
Gilpin
United KingdomNothing enjoyed everything
The room was lovely and spacious and near everything
Stayed in April 2024
Reviewed: 22 April 2024
Denise
United StatesThe toilet was tricky to flush. Staff said it’s just the property. All are like that. Figured it out. Sometimes it worked first time and other times had to keep trying.
Great location so close to city center. Walking distance to about everything
Stayed in April 2024
Reviewed: 22 April 2024
Maggie
United KingdomRoom quite small and requiring some attention for the cost. No food or light bites available to buy apart from a booked for Breakfast.
Brilliant location. Comfortable Beds
Stayed in April 2024
Reviewed: 22 April 2024
Howard
United KingdomAs above
Great hotel with a large staircase. Check in was at 3 and we were a bit early, thought we would get a drink but the hotel bar doesnt open until 4 so we went elsewhere.. then at 4, it still wasnt open. We upgraded to a suite, 2 televisions, one remote control which didn't work, comfy bed and the extra room was good.. shower was good and decent shampoo etc.. following morning, breakfast, not the best if I am honest, full English ordered, obviously cooked fresh but it took a long time and the bacon and sausage were not the best.. staff throughout the stay were very good, polite and attentive..
Stayed in April 2024
Reviewed: 21 April 2024
Andrew
United KingdomStreet noise
Hotel was great
Stayed in April 2024
Reviewed: 17 April 2024
Simon
United KingdomNothing
Location is great, staff were friendly. Room was lovely and large and the bed was super comfy.
Stayed in April 2024
Reviewed: 17 April 2024
Jane
United KingdomJust love the traditional feet of this hotel. Our favourite place to stay in Chester. Lots of happy memories
Stayed in April 2024
Reviewed: 17 April 2024
Edwina
AustraliaThe twin room, no sitcom and window wouldn't open. No fridge. Smelt of smoke
Great staff. Large long room
Stayed in April 2024
Reviewed: 16 April 2024
Sarah
United KingdomCar park recommended was very pricey and difficult to find. It said £10 for 24 hours but I was charged £14 for less than 24 hours.
Perfect for a short stay
Stayed in April 2024
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