Caroline Street, Birmingham, B3 1UG, United Kingdom
#17 of 72 hotels in Birmingham
Guests' ChoiceBased on 5437 hotel reviews
8.2Cleanliness
8.9
Comfort
8.9
Location
8.7
Facilities
8.3
Staff
9.0
Value for money
8.3
Free WiFi
8.7
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End of dialog contentReviewed: 29 May 2024
Louise
United KingdomLocation Always clean and comfortable
Stayed in May 2024
Reviewed: 27 May 2024
Harmeet
United KingdomI personally would of preferred if the bathroom had a shower and was not a wet room. The room is very compact, although it was nice. If I had known, I would of upgraded. For that room I felt the price was abit high.
I like how it was very clean, the staff were very friendly and polite. The room was nice, and the property was secure. The bed was comfortable and a good size.
Stayed in May 2024
Reviewed: 27 May 2024
Simon
United KingdomThe room was very clean with the facilities you require. However be aware the rooms are very compact.
The location of this hotel is excellent for the majority of the city's facilities.
Stayed in May 2024
Reviewed: 27 May 2024
Amer
United KingdomClean tidy
Room was small but ok
Stayed in May 2024
Reviewed: 25 May 2024
Carl
United KingdomRoom was small and bed was pushed up against the wall so one person had difficulty getting out of bed. Also, the shower was in with the toilet, not a separate unit.
Room was clean.
Stayed in March 2024
Reviewed: 25 May 2024
Amy
United KingdomThere are no facilities to make a hot drink in a room, which is a shame but there is a machine in the lobby (charges apply) for hot drinks.
Perfect location for Arena shows. Clean, nice size rooms.
Stayed in May 2024
Reviewed: 24 May 2024
Margaret
United KingdomThe shower was in same room as the toilet
Stayed in May 2024
Reviewed: 22 May 2024
Lee
United KingdomMattress too hard and pillows too firm with no bounce
Clean and stylish, also very quiet
Stayed in May 2024
Reviewed: 21 May 2024
Carol
IrelandThat the bed was up against the wall so only one way in and out of bed and out room Was more like a pod than what was described when booking
In a decent enough location for the purpose of our trip … close to team station
Stayed in May 2024
Reviewed: 21 May 2024
Donna
United KingdomBathroom was a wet room but feared if we used the overhead shower the toilet paper would end up soaking wet n useless so stuck to the handheld shower head. Missed tea/coffee making facility in the room even tho there is a ms king in the foyer it’s not quite the same as waking up and flicking the kettle on
Fab place. So so clean. Staff were all great. Location lovely, so peaceful and literally a 2 minute walk from the Jam House music venue where we were going. Felt very secure with the use of phones to control just about everything!! Although small the room was very pleasant and very very clean. Well done to all staff
Stayed in May 2024
Reviewed: 20 May 2024
Sarah
United KingdomThe shower did not work very well Why a glass door tithe bathroom?
Great value, professional and helpful staff.
Stayed in May 2024
Reviewed: 20 May 2024
Paul
United KingdomTablet in room would not work, would have been beneficial to have been notified before we arrived that we can park outside the hotel for free from 18:00 on Sat, this would have saved us £26 in NCP Parking.
Very clean, great location, easy to use.
Stayed in May 2024
Reviewed: 18 May 2024
Jenneh
United KingdomLack of sleep due to noise from another room
Set up , style, facilities and the elegant simplicity
Stayed in May 2024
Reviewed: 17 May 2024
Zubair
United KingdomI think you lot need to get rid of the cheap hairdryers
Very easy hotel to use
Stayed in May 2024
Reviewed: 9 May 2024
Lisa
United KingdomI didn't like the bathroom set up.....not a fan of wet rooms. When you're getting ready to go out for the evening the bathroom is unusable after showering due to water being everywhere. It's also a slip hazard The room could go with more hooks (to hang up damp towels) as only three hooks/ hangers are provided, which are utilized for hanging up your clothes. We parked in the NCP car park nearby, when I checked in I specifically asked if we would be able to leave the car park in the morning (road closures were in place due to the Half Marathon) and was told there would definitely be an exit route. There wasn't! We were stranded until the roads reopened. Had the staff been aware I would have parked further out in order to leave the city promptly next morning.
Staff were lovely and welcoming
Stayed in May 2024
Reviewed: 8 May 2024
Liz
United KingdomBathroom too cramped.
Good location. Clean, compact room, comfy bed, lovely staff.
Stayed in May 2024
Reviewed: 6 May 2024
Townend
United KingdomNo window - it's a box - totally emersion box.
Modern superminimilist, well designed room.
Stayed in February 2024
Reviewed: 6 May 2024
Ashley
United KingdomDusty mirror and dressing tables.
Shower was nice to use, location was convenient for utilita arena, 10 min stroll
Stayed in May 2024
Reviewed: 5 May 2024
Elfageih
United KingdomWhen I booked in booking.com the mentioned carpark available but there's no parking in the hotel
I love the place. Everything is perfect
Stayed in May 2024
Reviewed: 3 May 2024
Elaine
United KingdomShower temperature wasn’t quite hot enough for me.
Location was great. Staff so friendly and accommodating. The room was exactly as expected and described.
Stayed in May 2024
Reviewed: 3 May 2024
Sabiha
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: 2 May 2024
Philip
United KingdomWish the room has a window. Next time will think of this.
Fabulous hotel- really enjoyed the stay- would book a room with a window next time.
Stayed in April 2024
Reviewed: 28 April 2024
Ore
United KingdomThere isn't breakfast service that wouodnhace been very nice
The fact that everything was smart and I could get anywhere I wanted just by tapping my phone. It was super efficient
Stayed in April 2024
Reviewed: 27 April 2024
Philip
United KingdomNo USB charging point in room
Use of technology
Stayed in April 2024
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