Later bar opening for residents.

Friendly staff and comfortable room.

Stayed in July 2023

Possibly the limited choice of menu in the restaurant in the evening . We ate in two nights and whilst the food was very good we were limited and would certainly have eaten out had we stayed another night.

The bedroom was large, bright and very clean. The bathroom was well equipped with plenty of clean towels. We had an issue with hot water on our last day but the hotel were aware and were dealing with it. The breakfast was excellent but what made it for us was how friendly all the staff were. A special mention to the lady on reception who could not do more to help. We will definitely stay again.

Stayed in July 2023

Shower was not hot enough. Coffee at breakfast was poor. Breakfast was ok. Better wfpb ingredients. But generally excellent.

Location of hotel. Room was an excellent size. Bed was huge and very comfortable.

Stayed in July 2023

Clean great apartment with good location

Stayed in June 2023

As I said previously I did not find the bed very comfortable but that is my opinion as my husband found it to be very comfortable. Apart from this I could not find any other negatives about this hotel

The hotel was beautiful, luxurious and spotlessly clean. Staff were very friendly and welcoming (not like other 4 and 5* hotels we've stayed in previously). The rooms are large and very clean and have all the amenities from tea and coffee making facilities to mini fridge. The only negative I have about this hotel is that the bed even though a super king size was not very comfortable. However this is my opinion only as my husband found the bed extremely comfortable. The breakfast in the morning was delicious, self service with a mixture of continental and hot food. The location is within walking distance to shops and bars and had parking on site (small charge). Overall we found this to be an excellent hotel and would definitely recommend to anyone taking a trip to Edgbaston Birmingham.

Stayed in June 2023

The AC was not working in the room, do they switched our room with no problems

Stayed in May 2023

Heating was on on a hot day Reception unhelpful Said it couldn’t be turned off We found a maintenance man who turned it off

Stayed in May 2024

Absolutely perfect hotel, not one thing could have been improved on. We make the trip every year as a girls weekend and we usually stay at another hotel but it was fully booked and we specifically wanted a room where all 4 of us could stay together so thought we would try this hotel. We were a little worried about parking as a lot of reviews said limited parking but there was plenty of parking, we had no problem getting a space even when we kept going out. The hotel itself is gorgeous, well decorated and maintained giving a very luxurious feel. The room was extremely spacious and clean, the aircon/heating worked well and the pillows for the beds were comfortable - I usually bring my own pillow because I have issues sleeping on others but I didn’t even need to use my own. There was tea and coffee making facilities in the room, a large tv which got a lot of channels. The bathroom was clean and spacious, with all toiletries supplied. The staff were all so friendly and helpful, we couldn’t fault the hotel at all. The breakfast was lovely with lots of choice (full English, fresh fruit, cereals and pastries) and a nice dining area. The location was perfect, close to the city centre but not noisy from the nightlife. Thank you for making our stay so enjoyable.

Stayed in April 2024

The parking was a bit tight

The location was ideal

Stayed in April 2024

The beds were so uncomfortable. The pillows were awful. Very bad night sleep for all of us. Duvet made a noise every time you moved. The only way the double bed would be comfortable is if you are in it alone. Breakfast service average

Location, service in the bar and on reception was good

Stayed in April 2024

Room was cold - difficult to use the heating settings. Bad smell due to next doors food plates being on the floor the whole time we were there - overnight too which was horrible to wake up to. Price of the parking. More like a 3 star than 4

Spacious beds/rooms

Stayed in March 2024

Parking was very expensive at £15 per night. This isn’t mentioned on booking.com so was an extra we hadn’t equated for. We had some issues with cleanliness but these have been addressed

Clean. Loved that I could get still and sparkling water on tap.

Stayed in March 2024

Excellent breakfast. Delux rooms

Stayed in March 2024

The breakfasts were lovely. Our room was lovely and spacious. It was really easy to get into the city without having a car as we were very near the tram stop. Staff were extremely helpful.

Stayed in March 2024

N/A

Everything was spot on

Stayed in February 2024

No minbar in the room. Had to leave my insulin in the frig in reception.

Room was very spacious. The staff was excellent.

Stayed in March 2024

Nothing everything perfect

Very clean worth every penny

Stayed in March 2024

Nothing

Convenient, clean rooms cosy

Stayed in March 2024

there could be bottle water in the room

Everything

Stayed in March 2024

Very clean, staff were lovely, room was decent. Nice location

Stayed in March 2024

Noise level from outside. Windows need to be sealed a little more as we could hear everything but know we were located in the centre of Bham. . Room overall was very clean however lightening was poor. As a group of friends who needed lighting for makeup this was very poor.

The size and space of the room was great. Very comfy and all friends staying were able to find a space to get ready. Celebrating a birthday which they provided a cake for us. Was lovely surprise on arrival. Checked in very quickly and our room was ready in advance of our time which helped us to settle before heading out for our birthday activities.

Stayed in March 2024

False advertising. No spa only a gym, had to pay extra for parking

Good location, nice breakfast

Stayed in March 2024

The Rude night receptionist who made me feel uncomfortable to come downstairs the next day. I unfortunately have to disclose the horror of me being questioned when entering the property early hours (visited Broad street for the first time) of the morning with a non-staying guest which we sat in the foyer. The manager on site was extremely aggressive and was shouting at me asking me what am I doing here and I showed my room key & stated I do you have a room here and carried on about my business. I sat in the foyer area bit, continuing small talk, the manager of the night was making me very uncomfortable because he kept on bellowing across the foyer. At this point, I can see he's extremely annoyed about something else, but unfortunately I couldn't put my finger on it What my room number was at this time, I had a bit to drink and I was really tired and just wanted to have a talk with my friend and then eventually, Go to my room and relax and sleep after l'd blurted out my room number which I didn't really want to do, but the guy did not stop shouting and are trying to approach me. He then was screaming at me asking me what my name was at this point, l've never experienced such weirdo minuscule harassment in my life. I am of a mature age and don't expect to be treated with such disrespect, this was beyond ridiculous at this point and I made a complaint which I got told 'it would be taken care of, not a word from anyone to apologise

The property entrance was very inviting there was enough car parking space, even though we arrived two hours after check-in time. The receptionist greeted us well and was very kind

Stayed in February 2024

Excellent stay, we booked the superior hotel room which was clean and spacious, beds were super comfy and bathroom was a great size. Manager went the extra mile to support us with our booking. Would definitely recommend staying here!

Stayed in February 2024

Bathroom didn't look cleaned, bath was damaged and flaked as was the ceiling. Basic facilities, lacked any feel of luxury

Convenient location. Easy to find and ample parking. Room was a good size.

Stayed in February 2024