“Very helpful and friendly staff. Great kitchen with shared fridge and dining area and lounge. Perfect location. My shRed bathroom was good and just two steps from my room. Nice small electric heater in room.”
“Absolutely awful experience from start to finish. Me and my partner booked this hotel as we was going to a clubland event at nottinghams arena, when we got there the guy who was behind the desk was so rude and asked if I was from the council as it was full of immigrants then claimed my booking was cancelled!!! 20 minutes before our event started with all our bags we had to book another hotel which was lucky as such short notice, don’t bother going here, apparently they don’t want paying customers unless you’re from the council & getting paid for by the government & you’re not from the uk.”
“The staff were exceptional. I was asked if I'd like to book a table for dinner and I enquired if there would be gluten free options on the menu. Two hours later, on my arrival in the restaurant, the Maitre'D greeted me and said he understood I required gluten free food. The waitress double checked my food choices were indeed gluten free and the following morning I received the same care. All allergens are clearly labelled at each food station and I was told that my choice of cooked foods, toast and croissants would be prepared in the kitchen and brought to me. It was so lovely to be well looked after and not made to feel awkward or difficult.”
“Perfect location for an little break away not far drive to City centre staff is so welcoming and great customer service staff go beyond and above highly recommend”
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