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Recent reviews

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  Claremont Hotel Review score: 8.3

  “The hotel was very clean and the staff were courteous and eager to please. Food was excellent.”

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  The Empress Hotel Review score: 8.3

  “The hotel was lovely. Rooms comfy.”

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  The Empress Hotel Review score: 8.3

  “Beautiful hotel, perfect location”

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  The Penta Review score: 8.4

  “A friendly and helpful young lady who was in charge greeted us on arrival. Nothing was too much trouble for her during our stay, she made sure we had a pleasant stay. Super large rooms with comfortable bed and good-sized bathroom. Spotlessly clean throughout. The breakfast room was decorated in a French style, which was very pleasing to the eye. I had the continental breakfast, and this was most adequate. Great location, good local transport from outside the front door. Highly recommended, I will most certainly stay here again.”

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  Halvard Hotel Review score: 9.1

  “My husband and I have stayed here last year and returned once again as it's our Go To hotel in Douglas - it is very well located on the seafront, has exceptional cleanliness standards and although officially rated a 4 star hotel, there are touches which elevate the client experience to another notch upwards such as the inclusion of slippers in your room, super fluffy white towels including Face Cloths/Towels(!) and a generous and complimentary mini bar. However, on this visit we met Peter who is one of the Managers and whose customer service is just amazing. Peter is very professional, patient, friendly, totally focused on making customers happy and feel at home, explaining all the services and offering ideas for places to eat and other activities and was a joy to interact with. What an asset to the hotel he is!”

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  The Empress Hotel Review score: 8.3

  “Great location Excellent food Very comfortable bed Warm room”