The room I book was giving to another customer

The room was nice and next to the elevator for less walking distance

Stayed in May 2024

Dim light in the room. No free drinking water. Expansive parking.

Great location with beautiful view, and many great restaurants nearby. Friendly staff. Sufficient room size.

Stayed in May 2024

The parking day costs $42 usd. It is very expensive.

It has a good location.

Stayed in May 2024

would have just liked more creamer for coffee. two little milk cartons not nearly enough.

location. view. staff so helpful

Stayed in May 2024

Wish the shower was a shower and not a bathtub combo. Grab bar and toiletries in shower were too tight to wash. We didn’t see Consierge till the night before and missed out on a lot of discounts for all the restaurants we went to. No glasses in room. Had to ask for them. Only had coffee cups Had wine with us Paper cups and wine 👎🏻

Location cleanliness. Staff

Stayed in May 2024

I made supper request for a delivery of Kleenex and never received

Very well located for access to convention center. And a great view from the room.

Stayed in May 2024

Hotel shuttle didn’t pick us up at airport after waiting 1.5hrs

Beautiful harbor views .

Stayed in April 2024

The staff was bland and not helpful. The view was terrible, the room was dirty amd covered with dust. Seems like the room was not used for a while. Was looking for an outlet and found trash behind the nightstand. The shower soap dispenser had dried soap. There was no one to help when I called the reception.

Location was great by the harbor and little Italy.

Stayed in May 2024

I had to to call for service after I returned from a day of sightseeing approximately 4:00pm, we saw the cleaning lady and she said she wasn't assigned to the room.

Location

Stayed in May 2024

Got a lot of bug bites, room wasn’t properly cleaned, bathroom had stains , other peoples sandles were under the bed.

Great, hotel if you’re staying for one night. A walking distance to little Italy.

Stayed in May 2024

We did not like the bathroom layout. The sliding door didn't give much privacy and wouldn't stay closed. We both thought the coffee in the room was awful.

Having a balcony overlooking the bay was very enjoyable. The staff was very friendly and helpful and the shuttle drivers were very helpful and accommodating. The hotels location was wonderful.

Stayed in May 2024

Homeless people

Stayed in May 2024

No breakfast.

The location to the cruise terminal. The view of the bay.

Stayed in May 2024

We have 3 people and asked for 3 bath towels but only got 2.

Location is great and view is amazing , easy to go to all the attractions.

Stayed in May 2024

Location is perfect for the cruise port and courtesy shuttle to the airport

Stayed in March 2024

Had a water issue the first night, moved to another room, loud music from restaurant below, WiFi issue which was quickly resolved.

Perfectly placed on the port, easy access to restaurants , Maritime Museum, Cruise ship , local Trolley

Stayed in April 2024

Bathroom needed updating. Toilet fixture rocked, shower head water flow very low and temperature difficult to adjust.

Location was great, particularly if joining a cruise after the stay. The terminal is a short walk and visible from hotel. Balcony adjacent to room was a very nice feature. Room was clean and comfortable. Staff were friendly and responsive.

Stayed in April 2024

Hotel was a little tired and worn around the edges. Proximity to the airport makes it noisy especially on bay side. You would have thought that double glazing would have been fitted years ago but single glazed old style patio doors. Hotel caters for one night stays servicing the cruise ships that dock opposite. Very noisy but the positives far outweigh the negatives.

Could not fault the location of the hotel close to all areas and great view in bayside rooms. Very clean and rooms fully serviced daily.

Stayed in April 2024

Didn't like reserving through booking.com. It was a nightmare,correct information was not communicated to hotel. Hotel had names mixed up and said they didn't show our reservation even though I gave them and showed them my confirmation # on the app. I will never use booking.com and have canceled future reservations with them.

Location of hotel being close to cruise terminal

Stayed in April 2024

Restaurant and store were not open according to the hours posted.

Best location and amenities

Stayed in March 2024

The room could have been cleaner, several smears and markings on the walls and the bathroom sliding door was very dirty

Location was great and the shuttle service to airport was very convenient.

Stayed in March 2024

Nice hotel in a nice location. Restaurant served nice food. Bed was very comfortable

Stayed in February 2024

Hotel restaurant was great for dinner but breakfast was a little disappointing. Would have preferred a buffet style breakfast typical to most hotels instead of ordering off the menu. Also one morning one of the young male staff members seemed very eager for me to pay and leave even though it was early in the morning and I hadn't been there for that long and it wasn't crowded at all.

Hotel is centrally located in San Diego. Rooms were well presented and spacious. City view from the room balcony was superb. Airport shuttle was appreciated.

Stayed in March 2024

The room it self had a slide door to the balcony that needed to be sealed more efficiently because we had cold air coming in the room. The room was out dated. Couldn’t get a hold of the front desk with the telephone provided in the room, and when I used my cell phone to call and still didn’t answer so I had to look for the lady that cleans the rooms and she helped me and was really nice. Tv in the room didn’t have Bluetooth.

The view was the best! We were situated in the first tower which gave us a great view of the harbor.

Stayed in March 2024