Location next to homeless people. Breakfast could have better healthy protein options.

Nice big room with cooler & kitchen facilities. Friendly service.

Stayed in May 2024

Breakfast was tepid.

Stayed in February 2024

Valet location is a little inconvenient. Not in a good side of town

Stayed in January 2024

The smell

Stayed in October 2023

waiting on Valet parking

room setup and size

Stayed in November 2022

hard uncomfortable bed

good location near medical district and school

Stayed in November 2022

The room was cool for me and didn't adjust well.

All the staff was friendly and helpful. Enjoyed interacting with desk staff about stay and interests. The

Stayed in June 2022

The valet/ unloading area was very small fir the size of the hotel however the valet attendants work hard!

The rooms were very nice!

Stayed in June 2022

Driving up to the Hotel one thinks of a 60's era insane Asylum. The homeless of Dallas are scattered around the area and the walk to and from Main Street restaurants was eery. Price seemed almost twice as normal but did see large convention type groups wandering downtown, so that may be why. I personally didn't care. Overpriced. Breakfast and parking included totaled over $160.

Interior was good, breakfast surprizingly good, rooms spacious, clean, and pleasant.

Stayed in June 2022

Tub was really small

Love the kitchenette

Stayed in February 2022

industrial feel, and very loud doors closing

convenient and clean

Stayed in February 2022

Valet service was outstanding. Front desk helpful and friendly, grat breakfast

Stayed in December 2021

My room hadn’t been cleaned prior to check-in but they did move me in the morning.

The fact that there is a dishwasher mini stove and kitchen area microwave etc.

Stayed in August 2021

1. Didn't really like the area of downtown, if you turn the wrong street you might get surprised but some shady people and homeless. 2. Valet parking! Ridiculously overpriced ($30/night) and not even that safe honestly. On the pictures you see parking lot seems to be in the garage right, but in reality it is right across the hotel, looked like regular public parking. When we arrived we had to wait in line to get someone to park my vehicle. Honestly I could just done it myself (it is not that complicated, right, why do I need someones help) and that is what I did when I came back after late dinner (to be exact 1am, there was no one there to take care of this), so what is even the point of valet if they are there only during the day :( However there was a security guys, but still.

Overall it was OK, I wouldn't say I was impressed in any way. But it was decent. Clean. Soft bed. A/C works just fine. Room had a view on the parking lot as shown in picture. Breakfast is ok, poor but worked fine cause we were in a hurry. Location is somewhat ok, but I didn't feel safe walking around.

Stayed in August 2021

Staff drop the ball big time & did nothing to help are make me are my family feel safe!! June25,2021 11:45pm a random person open my room door #633 while me & my wife & kids were all asleep!! I jumped out the bed!! At this time the baby starts crying & my wife is scared for her life alone with me soon!! I peaked from behind the wall to see another guest has enter our room with a key!! She told me she sorry but that didn’t make anything better!! I close the door & called the front desk!! They couldn’t give me one good reason till this day why another guess had a key to my room!!! Have received a email,call,text or anything from management & my wife is still pissed about everything that happened!!

Love the property & always will…From the room to the pool to the beautiful downtown area!!!

Stayed in June 2021

Valet is $30 per night, which wasn't listed. You can get public parking, but its only $2 cheaper. However the valet parking is in its own fenced area. BUT we left Saturday evening, when we got back the parking lot was completely full so the valet parked us in the public parking. The next street over is full of vagrants, so its sketchy. Get an uber if you don't want to lose the security of the fenced in parking lot.

The suites were huge. Beds are comfy. The pool was nice.

Stayed in June 2021

The hotel smelled and the location was terrible. The kitchen ware was dirty

The rooms were great and large. The pool was nice. The kitchen was useful

Stayed in May 2021

Hates the customers services , asked for pillows and covers took hours to recieve it. Front dest workers was very rude , dishes , stove & oven was very dirty.

Loved the bathroom , comfort of the beds and th view of the hotel.

Stayed in February 2024

I had called early on the day of arrival & informed the hotel that I was going to have a later check-in than 4pm. Check-in at hotels are generally 3pm & saw this was later than usual which was fine for this occasion; had it been any other time i would have reconsidered another hotel in the area. The hotel rep asked what time & I verified between 8pm-9pm. The rep stated as long as it was before midnight there was no prob & the reservation wouldn't be automatically canceled. I asked the rep to please make a note of this on my reservation & she stated she did. When I arrived & proceeded to check in, the front desk attendant stated that my reservation was canceled by Priceline 2 weeks prior. I had all the confirmation & reminder emails & showed the attendant. At first, he (attendant) was requiring me to call Priceline directly to reinstate my reservation. After going back & forth w/the rep who was not customer service centric for an obvious error in the booking system with Priceline & showing him my emails, he gave me a room @ Fairfield Suites that is connected to the same building. The room had been cleaned however someone had used the toilet & not flushed, a piece on rail in the shower was broken & detached, the faucet in the tub was coming out of the wall. The room assigned was subpar to what was expected & paid for. The room overlooked a rooftop with service pipes & it was noisy; the rumble of traffic added to it. Additionally it's in an area where homeless camp out at the end of the city block & around the corner of where the hotel is located.

Stayed in November 2023

They still my money

Stayed in September 2023

The man that was standing outside the pool watching us and jacking off then when we ran inside and complained to the manager (heather) did absolutely nothing but say she couldn’t do anything because that wasn’t their side of the property which makes no sense If he was outside the gate. Very disturbed and uncomfortable

Stayed in August 2023

Valet was HORRIBLE. Lost our keys and didn’t reimburse for our Ubers.

Nothing

Stayed in July 2023

everything was great!

Stayed in June 2023

they don’t have parking garage a lot of homeless people I have to go find a private garage and they charge valet only if I wnat my car close to the hotel, stuff rude. homeless inside the hotel

close to the convention center

Stayed in June 2023