Room dimensions. smaller and difficult to open a 50lb luggage Air conditioning too much noisy

Location and breakfast

Stayed in June 2024

Be careful. They charge you one amount and then increase it after you have already paid. I was charged when I checked in, and then one week later, they updated that charge (not emitting a new one) which I have never seen done before. They also over-charged and I’m still waiting for a refund but so far they’re not being helpful. The door doesn’t fully seal the entrance. There is so much space between the lower side of the door and the carpet, that light from the hallway lights the room, and noise from doors/elevator come in.

It was cleaned every day and very comfortable.

Stayed in June 2024

the elevators are a bit crazy if you’re on the top floor it could be 10 mins wait to get down in the morning

amazing views, very clean and comfortable

Stayed in June 2024

Breakfast could be a little better organised eg one way system in self service area

Stayed in June 2024

All water and ice machines broken /not working. Long line for elevators.

Loved the city view and included breakfast

Stayed in June 2024

Not many elevators. You can wait up to 20 minutes to get downstairs during rush hours.

Stayed in April 2024

Bathrooms are just small. Other than that everything was fine.

I liked the fact that this location is so close to the 1 train and also to my job on 7th Ave. Convenient

Stayed in May 2024

I liked this hotel a lot but I have to say that the bathroom arrangement in our rooms was less than ideal. There is a sliding door (not a door that fully closes) dividing the bathroom from the bedroom. It is not private at all, and in an already small Manhattan hotel room- uncomfortable and awkward!

The hotel was very clean, and the rooms are newly refurbished. Bed was very comfortable, and we got an upgrade to a city view room which was really a treat!

Stayed in June 2024

The tea and coffee facilities in room..no cutlery no plates..paper cups instead of glasses and no kettle. A microwave supplied but nothing to eat with or off..airconditioning noisy as hell. also a cleaning trolley permanently stored outside our room meant hardly any egress to get pass to get in.

Room with an amazing view . Friendly staff. Close to everything..great location 😃

Stayed in May 2024

The room is very small. We booked a room for 2 people with an extra large bed, but there is just not enough room for 2 people. Also, there is no privacy in the bathroom at all since there is no real door, it's some sliding door with no soundproofing. Breakfast is bad, It's just some frozen reheated food. Overall, I will not choose this hotel on my next visit to NYC.

Great location near the Empire State Building. Our room has a great view of the city. The hotel building is new so the windows are soundproof. The room was clean. I used a valet parking service, which is a convenient way to park, but not cheap.

Stayed in June 2024

All ok

All.

Stayed in May 2024

In its price range it was great value for the money.

Breakfast was great and plentiful.

Stayed in April 2024

I thought the breakfast was pretty terrible, although my wife said it was OK. Crowded (queuing to get a table) and something of a scrum to get your food which wasn’t that great. The photos showing jugs of freshly squeezed orange juice, slices of ham and fresh bakery are against the trade description act (assuming they have one in the US). Also, there was always a long wait for the elevators, especially in the morning.

Fabulous location, really nice room, great staff

Stayed in May 2024

The elevators are always busy and not always easy to catch. The breakfast area is a nightmare. There are not enough seats, the lines are huge, no space to move when getting served.

The view is amazing and definitely the highlight of the place. The location is great. The room is small, but comfortable and clean. The staff was nice.

Stayed in May 2024

Staff yelling confusing instructions at people arriving for breakfast. The restroom door did not close entirely.

Great location and a good breakfast in the morning. Amazing hot shower and comfortable bed. Complimentary hot beverages at the main entrance lobby.

Stayed in May 2024

More place in the room for clothes should be amazing.

From the desk, via the breafast team and the cleaning staff, everybody there were outstanding, and we have a very good stay at this Hotel, well situation, in the flowers street ! A great thanks to all of you !

Stayed in May 2024

Great location. All of the staff were excellent and went out of their way to enhance our stay.

Stayed in May 2024

Breakfast is horrible and you need to wait in line to be seated. Food is so bad. Staff is horrible. We asked for table for 6 and every time she said it is not possible until we told her "what about that table?" and she was ok go there. It happened very day!! People at the welcome desk, some are ok, some are not polite at all. In general, hotel is ok if you dont need to communicate with staff.

Beds were comfy, room was spacious (but it was room for disabled people). Location was very good.

Stayed in May 2024

The room was small, but comfortable. The breakfast hall is hectic, but they let you bring the food to your room (and skip the line). I really liked everything else.

I really loved the position, it's perfect: 20-minute walking or Metro distance from basically anywhere. The view from the window is amazing, totally worth it. And also the price it's affordable, for NYC standards. We got fresh sheets and clean bathroom everyday. There is free tea and coffee 24/7.

Stayed in May 2024

Waiting time at lifts

Very nice breakfast and stunning view on south Manhattan

Stayed in April 2024

They need door closers on the door to stop them from slamming shut. It was not fun waking up to doors slamming shut at 7AM.

The facilities, location, breakfast and staff were excellent.

Stayed in May 2024

The room lock was so unreliable, it can not be closed automatically and no reminder voice to let you know.

Stayed in April 2024

Size of the room and quality for the price

Location

Stayed in April 2024

Breakfast wasn’t the best but I guess ok when caters for so many guests

Location was perfect, near the subway. Nice view from our room and staff was friendly.

Stayed in May 2024