407 North Virginia Street, Reno, NV 89501, United States
#23 of 49 hotels in Reno
Guests' ChoiceBased on 4471 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.7
Facilities
8.3
Staff
8.3
Value for money
7.8
Free WiFi
8.1
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End of dialog contentReviewed: 23 May 2024
Alison
United Kingdomcharging to park the car is robbery, resort fees are unfair for services provided
very clean room, good location near the Reno sign and short stroll to river walk
Stayed in May 2024
Reviewed: 20 May 2024
James
United StatesThe refrigerator was small and no microwave was in the room. Come on, every hotel now a days has a microwave in the room.
Comfortable room, clean, well maintained. Check in was slow but the self check in worked. Good access to activities and I enjoyed the Celtic woman show
Stayed in May 2024
Reviewed: 20 May 2024
Tom
United StatesThe first room we were assigned had issues with the air conditioning. After speaking to the front desk about options they did give us a different room with the same view we originally had. This did resolve our A/C issue.
Room was clean. We were given a good view from our room upon our request. Front desk helped us with our checkin using a kiosk when they noticed we were having a little trouble. We stayed for four nights for our sons UNR graduation and final weekend of baseball for UNR.
Stayed in May 2024
Reviewed: 19 May 2024
Peets
United StatesThe bed and pillow need to be up graded
The staff
Stayed in May 2024
Reviewed: 16 May 2024
Brett
United StatesThe late night old fashioned at the cafe was not the best.
The room was bigger than expected. The food selections were excellent. The Cafe had a ton of treats and great coffee.
Stayed in May 2024
Reviewed: 16 May 2024
Nipun
United StatesNo water was in the room ,coffee maker was not working.
Stayed in May 2024
Reviewed: 13 May 2024
William
United StatesRoom was ok. Wish there was a door in sink area. Couldn’t run blow dryer when with people sleeping. Poker room was just ok. Not enough players. Lots of locals not much tourist. Didn’t like that there is not a $300 max buy in limit in 1-3. Didn’t like the up and down of location. By that I mean taking the escalator between room and casino. No cocktail waitresses around slots so no free drinks was a bummer.
Location to Bowling. The bowling discounts.
Stayed in May 2024
Reviewed: 13 May 2024
David
United StatesClean and comfortable
Stayed in May 2024
Reviewed: 11 May 2024
Will
United StatesResort fees whether you use the extras or not. I'm sort of used to them by now, but it is still almost a doubling of the listed room rate....
clean, comfortable
Stayed in April 2024
Reviewed: 10 May 2024
Eric
United StatesHad to request room repair upon arrival
Clean updated room Prompt service
Stayed in April 2024
Reviewed: 9 May 2024
Melissa
United StatesPillows so bad we had to go out and buy some. Do not like the automation aspect of checkin/out. Although we didn't want housekeeping service, it would have been nice to dispose of garbage and restock items such as coffee and cups.
View was amazing! Staff were friendly. Lots of restaurant choices. Really good value.
Stayed in May 2024
Reviewed: 7 May 2024
Diane
United StatesNo food options and very expensive
Location
Stayed in April 2024
Reviewed: 7 May 2024
Merle
United StatesComfortable except for a very leaky window sill. (Heavy west wind that day that whistled through the caulking and cooled the room 531.)
Room was immaculate and well appointed.
Stayed in May 2024
Reviewed: 6 May 2024
Larry
United StatesA little bit noisy from work being done on a room below me
Stayed in May 2024
Reviewed: 5 May 2024
Robin
United StatesCarpets need to be cleaned. Staff the check in desk at check in time!
Check in line was very long, 1 clerk plus the self check-ins. Not sure why you wouldn't staff more at the 3:00 check in time! Took at least 20 min. in line. Friendly clerk, once I made it to his counter. The room was spacious and bed was very comfortable, pillow was lumpy though. Carpet is in need of cleaning and a deep clean in the bathroom would be good but on the surface, it was clean. We were on the 33rd floor and the elevator was fast. I had to print show tickets at the business center and the guy there was very helpful. I liked being able to opt out of houskeeping. I only needed coffee and cups replenished and was able to get them easily.
Stayed in May 2024
Reviewed: 4 May 2024
Andy
United StatesThe only thing when asking at check in the people at the desk and kiosk could not give me directions correctly they pointed or said they didn’t know. A janitor gave me correct directions.Other than that a very pleasant stay
Location, ,how clean the property was,the areas were maintained, after checking in the staff very helpful
Stayed in May 2024
Reviewed: 3 May 2024
Sanjila
United StatesToilet was not flushing properly and it was flooded
Apart from toilet I like everything
Stayed in April 2024
Reviewed: 3 May 2024
Dejan
SerbiaExcellent location, modern and clean rooms, free parking, more than reasonable price
Stayed in May 2024
Reviewed: 29 April 2024
Linda
United StatesRoom was dingy, needs a remodel.
Location
Stayed in April 2024
Reviewed: 29 April 2024
Denise
United StatesThe pillows were HUGE and too hard, and there were only 3.
Stayed in April 2024
Reviewed: 28 April 2024
David
United StatesThe free parking garage was full and the spaces were tight if you had a big vehicle.
Room was totally updated and tastefully decorated in modern colors. Plenty of room for a solo traveler. Good value for the money. Staff was professional and courteous.
Stayed in March 2024
Reviewed: 27 April 2024
Wendy
United StatesEasy access to property and parking
Stayed in April 2024
Reviewed: 27 April 2024
Jo
AustraliaRooms were cheap, but clean and modern. It was what we needed.
Stayed in March 2024
Reviewed: 26 April 2024
Gabriel
United StatesEverything
Stayed in April 2024
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