The design feels a little bit old, and the smell in the room and outside the room felt dusty.

The room's size was large enough. The view from the room was nice. We liked that there are shuttles to the universal studios. The staff was very nice and welcoming.

Stayed in May 2024

Parking fees are quite steep but I guess is the norm in LA…

The location next to the Studios is perfect. In and out of town and towards the walk of fame is but 10-15min away.

Stayed in May 2024

Parking is quite expensive

Room is nice and spacious, comfortable beds and the location is also great. Walking distance from Universal Studios Hollywood and 10 minute drive to a lot of attractions. We have a high room with a great view.

Stayed in April 2024

Parking could be cheaper, $45 per day is a bit too much.

Comfy beds, spacious room, ice and filtered water available. Good location and free shuttle to City Walk.

Stayed in May 2024

Ironing board was broken

Proximity to park

Stayed in May 2024

Noisy, there was a continous stomping/thumping sound even late at night, which made sleeping barely possible.

Great room (Junior King Suite) and location.

Stayed in May 2024

The bed was too soft for me but it depends on personal preference.

Location and view.

Stayed in May 2024

The only problem was the shower. The pressure was terrible. The water barely came out.

Convenience, the view

Stayed in May 2024

All of the staffs we met were very friendly, especially those at the breakfast cafe, and kind to my children. Breakfast was good, nice variety and warm.

Stayed in March 2024

Lanai level a little old

I loved the shuttle service and friendly staff. Thank you for accommodating an early check in

Stayed in April 2024

Tha last night there, a group of teenagers were very loud past resonable hours

Room 265. Had a balcony looking toward hills. two twin beds

Stayed in April 2024

Location was great and the room was spacious.

Stayed in January 2024

The beds were very comfortable. The ventilation in the room and bathroom could have been better. The access stairwell was a bit scary and could be spruced up to be more inviting. Customer service was excellent. Parking fees were outrageous. As guests, parking should be included.

Stayed in March 2024

Beds weren’t that comfortable and no breakfast place in walking distance until universal studios opens in the morning.

Location , upscale and clean

Stayed in March 2024

Price

Great breakfast. Great customer service. Shuttle driver was great.

Stayed in March 2024

30.00 for a couple eggs and sausage from the buffet was very expensive and the food was not even very good. absolutely gouging the people. Do not eat breakfast there. most hotels provide free continental breakfasts WTF.

Stayed in March 2024

Not very clean room, no free breakfast and no free coffee

Shuttle to universal

Stayed in March 2024

Parking only lasting till 6pm so you can't stay in Universal all day.

Location is fantastic for visiting Universal. Room is nice and clean.

Stayed in March 2024

Nothing

Location close to Universal Studios and Warner Brothers

Stayed in March 2024

the waiter at the downstairs restaurant had a really bad attitude before we even started speaking to her, and continued to take it out on us, even rolling her eyes as we thanked her and left :/ maybe she was just having a bad day but it made us really uncomfortable and we didn't feel welcome to the restaurant

amazing view of LA, super convenient location near Universal Studios (which is why we stayed there), and they even had a shuttle going from Universal to the hotels back and forth every 10 minutes. all in all, they made it really easy for us to just enjoy our trip instead of worrying about logistics

Stayed in March 2024

The rooms had inadequate lighting, very dim. The hallway noise level was sleep disruptive. Our room was near the elevator which announced each door opening with loud dings. The hotel was very busy and only two of the three elevators were working. That led to long waits The restaurant was difficult to locate and the hostess station was tucked away in the back of the restaurant. The day of visited, the restaurant was not busy but I stood around for over 5 minutes trying to attract someone’s attention in order to be seated. My waiter, Juan, was wonderful though. Very nice

The rooms were clean, comfortable and there are plenty of charging ports

Stayed in February 2024

The only thing I felt could improve was live location of where the shuttles are. At the CityWalk shuttle pickup point there is a TV with the live location of where the shuttle is and how long will it take to get there. They could that to the hotel pick point as well.

Our stay at Sheraton was exquisite. The hotel is beautiful, the interior design is modern and the ambience is very clean. The hotel was full of guests and I saw that as a positive thing. The hotel offers a shuttle to the Universal Park and City Walk which has restaurants and shops, which it's great for a end of day. The shuttle comes every 15 minutes and it is literally a 3 minute ride, but if you don't want to wait it is a 6 minute walk to the park. The room was very clean and scented, bathroom had all the amenities and shower was perfect. The bed was extremely comfortable and the thermostat worked great whenever we wanted to make it cooler or warmer. The location for me was great because it was outside of the crowded areas in LA, it's up on a hill and the only thing close is the Universal park. I used Uber and it worked really well, it was a 5 min distance from the Warner Bros Tour, 8 min from the Hollywood Walk of Fame. I would definitely come back to this hotel.

Stayed in February 2024

Location

Stayed in January 2024

Noisy air conditioner unit-also not cool enough. Bed was not made correctly and sheets were bunched up at the bottom. Very small room-overpriced.

The hotel is in a safe location. Good breakfast.

Stayed in February 2024