The clerk at checkin was curt and obviously distracted. She could have directed us to the other clerk. The hotel needs attention to detail and is way past it's prime. There were large streaks of something on the outside of our window. The shear curtains behind the blackout curtains were tattered and droopy. Also, the hotel advertises and also lists as an amenity a guest laundry which we were told doesn't exist.

Stayed in May 2024

Close to airport

Stayed in December 2023

The staff were not friendly or inviting. Parking was terrible the breakfast wasn’t great and everytime I asked the lady a question she didn’t answer she just pointed. She would go over and laugh and talk with her friends but wasn’t friendly to anyone in the Dining area. The elevator broke and I was on the 5th floor there were no signs to indicate it wasn’t working. The floors in the entrance were extremely slippery due to snow and ice.

I like how close the hotel is to the airport

Stayed in December 2023

Heat didnt work

Location

Stayed in October 2023

I didn’t know I needed a ticket for breakfast, wasn’t told where it was, and couldn’t take the breakfast to the room? Parking lot was weird.

Room was quiet, lobby was open after dark.

Stayed in October 2023

Breakfast ran out fast

Convenience

Stayed in August 2023

Receptionist in the evening was lazy and a grouch.

Stayed in September 2023

The price range for residents of Alaska traveling to and from work.

Laundry free. And there pretty lenient on later checking out if you need a few minutes to a half hour.

Stayed in September 2023

Breakfast was not the best!

Very large room with good views and close to lake for pleasant walking

Stayed in August 2023

The whole hotel seemed dated and needed major renovation. Lots of repairs needed

Breakfast and the airport shuttle. Proximity to Lake Hood was the most important.

Stayed in August 2023

Good if you just need to sleep after your flight. Older hotel.

Stayed in August 2023

This hotel is showing its age. Little maintenance needs are obvious. Elevator didn't work. Little things in the room that show signs of aging and lack of maintenance upkeep.

High on cleanliness. Convenience to the airport.

Stayed in August 2023

No power in room, had to go down twice & then demand them to come back up with us to fix. Receptionist was grumpy & unhelpful as was the maintenance man. Fights in the corridors. Breakfast had powdered eggs.

Sheets & towels were clean

Stayed in August 2023

Toilet immediately required plunging. Sink didn’t drain.

Location near airport and staff were good

Stayed in August 2023

Breakfast was very plain and not very good. Adequate might be an appropriate word. The staff was pleasant but didn't seem to particularly go out of their way.

The Alex was a plain hotel but because it is Alaska in the peak tourist season they charged a relatively high rate for the quality offered. The hotel is plain and somewhat dingy. I was given a third floor room and then told there was no elevator so I had to carry everything upstairs and down a long dark hall on my own. The room was spacious and had a lot of outlets but had it been in any other city than Anchorage it would not be worth the cost. There are several other hotels in the nearby vicinity, some chain hotels with higher standards for about the same price.

Stayed in June 2023

Cracked walls, hot as hell took forever to get the ac to work

Convenient to airport, shuttle, friendly

Stayed in July 2023

Next door neighbors were yelling in the hall and in their room until 3am, then started again at 7am. Not the hotel's fault, but they sounded like they were under the influence of something, so I didn't want to make the employees confront them.

Room was comfortable, breakfast was good.

Stayed in June 2023

only one elevator. very expensive for one night.

Stayed in June 2023

The hotel is in serious need of an overhaul. It was probably a very nice hotel 40 years ago. One of the room beds was saggy in the middle, hadn't seen that in while. Only one elevator worked and it was sketchy and slow. But for the money in Anchorage I guess it was worth it. Weren't many clean budget hotels to choose from in Anchorage. We were staying before a cruise, so it wasn't that bad for us..

The breakfast was the typical hotel continental breakfast, but slightly nicer. Fresh fruit, and staff that actually kept the area clean and stocked, real cooked scrambled eggs, ( saw the cook making them on a grill) . And the staff were nice and helpful. There are restaurants and a mini mart close enough to walk to..

Stayed in May 2023

Very old and tired room

Comfortable beds

Stayed in June 2023

Breakfast service started only after 6 am and choice of menu are limited.

Best location from the airport. They had provided immediate shuttle service. There is a lake nearby.

Stayed in May 2023

If you can call bagel and Philadelfia as breakfast, you'll be happy, but I personally wouldn't call that a breakfast...

The location was just perfect. Not far from lake hood.

Stayed in May 2023

Remodel as building is old

Was good, a large variety. Staff was friendly and helpful.

Stayed in May 2023

elevator issues,

location, shuttle to train downtown and to and from airport. the staff was nice and breakfast was good

Stayed in May 2023