1533 franklin street, Pacific Heights, San Francisco, CA 94109, United States
#15 of 223 hotels in San Francisco
Guests' ChoiceBased on 318 hostel reviews
8.9Cleanliness
9.1
Comfort
9.2
Location
9.0
Facilities
9.0
Staff
9.3
Value for money
9.1
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 May 2024
Baurzhan
KazakhstanLocation and personal
Stayed in May 2024
Reviewed: 21 May 2024
Noelia
SpainThe only thing are the codes for the rooms and how to insert them, not very convenient.
Good and calm location, near a Whole foods market. The staff was super friendly and they allowed me to work from their lounge room before and after check-in and check-out. I was also super lucky and was the only one in my room, so the entire stay was very calm. Highly recommend.
Stayed in April 2024
Reviewed: 10 May 2024
Dionna
United StatesThe phone booth wasn’t as beneficial because the sound wasn’t blocked, meaning it didn’t seem to be sound proof whenever someone was using it. It was interesting how modernized the space was, but there was no coffee machine, like a Keurig. There weren’t many tea options either, like black tea or chai. Also, it was sad to know that the cafe below the hostel wasn’t open during the week and only open on very limited hours on the weekends. I wish there was another common area to meet other travelers, possibly on another floor. The room was a tad cold and idk if there was a way for travelers to control the room temperature. Also, getting up to the top bunk was a challenge because of having nothing to really hold onto. You really have to be careful!
Loved how modernized it was, in terms of their new-aged use of technology, from unlocking doors to communication with the desk. The pods were cool and provided privacy! The bathroom and showers were always kept clean. The kitchen was a nice, a good place to chill.
Stayed in April 2024
Reviewed: 7 May 2024
Arturo
United StatesThe price, too expensive but it's SF, so it was cheaper than most places I guess...
Easy check-in and check-out
Stayed in May 2024
Reviewed: 6 May 2024
Ahmed_baher
EgyptNothing
Location Clean Staff
Stayed in May 2024
Reviewed: 6 May 2024
Natalie
United KingdomGreat central location. Good kitchen with coffee and tea, hot water etc. Private bed space with adequate lighting and charging points. Good showers. Not particularly busy whilst I stayed there which was good. Staff friendly. Safe. Easy to get in and out of the building. No concerns about safety or safety of belongings. Comfy bed.
Stayed in April 2024
Reviewed: 5 May 2024
Nashalie
United StatesThat they didn’t have a designated area for smoking. You have to smoke 15ft away of the property it’s ridiculous and with that cold.
It was very clean and private
Stayed in April 2024
Reviewed: 5 May 2024
Katarzyna
Poland-
Really good location. Big room, comfortable beds with curtains, and power sockets. Big lockers. Extra blanket if you need. Many bathrooms are on the floor. The room and bathroom were really clean. Flexible check-in (self check-in). It's really good value for money.
Stayed in April 2024
Reviewed: 3 May 2024
Michail
GreeceIt was clean and it has everything a solo traveler needs (bed and clean bathroom) Staff was super helpful as they were eager to resolve an issue with Booking
Stayed in May 2024
Reviewed: 2 May 2024
Innocent
United StatesEase of check in and the cleanliness of the hotel. People were friendly and the hotel was safe.
Stayed in April 2024
Reviewed: 20 April 2024
Yazan
Abkhazia, GeorgiaLove it all, the staff are super professional and the place is pleasant
Stayed in April 2024
Reviewed: 14 April 2024
Kira
AustraliaThe entire bed frames are metal so definitely need to be conscious of knocking against anything. They're a fairly good size so not as much of a problem, just something to be aware of. And as another review pointed out, you'll need a thinner lock for the locker. But it fit my rolling carry-on which was great!
All the staff were friendly and helpful. The bed, room, bathrooms, and common area were clean and well maintained. Very helpful to have access to a fridge (with labels and pen readily available), microwave, and hot water for tea. Individual beds had an outlet and a light and were provided a towel. Short walk to some fun locations and the immediate surrounding area felt safe. The building and rooms were secure. I'd definitely stay here again!
Stayed in April 2024
Reviewed: 11 March 2024
Emerson
AustraliaVery clean facilities and room, bed is very private and comfortable
Stayed in March 2024
Reviewed: 10 March 2024
Guojingwen
United KingdomThe pure metal used for the pods mean it’s really easy to make noise. I was in a 4 bed female and everyone was quite considerate but you can’t help to notice slight contact make huge clangs.
Clean, the pods are set up with curtains so you get good privacy. The shower room have been pretty quiet whenever I used it. The location felt safe. This was my key concern when selecting a place in SF and it did the job. As far as my stay, people were generally working professionals. It’s could be local people who are simply looking for an affordable place to stay as well as solo travellers. I’d say people were 25-50 years olds. However, through rebranding, it may all change.
Stayed in March 2024
Reviewed: 29 February 2024
William
United StatesNewly remodeled building .. nice lounge area for each floor . Great location near restaurants, coffee shops, and whole foods, excellent management team
Stayed in February 2024
Reviewed: 22 February 2024
Eleonora
SpainNothing. I hate leaving this place!
Todo está perfecto!
Stayed in February 2024
Reviewed: 22 February 2024
Kotaro
JapanShower water pressure is low
First Class Pod in 2 Bed Mixed Room is Good
Stayed in February 2024
Reviewed: 2 February 2024
Imme
NetherlandsIt was so clean!
Stayed in February 2024
Reviewed: 22 January 2024
Andrianne
CanadaAffordable and clean with friendly staff! Would go back here again
Stayed in November 2023
Reviewed: 21 January 2024
Ziqi
ChinaThis is a good hotel ,stuffer all friendly,the room was peaceful and save , the place is very convenient everything all right , I was treated kindly, thank you for susana
Stayed in December 2023
Reviewed: 20 January 2024
Christian
GermanyThe bunkbeds are made out of metal. Thats why it can happen, while moving within, that you hit the sheet metal what can be sometimes unpleasent. However, being mad from metal and well manufactured the beds are quite stable.
First off all the remarkably friendliness and commitment of all members of stuff to keep the house clean, safe, calm. That's why it is a place where you feel welcomed and well. Logistically easy to reach it is also a place from where you can start easily exploring the city. There's some food stores and restaurants around. Big lockers in the room for your belongings. You sleeping cabin can be really dark, if you want. Came I back to SF I wound stay there again for sure. Hope, all members of stuff are doing well.
Stayed in October 2023
Reviewed: 19 January 2024
Maria
United StatesGreat staff. The room was cosy and clean.
Stayed in January 2024
Reviewed: 16 January 2024
Sinan
GermanyIt is close to the public transport. Facilities (bed, kitchen, restroom, showers) were all very clean and regularly cleaned. You can fit a mid sized luggage easily to the locker in the room.
Stayed in January 2024
Reviewed: 15 January 2024
Ngoc
CanadaNo
All Very good. I will comback. The employees is very nice. I coming 13h, but they help me get the room the room .so the time is 4 pm
Stayed in January 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content