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  5. Reviews of InterContinental - Los Angeles Downtown, an IHG Hotel

Reviews of InterContinental - Los Angeles Downtown, an IHG Hotel 4 stars

900 Wilshire Boulevard, Downtown Los Angeles, Los Angeles, 90017, United States

#45 of 388 hotels in Los Angeles

Guests' Choice

Review score

Based on 1979 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.1

  • Facilities

    9.0

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 27 May 2024

    10
    Exceptional
    • Business trip
    • Couple
    • 1 KING BED CLASSIC
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    Very clean and friendly staff

    Stayed in May 2024

  • Reviewed: 25 May 2024

    10
    Would love to go back again!
    • Leisure trip
    • People with friends
    • Classic 1 King or 2 Queens
    • Stayed 2 nights
    • Submitted via mobile

    The pool and rooftop bar.

    Awesome!

    Stayed in April 2024

  • Reviewed: 19 May 2024

    10
    Clean with excellent service that’s worth every penny
    • Leisure trip
    • Couple
    • Classic 1 King or 2 Queens
    • Stayed 3 nights
    • Submitted via mobile

    Everything was perfect

    It’s was an amazing building that was clean throughout

    Stayed in April 2024

  • Reviewed: 19 May 2024

    9.0
    Superb
    • Couple
    • 1 King Bed Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Wanted to be in a higher floor

    The views

    Stayed in April 2024

  • Reviewed: 18 May 2024

    10
    Perfect ⁰
    • Business trip
    • Solo traveller
    • 1 King Bed Suite
    • Stayed 2 nights
    • Submitted via mobile

    Perfect everything was just how I planned

    Stayed in April 2024

  • Reviewed: 15 May 2024

    10
    Had a wonderful time in my beautiful room. Especially thank Hugo at lobby for being SO accommodating
    • Leisure trip
    • Solo traveller
    • Classic 1 King or 2 Queens
    • Stayed 2 nights
    • Submitted via mobile

    The way to maneuver through the hotel was odd and took some adjustment Wifi was not as strong as I would have liked There was no online ability to order room service Aside from the view, the lobby bar is blah

    Room was amazing so high up! Lol Customer service was so accommodating, friendly Bar tenders and front desk folks were wonderful

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    Many thanks for our safe and comfortable stay
    • Leisure trip
    • Family with young children
    • 2 Queen Beds Classic
    • Stayed 1 night

    Thank you for the friendly service and great professionalism.

    I uploaded my reviews on the hotel for the other nights. Thank you so much for the support.

    Stayed in February 2024

  • Reviewed: 13 May 2024

    10
    One of impressive stay in the US hotels with safety and fascinating city views.
    • Leisure trip
    • Family with young children
    • 2 Queen Beds Classic
    • Stayed 2 nights

    Guests pass by the lobby floor at the highest, whenever they come to their rooms. The accessibility is a bit time-demanding, even though this is natural for safety and great sky view. You may have patience to wait for an elevator coming sometimes. Please take your time for it. The room charge may by quite challenging, depending on guests' budgets. Meanwhile, you may want to bestow yourself a personal gift with stay at this hotel.

    The hotel is so fancy in facilities, size, and modernity and has very grand and beautiful city and sky view, which is its main attraction, I think. My family loved staying at the hotel with this great view at the lobby floor. The breakfast was so fresh and tasty with a lot of choice. You may not regret to experience their breakfast and professional service. The dishes were normal at a bar. It has many restaurants near the hotel, some of which I experienced from googling provided tasty dishes. The hotel is located in good venue accessible to major attractions and museums in LA. The hotel is guarded and supported by professional staff from my experience.

    Stayed in February 2024

  • Reviewed: 9 May 2024

    9.0
    Exceptional hotel in many respects; great value for the money
    • Leisure trip
    • Family with young children
    • 2 QUEEN BEDS PREMIUM
    • Stayed 2 nights

    We were given a room on floor 39 instead of a "high floor", because ours was "unavailable" during check-in. The very nice receptionist offered me a $20 credit towards beverages at the bar (which I didn't use), and an extra pull-on bed free of charge, which I highly appreciated. The elevator system needed to be get used to. To travel between floors you have to first go to level 70, enjoy the view and then go to your room, gym or whatever. Every time someone in the elevator grumbled about this weirdness. The valet-only parking was $68 a day, the highest price in my experience.

    The breakfast was AMAZING (even for its price of $39 per person plus 18% mandatory gratitude for our family of four). I have never seen six flavors of smoked/marinated fish, besides a large variety of ham, eggs, sausages, pastry, vegetables, cereals and high quality fruit served all at once each day in a hotel breakfast buffet. The gym was fantastic - large, exceptionally well equipped, with added dry saunas and showers. Great view from our room on 39th floor to the LA downtown and beyond. The room and the beds were comfortable. The hotel provided an extra full-sized bed free of charge!

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    Good hotel with good service and amenities
    • Leisure trip
    • Couple
    • 1 KING BED CLASSIC
    • Stayed 2 nights
    • Submitted via mobile

    On the pricey side

    Good room with a nice view of LA downtown

    Stayed in April 2024

  • Reviewed: 6 May 2024

    9.0
    Superb!
    • Business trip
    • Group
    • 1 KING BED CLASSIC
    • Stayed 1 night

    the only issue is that we have to travel up tp level 70 (Lobby) area then can proceed down to level 1.

    Everything is great

    Stayed in May 2024

  • Reviewed: 3 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic 1 King or 2 Queens
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast is good

    Stayed in April 2024

  • Reviewed: 26 April 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • 2 Queen Beds Classic
    • Stayed 2 nights

    Good view, nice location

    Stayed in April 2024

  • Reviewed: 26 April 2024

    10
    Location, comfortable bed.
    • Leisure trip
    • Couple
    • 2 Queen Beds Classic
    • Stayed 3 nights
    • Submitted via mobile

    Nice beautiful room. Comfortable Bed. Had a good rest from jet lag.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    9.0
    Great hotel with awesome views
    • Leisure trip
    • Couple
    • 1 King Bed Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    A lot of homeless around the location

    Everyone was very nice it was clean.

    Stayed in March 2024

  • Reviewed: 19 April 2024

    10
    The best trip so far, easy and enjoyable.
    • Leisure trip
    • Couple
    • 1 King Bed Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nil

    Excellent experience from the lobby to customer service to the quality of the rooms and food and housekeeping all world class.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    8.0
    I booked my room for around $650 and when I left after fees and parking everything etc was around 1k
    • Leisure trip
    • Couple
    • 1 KING BED CLASSIC
    • Stayed 2 nights
    • Submitted via mobile

    The elevator system and all the xtra fee’s especially parking was outrageous!!!

    The cleanliness and the views from the room !!!

    Stayed in April 2024

  • Reviewed: 18 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • 1 King Bed Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Very accommodating and staff made the experience very pleasant with how attentive/ friendly they were

    Stayed in April 2024

  • Reviewed: 17 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Premium 2 Queens or King
    • Stayed 5 nights
    • Submitted via mobile

    Clean and spacious rooms

    Stayed in April 2024

  • Reviewed: 9 April 2024

    8.0
    • Leisure trip
    • Couple
    • 1 KING BED CLASSIC
    • Stayed 4 nights
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 6 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • 2 Queen Beds Classic
    • Stayed 1 night
    • Submitted via mobile

    Location, staff, cleanliness, comfortable rooms, nice views

    Stayed in April 2024

  • Reviewed: 6 April 2024

    10
    Pretty great!
    • Leisure trip
    • Group
    • 2 Queen Beds Classic
    • Stayed 1 night
    • Submitted via mobile

    I’m not a huge fan of downtown LA, so I needed to make sure I had a car to get further afield. The property only offers valet parking which is an outstanding $68.20 a night which is quite a lot considering when we were in Hollywood we found car parking for $15 a night. So do bear this in mind it you choose to drive. The property also adds a $25 compulsory cost which you can deduct on beverages, but this isn’t clear when you book on booking.com. We checked if you can use it on snacks, that was a solid no. They also charge bottles of water which is not great at $7 a pop.

    Really loved the location of the property, it felt pretty secluded though it was central downtown area. It has over 70 floors so you get a stunning view of the city. The check in and check out was seamless and the staff were super friendly and helpful. Also room service is super fast. The beds are comfortable and an excellent size, the toiletries were Byredo so it felt luxurious. Unsure why this is a 4 star when it really should be a 5.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    10
    Best hotel experience, definitely will book again
    • Leisure trip
    • Couple
    • 1 KING BED CLASSIC
    • Stayed 1 night
    • Submitted via mobile

    Nothing, everything was fabulous!

    Everything!

    Stayed in April 2024

  • Reviewed: 4 April 2024

    8.0
    Good hotel in Downtown Los Angeles
    • Leisure trip
    • Couple
    • 1 KING BED CLASSIC
    • Stayed 2 nights
    • Submitted via mobile

    I liked the location, the staff was great, the room was comfortable, with a breathing view.

    Stayed in March 2024

Showing 1 – 25

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