I didn't find any major problems.

It's an excellent hotel. Very comfortable. Large room with amenities. In the lobby, there is a restaurant, bar and cafe (Starbucks), which makes the stay much easier. There is a taxi rank right in front. Access is very easy and the location is very good. In summary, comfortable, practical and well located hotel.

Stayed in April 2024

Many guests come to Miami by car, it's a shame that parking costs so much money, we should give a discount to people who come for more than two nights because there is actually no other option

My daughter and I were on vacation, the hotel is great, everything is clean, tidy, spacious. Excellent location, close to attractions, supermarket, shopping

Stayed in April 2024

SPA Massage too expensive. Once For couple charge five hundred and thirty five dollar. I won't do that!

Service and location

Stayed in May 2024

The swimming pool is dated and facilities are getting old

The room is big and clean

Stayed in May 2024

Pool area filled up quickly not leaving many chairs. We had some loud neighbors that woke us up in the middle of the night. We could also hear them throwing up in the morning which wasn’t too pleasant. Possibly due to our room having a locked joining door vs. a solid wall. Second night was much quieter.

The property was extremely secure as you had to use a room key card to operate floors in the elevator. Room had a magnificent view of the Miami port, and we were extremely grateful that eating venues were within walking distance. Room was very spacious, had everything you needed including high quality toiletries. Bed and pillows were very comfortable and everything was clean.

Stayed in April 2024

Very bad valet parking service

All was good

Stayed in April 2024

Lovely hotel however we were only there one night with children who wanted to use the pool - the pool was closed for cleaning on Tuesday morning meaning we had hardly any time before having to check out to use the pool. Location probably not the best for us as a family.

Super friendly, clean and bed so comfortable…

Stayed in April 2024

Price for rooms, price for terribly lacking food and food choices. Service in all restaurants was t good - staff seemed overwhelmed

Location

Stayed in January 2024

Check in was at 4:00 and we arrived at 7:00. The staff at Check-In were friendly and professional. On entering our room it was not serviced, i.e. had not been cleaned. I found this to be wholly unacceptable and especially given check in was at 4:00pm and we arrived 3 hours later. However, as mentioned above, we immediately went downstairs and the staff were apologetic and gave us another room with a view which was absolutely beautiful which we shared pics with our family who noted the name of the hotel for future reference.

In addition to the above, the lobby was impressive. I enjoyed my meal and drink in the restaurant. Our stay was overnight as it was close to the cruise port as we were sailing the next day. I liked that parking was also available. The hotel we stayed at in South Beach after the cruise misrepresented themselves on when booking and stated that parking was available onsite, which is was not and we had to park at a nearby hotel. The amenities are helpful for people to make decisions about where they want to stay. So appreciated that everything that was advertised online about Inter Continental was what we received. There was an issue with our room which I will speak to below, but the Front Desk handled it very quickly and professionally which was appreciated. Would definitely stay again!

Stayed in January 2024

The refrigerators were making a lot of noise. Both of them. There was no paper by the toilet when I arrived. Had to get the one on the shelf

The staff overall is nice. The location is good if you don’t want a more central location

Stayed in February 2024

Clean, large room, good beds, Nespresso at room,

Stayed in January 2024

It was a lovely choice for our night before a cruise.

Great lobby vibe. Rooms were adequate but view of building not great Shout out to excellent Starbucks staff.

Stayed in January 2024

The check in was awful, the worse I’ve had in a hotel this quality. No information was given to us, not even the floor number or how to access WiFi. And the person who checks us in (Leslie) was very serious all the time and barely making eye contact. Super uncomfortable. The lobby is also very crowded and loud all the time. The breakfast includes regular black coffee, something they offer in a 1 star hotel. For what we payed for the room and for the breakfast we should have been able to ask for other types of coffee, to be honest.

We stayed in the one bedroom suite and it was absolutely perfect, huge! It was a very comfortable space. The breakfast was good and the waiter got us a couple cappuccino coffees, (these were not included).

Stayed in December 2023

Eating there wasn’t great. Food was extremely expensive in both areas including the bar and actually wasn’t that great. Breakfast was fair, very crowded and very slow service. The coffee was their best offering.

Loved the room, bed was very comfortable and good location for cruise port

Stayed in January 2024

Amazing location and facility. The restaurant was amazing too.

Stayed in January 2024

Guys took a wrong car for me.

Good

Stayed in January 2024

All was ok

Has everything a traveler needs

Stayed in January 2024

Booked over Christmas, the hotel was very busy. We had queues at breakfast, especially the omelet station.

Recently renovated rooms with ocean view. ToroToro restaurant has an excellent menu. Housekeeping is very good.

Stayed in December 2023

The restaurant Toro Toro foods a bit average, visited twice, on both occasions we found the foods average but overpriced for what it is.

Breakfast awesome, lots choices, also the hotel location great as well

Stayed in December 2023

Bed was too soft. Mattress must be old.

Breakfast was OK, but could have more variety on a daily basis.

Stayed in December 2023

The noise from the neighbouring room; we had to call reception at 2315 to ask them to intervene as we could not sleep

the view from our room

Stayed in December 2023

I haven’t received my $300 deposit fee back yet! Please return asap!

Good location, nice hotel.

Stayed in November 2023

room termostat didnt work, it was chill all the time (which is ok, minor inconvenience though)

installations, staff and location all top notch

Stayed in October 2023

- Room was super cold. It was ok once we turned off the AC. - Only one set of slippers and robe in the room

- Nice view - Clean rooms - Had slippers!

Stayed in November 2023