No complimentary breakfast offered (seems to be very common in DC).

Location of this facility is great. Close to almost anything. Room is cozy yet small with comfortable bed.

Stayed in April 2024

Nothing bad to say.

Very clean, modern and centrally located. The staff was amazing and very accommodating. The rooms are clean and they are in the process of being updated so by the end of the year, I’m sure the rooms will be even better. I’ve stayed here multiple times and I will definitely be back.

Stayed in May 2024

The pillows could have been better. I tried all four and they were flat.

Everyone was more than accommodating. We were two older women and everyone was so nice asking us if we needed anything. I appreciated the help.

Stayed in May 2024

Liked the hotel a lot. Some advice though if lookng for quite - while the atrium space in the middle of the building is great for leaving light into the inner rooms, there is sometimes quite a lot of noise/echo in the space from early morning as people start to circulate. My advice would be to get a room that faces the street rather than the atrium as the city streets are quiter than the atrium space most of the time.

Location was really good - on the same block as the Metro Central station. Just a short walk from here to the Mall, National Monument and White House and a nice stoll (about 30 minutes) to the Capitol building or Lincoln Memorial (opposite ends of the Mall). Easy reach of the Capitol One Arena as well (Ice Hockey/Basketball/Concert venue) - about 10 minutes walk max.

Stayed in April 2024

The total price for 3 nights including valet parking was $2,000, so it was a little bit expensive.

The location was great, the hotel was beautiful, and the bed was extremely comfortable.

Stayed in May 2024

Upon check in, I was asked if I wanted housekeeping during my stay. I paid $300/night, of course I want housekeeping? Their welcome sheet had some verbiage about not providing daily housekeeping to “be greener”. What an excuse to make money! This practice that started after COVID needs to go away, especially at this price point. On top of everything, after I requested the housekeeping, they never showed up. So as a matter of a fact, I did not get fresh towels or a made bed for my second night. Extremely disappointing.

The location was great, very close to two metro stations, restaurants, museums, etc. The lobby was very beautiful, the check in process was easy and the staff was very friendly.

Stayed in May 2024

Can’t think of anything

Location

Stayed in May 2024

Room was 1st floor and road facing, so slightly noisy.

Hotel was clean. Staff were friendly and helpful, especially as we left a cell phone in the room after we'd dropped our key off, so helped us get back in the room at 5am

Stayed in May 2024

Nothing much. The breakfast restaurant staff keep annoying you to upgrade your breakfast options. They don't serve drinks and ignore your requests if you don't upgrade.

Location was excellent, just by the Metro Centre and near Chinatown/Fords theatre. Breakfast was good. It's a bit pricey, but worth every $$ spent.

Stayed in April 2024

Parking was too expensive!

Conference food was excellent.

Stayed in May 2024

The ubication

Stayed in April 2024

The cleaning staff sometimes forgot to replace the body lotions, shampoo, bottles of water, etc.

The location was perfect.

Stayed in April 2024

Although we knew about construction ahead of visit, construction noise outside of expected hours occurred

Location is great. Facilities are normally great.

Stayed in April 2024

Great location 👌 a wonderful family trip!

Stayed in March 2024

Hyatt's are always beautiful, well kept and friendly personnel

Bed was large but uncomfortable--too padded, prefer a firmer mattraess.

Stayed in April 2024

It did not feel luxurious. They are redoing the rooms and we obviously had an old one. The lobby has no real style. They don’t have a lot of staff at the front desk. Check in was a long wait.

It was decent enough . Valet staff were nice.

Stayed in April 2024

The location, being so central can be noisy due to traffic, sirens, etc. (which I appreciate is not the hotel's fault). The room offered a coffee machine but no kettle for tea drinkers. However, bottled water was complimentary.

The Grand Hyatt is in an excellent location. Close to the metro, which is on the silver line straight to Dulles airport. It is also walking distance to the main museums, galleries and attractions of Washington. Room size was very generous compared to other hotels. Bed very comfortable. The staff were very good. I particularly liked that there was no additional 'holding deposit' charged to our credit card. It was good value, considering hotels in Washington are quite expensive.

Stayed in April 2024

Bit tired- is undergoing a refurb

Great location

Stayed in April 2024

The rooms could have been cleaner.

It was a great location and we felt very safe inside and outside the hotel. We parked our car at the connecting parking lot, but walked or took the metro to see the city.

Stayed in March 2024

The bathroom could be more modern.

Restaurants that allowed me many options and not having to venture outside.

Stayed in March 2024

Stuff

Clean

Stayed in February 2024

What I loved and liked about the hotel was easy access when arriving to valet parking, and very quick access to the inside of the grand lobby and the feeling of grandness when you walk in that you surrounded by very big pluses on that on my end really loved the look of Walking in to the lobby that was a great visual experience

Bed wasn’t that great. It was tilted with my feet raised up on my right side and tilted down towards my left, which created a pain in my sides. Not really happy with that set up don’t know if there was a malfunction with the bed nobody over saw it or looked at it for the price that we paid for staying there. The bed was not of the standard. I’m used to and what I expected from, the hotel explained this to the front desk, and there was no compensation towards me for any of those problems room 960

Stayed in February 2024

The charge you for some nonsense stuff like destination fee which is mandatory. And it is almost nothing. Also there was no swimming pool.

It was luxury, quite and nice

Stayed in December 2023

Although the room was fine, the bathroom was not what is expected of this kind of hotel. Small, and could need some maintenance (paint chipping off the wall and door)

The welcoming and helpful staff, the perfect location.

Stayed in December 2023