The AC in the bedroom did not work. It would only blow hot air, which is probably why it was unplugged when we arrived. The hot tub did not work right. Only one jet worked & two jets had sharp broken pieces. There was never anyone at the desk with whom to talk.

The room was exceptionally clean & well stocked with towels & such. It was decently priced for the amenities offered.

Stayed in May 2024

Vendor machines were out of service and the dryer machine too in the laundry area.

Everything was fine, comfy beds room size ok , personnel very friendly , breakfast really good.

Stayed in May 2024

1) The shower curtain would not stay closed during a shower. 2) No one at the front desk during Sunday checkout. 4 people in line in front of me. We dialed 0, no one came.

Comfortable room with microwave and fridge.

Stayed in May 2024

The pool sign stated the regulated temperature was 80 degrees. I don’t think the pool was even 63 degrees. My wife and I had high hopes of getting our little one in the pool (first time he’s only 5 months). Other than the pool, everything else about our stay was exceptional.

Stayed in May 2024

The room had a funky odor. The pillows were not good. The blinds didn't close all the way, so no privacy. The vending machines had 4 items... Pop machine was out of service, although they were selling bags of chips and warm pop from behind the counter.. :/

Staff was nice.

Stayed in May 2024

When we arrived we overheard a group of people talking to the person at the front desk frustrated that they got charged twice for the same room. This happen to me at the last hotel, so I was concern about my outcome too. The other issue was a lady was on the elevator and she was livid. Their toilet overflow and was a huge mess. She was as coming down a SECOND time to tell them to clean up the bathroom.

The location of the hotel was perfect. It was ten minutes away from the event we were heading to. Breakfast was hot and ready and perfect kick off for the ride home.

Stayed in April 2024

No hot tub, room next to us yelling and dancing all night. Hold on the account for an extra $100

Clean, room, pricing

Stayed in April 2024

It would of been nice to have actually shampoo, condition and lotion instead of lotion lotion and conditioner. No way to wash my hair!!! BOOOO!! It would of been a nicer visit if the receptionist informed me of breakfast and what not around the hotel. No information, not even detail on where my room was. He needs to be way MORE personable.

The room was actually clean including the bedding. The hotel guest were distantly quiet. It was really actually a nice hotel except for a couple issues that to me are minor they can fix!

Stayed in April 2024

Older part of city, bed was a single mattress

Close to highway

Stayed in April 2024

I request clean my room but they don’t do it

Breakfast and pool

Stayed in April 2024

Our sink was clogged, they didn’t offer to change rooms, sent a room attendant with a plunger, and tried to charge us $30 more for two queens instead of 1 king bed.

Good value and good location near highway

Stayed in March 2024

That there was NO heads up that their POOL was closed. Which was half the reason we stayed there with a kid. I could have stayed somewhere else. Also, we stayed there 2 nights and I was disappointed that housekeeping didnt tidy up a little in-between, like new towels, condiments, garbage.

Easy check-in, quiet, good breakfast.

Stayed in March 2024

The pool was closed. This was not mentioned on the booking page or their website and the primary reason we booked this location was for the pool. This was also not mentioned upon check-in. Looking over reviews, other people had this same complaint and the hotel replied saying they would fix that by letting guests know this so I assumed the pool was open finally when we weren't informed. They STILL DO NOT inform guests. How hard is it to type up a paper, print it, and put it on the front desk? The effort takes less than 5 minutes. Only other complaint is the hotel smelled terribly of cigarette smoke/marijuana. As someone with asthma, this was difficult at times.

The room was very clean and the spa tub was great. All the jets worked too, which was wonderful. The room was also very spacious. Breakfast was decent and expected for a continental. Overall, it was a pleasant stay but not what we were hoping for.

Stayed in March 2024

The pull out bed couch was very uncomfortable. I paid for the room in advance and after my stay they had charged me again for the room. Still waiting on my return.

Everything was ok. Breakfast was good & clean.

Stayed in March 2024

Asked them to make up the sofa bed but when we got there it wasn’t made up and they asked for a 100$ security deposit refundable when we left.

Got a good rate. Had a swimming pool. Outside of Grand Rapids but in an area with lots of shops and restaurants a few minutes away by car.

Stayed in February 2024

The heat in my room was not working and it was -15 Celsius outside therefore I was not comfortable sleeping Also, the fridge was not working

Clean, friendly, and ideal location

Stayed in February 2024

Location

Nicely renovated rooms

Stayed in January 2024

The pool was way too cold!

Great breakfast, lots of options, loved the whirlpool suite, spacious room

Stayed in February 2024

Bed wasn’t the most comfortable, Leaky shower faucet

Easy on/off the highway

Stayed in January 2024

The front desk lady didn't really wanna explain why I was going to be charged $100 dollars more after the I had paid online on booking.com.

The room was really cleaned and enjoyed how the room was dirty and was a very pleasant room to stay in for a hotel so really glad the cleaning staff did an amazing job.

Stayed in January 2024

Fridge didn't work all of our food went bad. Now enough pillows and blankets

Spa tub was great room was spacious

Stayed in January 2024

WHILE IN LOBBY A DINGY LOOKING MAN ASKED MY WIFE WHO WAS ALONE AT THE TIME IN LOBBY TO OPEN BATHROOM FOR HIM WITH HER KEYCARD!

Stayed in December 2023

Breakfast was skimpy

Stayed in December 2023

Bed was too firm

Room was clean & updated

Stayed in November 2023