511 North Columbus Drive, Streeterville, Chicago, IL 60611, United States
#123 of 182 hotels in Chicago
Guests' ChoiceBased on 2355 hotel reviews
7.9Cleanliness
8.1
Comfort
8.2
Location
9.2
Facilities
8.1
Staff
8.5
Value for money
7.6
Free WiFi
7.5
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End of dialog contentReviewed: 2 June 2024
Margaret
United StatesLove the breakfast. Rooms are nice and clean.
Stayed in May 2024
Reviewed: 26 May 2024
Wallace
CanadaSometimes the bathroom shower head didn't work properly, hot and cold water may take few minutes to adjust. Room garbage was not cleaned during my stays.
Good location. Easy to walk around some attractions, 360 skydeck, navy pier. Close to Bus stops and subway station. Clean room, comfy bed. Also nice front desks staffs. Very good breakfast. Excellent free snacks and drinks daily in the room. In addition, I like free drinks for the room guests during evening.
Stayed in May 2024
Reviewed: 26 May 2024
Samantha
United StatesFor the amount of money per night, I would have thought the room would have been in better shape. The room needed some maintenance work done. Disappointed on how poorly the maintenance is kept up. Also disappointed on the size of the pool. The hotel needs to do a better job on telling you what parking garage to use when they sent out their emails.
Loved the view of the city. The staff were very friendly and welcoming.
Stayed in May 2024
Reviewed: 25 May 2024
Frank
United StatesBreakfast was ok and could go another hour.
Great location. Concierge and front desk staff were very good. The room/bed was comfortable and clean. Nice view of the river.
Stayed in May 2024
Reviewed: 24 May 2024
Mast
United StatesBreakfast was cold.
The people were very helpful. Very beautiful atmosphere
Stayed in April 2024
Reviewed: 21 May 2024
Yesmi
United StatesPretty decent size!!
Stayed in May 2024
Reviewed: 20 May 2024
Theresa
United KingdomNot aware large groups were staying. No tables available for breakfast as they came in together. Had to wait for an hour until there were spaces.
Location, breakfast choices, friendly staff, room size and cleanliness.
Stayed in April 2024
Reviewed: 17 May 2024
Scarlet
United StatesKind of outdated in the rooms
Very clean and professional. Great staff and excellent service.
Stayed in May 2024
Reviewed: 17 May 2024
Hume
United StatesWe liked everything.
Great breakfasts. Great location - walking distance to major attractions. Enjoyed happy hour!
Stayed in May 2024
Reviewed: 14 May 2024
Ashlee
United StatesThe staff could’ve been a little more patient
Pretty good
Stayed in May 2024
Reviewed: 13 May 2024
Elsy
United Stateslocation of Hotel
Stayed in May 2024
Reviewed: 13 May 2024
Christina
United Stateson weekends there was no coffee out for self serve until 7:30 am - just too late to be helpful also one day housekeeping didn’t arrive until 4:00 pm which is when we were back in the room to chill before evening activities- we declined it at that point - I understand if you can’t get to it but that’s not the time of day it works to leave the room
location and room size and setup
Stayed in May 2024
Reviewed: 11 May 2024
Ang
SingaporeEverything is dusty and old
The big rooms and view
Stayed in May 2024
Reviewed: 4 May 2024
Stephen
United StatesHotel was full and breakfast was crowded with long lines
Good central location, clean and quiet room, easy parking garage with validation
Stayed in April 2024
Reviewed: 2 May 2024
Carmel
United StatesLobby was too warm and could’ve been cleaner. Missed out on our free drinks because of time limits. Got stuck in the elevator going up and down several times before it finally let us off and my daughter had an anxiety attack.
Proximity to everything, location, room was spacious and clean. Free breakfast!
Stayed in May 2024
Reviewed: 2 May 2024
Lauren
United StatesLack of available seating at breakfast time. No one manning the street level desk for travel/parking questions. Parking garage could use better signage to let you know it’s for the hotel.
The breakfast was good and the cocktail hour was a nice touch.
Stayed in April 2024
Reviewed: 1 May 2024
Jimenez
United StatesThe bathroom didn't have any exhaust. When we entered the room there were no soap and toothpaste. We had to request for it. The shampoo bottle was already empty and we had to call for the complimentary bottled water.
My family and I loved the breakfast. There were lots of options. The location was perfect. Very easy to go to tourist destinations. You can easily walk to the different spots. We love that there was Wholefoods right across the hotel. One of the best things is that they have very friendly and accommodating staff!
Stayed in April 2024
Reviewed: 29 April 2024
Curt
United StatesThe room was very dated with notable wear on the furniture and trim. Mattresses were uncomfortable and the room was dimly lit on the atrium side. Additionally, it had a stale smell when you entered the room.
The property itself was fine, breakfast was good, pool was always well stocked with towels and RH’s staff was helpful.
Stayed in March 2024
Reviewed: 22 April 2024
Christina
United StatesI know there isn't much you can do about it, but I do wish that breakfast in the morning wasn't such a zoo. It was really hard to even get breakfast as well as even get an elevator up or down. But we just opted to go our for breakfast instead, so it worked out just fine :)
I loved the room itself. and room service was pretty fantastic. The hotels location was perfectly centered around everything we wanted to do.
Stayed in March 2024
Reviewed: 22 April 2024
Stephen
United StatesN/a
Great location
Stayed in April 2024
Reviewed: 21 April 2024
Kevin
United StatesExtremely long wait time to check-in and wait for elevators durring peak times. Wish they had Kiosks to make check-in process faster.
Great place to stay, complimentary breakfast was the best I've had in a hotel.
Stayed in March 2024
Reviewed: 13 April 2024
Everett
United StatesSome things in the room were not up to par (bathroom door was delaminating, hair conditioner was empty, only 2 towels, no pillows or sheets for the fold out couch), and the TVs didn't have smart apps available.
The room had a great view, was very clean and tidy when we arrived, staff was very friendly and helpfull.
Stayed in April 2024
Reviewed: 8 April 2024
Patrick
United StatesWait times were a little long for response on items like needing more towels that weren’t in the room when we arrived. Pillows were terrible
Breakfast was good. Room was clean.
Stayed in April 2024
Reviewed: 7 April 2024
Ashley
United StatesI wasn’t that fond of having a room on the 16th floor. I’m afraid of heights.
The staff were so nice and welcoming. The breakfast buffet was also very nice. We had a great view of the city. We also enjoyed the snacks and cocktails. My family and I were very pleased with the pool and the room.
Stayed in April 2024
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