Housekeeping. Beds made and fresh towels, but no cleaning. Pool lounges not comfortable. Coffee maker did not make hot beverages. No tea provided.

Loved the jacuzzi. Excellent service from bell men. Great dinner. Beautiful grounds.

Stayed in May 2024

The pool area needs maintaining…. There was mold and rust all around the pool and the gardens have been under construction since I was there in February.

The staff is wonderful. The food is very good. I enjoy the grounds around the hotel and convenience to Taos Plaza.

Stayed in May 2024

Not my issue but if one cares, small TV screens. Otherwise no worries...Recommended.

Large two bedroom-two baths is as good as it gets for value in Taos. Excellent bar and dinner dining in a relaxing setting. Beautiful grounds, hot tub and fitness facility. A bit of a walk into town, ~ 10 minutes. Helpful, friendly staff.

Stayed in April 2024

Rooms need a deap clean, found a lot of dust everywhere specialty under the beds.Heater was not working.Back patio needed cleaning, patio furniture is old and filty. Sidewalks are worn out. Parking is not organized well. The entire resort needs renovation. I guess my expectations were very high.

Like the photos on the website.

Stayed in April 2024

They must have satellite tv and it went out one of the nights because of weather. They comped us a breakfast.

Elegant furnishings in rooms- comfy beds, in town and close to everything. Beautiful grounds! Unique, beautiful hotel with southwestern furnishings. we went with our two teens (15,17) on ski trip. They had their own separate room and they loved the place as well!!!

Stayed in March 2024

Needs updating and some good old tlc

Location and staff

Stayed in March 2024

a bar in the toilet area would have helped when getting up from toilet...I was in a walking boot and it was difficult standing without some support I realize this is not always the case with people, but with bad knees etc. I can see a problem with getting up from toilet... since they are lower than most toilets now days.

lovely grounds, rooms very nice, breakfast was very good.... quiet in the room we did not eat dinner there, the bar was a pleasant area

Stayed in March 2024

Valet was very friendly and rides to various shopping/restaurants were easily accessed.

Stayed in March 2024

The beds were way too high. The graphics on the walls were a little too much.

Grounds are lovely. Food at restaurant was good.

Stayed in March 2024

The beds were too high. We both had difficulty getting up on them. The illustrations on the walls were a little too much.

The grounds are lovely.

Stayed in March 2024

The hot tub wasn’t working properly

Walking distance to most of our favorite restaurants in Taos.

Stayed in February 2024

Room was a litte worn (tiles scuffed, walls dirty, light fixtures dusty, etc) and the bathroom sink splashed water everywhere when used. We did not get any robes provided in our room which made it tricky to get to the pool comfortably. Parking lot is terribly configured but there seemed to be enough parking for guests. Overall, it was a little pricey for what it is (over $700 for three nights) but pretty comfortable.

Comfy beds and pillows and the fireplace in the room was really nice. Food was pretty good, especially the cornbread, but no room service, we had to go pick up any orders ourselves. Housekeeping staff was quick and did a great job daily. Hot tub was nice but too small (there were probably 10-12 people trying to use it). Free yoga class was really good! Location is convenient and close to downtown. In general, the facilities are nice and the staff were friendly.

Stayed in February 2024

Your prices are way too high

Nice stay. Good Food

Stayed in January 2024

It was sad to see that the beautiful El Monte has become so run down. A lot of deferred maintenance.

Great location, easy access. We didn't have time to enjoy all of the amenities but plan an other trip in the near future

Stayed in January 2024

probably I would suggest that they improve the menu diversity at the restaurant.

the Hotel location was good. in addition the room was great, clean and the hotel stuff was very professional.

Stayed in December 2023

very good breakfast area with natural lighting, indoor gardening. good view from the hotel and large room with good bath tub.

Stayed in January 2024

It was a little far out of town but a nice walk and the hotel provided a shuttle service.

Lovely large rooms that were well appointed. The room had a terrific view.

Stayed in December 2023

Pool not open, still charged 35 resort fee for what?

Very peaceful and quiet

Stayed in November 2023

1. Housekeeping did not appear following the first night and when I called at 3:30 pm I was told they were still working. Housekeeping did not come and we found a supervisor at 4:10 pm to request that trash be removed. This was a poor response by management and failure to follow up. 2. We were on the ground floor and the only curtains offered for privacy were blackout. A walkway was next to the glass door so the curtain had to be pulled for privacy, leaving the room too dark.

The setting was lovely - beautiful gardens, pool and public spaces for guests. It was close enough to the center of town to walk.

Stayed in October 2023

The grounds need more upkeep

Quite & location

Stayed in September 2023

Rooms are dark - western Gothic. The mountain room we were initially given was in obvious disrepair. Torn curtains (holes) that don’t close, missing picture over the fireplace - hook and shadow of the picture still evident. Clearly sends a message that there is an element of leadership and caring that is missing from management. Spent the initial two hours of our stay moving around rooms till we were finally installed in a lovely room. The place was far from full so these shenanigans were wholly unnecessary and diminished our stay

Beautiful grounds around the main area, pond, tree-lined. Very peaceful and serene. Yoga with Alana was awesome. She is the kindest, sweetest person! The valet team were all amazing and helpful!

Stayed in August 2023

It’s also quite large and quite. Great to walk around an be outdoors.

The property is beautiful and relaxing!

Stayed in July 2023

Saw allot of spiders, not kept up in the patios. Didn’t like that I mentioned to the front desk to remove a crib out of the room and they completely forgot. The room was a little dark needed extra lighting. Did find a spider in the restroom.

Resort feel to it and quiet

Stayed in July 2023

Room service plates and trays left in the hall too long. Yucky

Most excellent breakfasts!!! Our dinner was also good quality and tastie. I thought the staff was the best. Genuine and friendly. The grounds were lovely. The light fixtures and decor were gorgeous.

Stayed in July 2023