There was nothing we didn’t like about the hotel except for the fact that there are a lot of homeless people begging near the hotel which we found a bit uncomfortable but unfortunately this can be seen all around the Times Square area not just this hotel.

The location was very central for midtown Manhattan, lots of places to eat nearby and a short walk away from Times Square. The room was quite small but I think this is the norm in NYC, that being said it was fine for 2 of us, there was plenty of tea/coffee provisions which was replenished each day, the bed and pillows were super clean and comfy, the bathroom was a good size with a nice walk in shower, plenty of hot water and lots of complimentary products to use. We were on the 25th floor with a view of the Empire State Building (2501) you could still hear the sirens on the street below but it didn’t keep us awake you get used to all the sirens, they’re continuous! There were 3 lifts servicing the rooms and we had no problems getting one when required. We didn’t eat at the hotel so can’t comment on the food but we did have drinks on the roof terrace which had amazing views of the city. We arrived at the hotel by taxi from JFK which said it was a flat rate of $70 but in fact cost $89 plugs a tip! We decided to get the train and air train back which cost about $12. You can get the LIRR at Penn St station (which is about a 10 minute walk from the hotel) to Jamaica and then you get the air train to JFK, it’s really quite easy and takes about 1 hour in total.

Stayed in May 2024

House keeping was insufficient. We had to ask for new towels, soap, shampoo and conditioner etc. for several times, since they were keep forgetting to put them into our room. Some days even though we reminded them to do so, staff forgot to place those things into our room anyways.

Location of the hotel was amazing! Easy access to subway and walking distance to many must-see spots.

Stayed in May 2024

Would have liked a larger room, a kettle and more tea bags

Great location, staff pleasant and helpful.

Stayed in May 2024

The room was a little small but the location and price were excellent and I gather that this is normal in Manhattan. We would certainly stay there again.

Easy walk from Penn Station for our journey to Newark airport. Staff were enthusiastic, welcoming and we really liked the warm cookies on arrival. We went out in the evening with our two teenagers- we visited Times Square the Empire State Building and other attractions all within walking distance of the hotel, We arrived back at 10.30 pm and the area around the hotel still felt very safe to us.

Stayed in April 2024

Bathtub

Clean, good location

Stayed in May 2024

couldn’t smoke on the rooftop bar

location

Stayed in May 2024

Tight small room

I like the location Near Madison, lots of food. Marlon front staff was accommodating

Stayed in May 2024

Room was small and looks dated. Only a small space to hang clothes. Should provide 2 set of metal cutlery and 2 plates and bowls

Toilet was clean and modern

Stayed in May 2024

Nothing

Close proximity to everything

Stayed in April 2024

Price

Location

Stayed in May 2024

My room was weird. You had one door for two rooms and through that door you had doors for each room which was not very convenient as every time you need to manage two doors.

Stayed in May 2024

Great location, lovely staff

Stayed in April 2024

The room was small and it was noisy but not unexpected.

Perfect location for what we needed to do. Nice staff, very clean. Very comfortable bed.

Stayed in May 2024

Rooms were very small

Walking distance from attractions

Stayed in May 2024

NO CONTINENTAL BREAKFAST

Stayed in May 2024

What an amazing location! Just a short stroll from Madison Square Garden, the Empire State Building, Times Square, and Grand Central Station. With a metro station just around the corner, exploring all of Manhattan is incredibly convenient from the hotel. And the rooftop bar is a major highlight, offering a fabulous view of the Empire State Building.

Stayed in April 2024

Rooms were very small but I’m sure most were in NYC. Although this was a great location really close to Times Square, the noise from the road/traffic went on all day and all night. Very noisy!

Staff were incredibly helpful and friendly Rooms were clean and well kept Staff allowed me to check in early with my baby

Stayed in May 2024

Room very small

Bed comfortable but very small which was fine for 1 night Staff lovely friendly & helpful

Stayed in May 2024

They had forgotten we had booked 2 rooms so they had to be on 2 different floors (4 and 5) at the front so they were very noisy and we didnt sleep well

Rooftop bar and central location

Stayed in April 2024

Location

Stayed in May 2024

Room very small

Stayed in May 2024

Small room but I guess a lot of rooms in Nee York are small

Good location

Stayed in May 2024

it was a lovely stay staff were very helpful and the location was very central

Stayed in April 2024

Room was small

I didn't have breakfast

Stayed in April 2024