999 Broadway, Saugus, MA 01906, United States
#1 of 3 hotels in Saugus
Guests' ChoiceBased on 528 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
7.9
Facilities
8.3
Staff
8.5
Value for money
8.0
Free WiFi
7.9
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End of dialog contentReviewed: 25 May 2024
Subramanian
SloveniaThe heating system becomes cool after sometime; every time we had to reset.
Good housekeeping; availability of items in the room; 24/7 coffee/tea facilities
Stayed in May 2024
Reviewed: 25 May 2024
Shawna
United StatesLocation was decent, but exiting the hotel onto the main, one-way road was challenging! Very busy highway. Due to the proximity of the highway, it was somewhat noisy on/off during the night and early morning. Bathroom lighting needs to be improved so that anyone attempting to put on makeup or do their hair for an event or wedding can actually see themselves in good lighting... and not look like a drag queen or clown upon departing!
Friendly staff. Clean, spacious room. Good breakfast.
Stayed in May 2024
Reviewed: 20 May 2024
Dorlecia
United StatesI didn't have anything to complain about
The rooms were clean the staff was nice and the breakfast was good.
Stayed in May 2024
Reviewed: 25 April 2024
Jaclyn
United StatesCentral location
Stayed in April 2024
Reviewed: 21 April 2024
Joaquin
United StatesThe fire alarm going off at 1am
Stayed in April 2024
Reviewed: 2 April 2024
Karla
United StatesNice location and surrounded by lots of restaurants
Stayed in March 2024
Reviewed: 26 December 2023
Guesly
United StatesIt s ok
More extra sheets in the room
Stayed in December 2023
Reviewed: 22 December 2023
Wan
United Statesno mineral water prepare in the room, had to buy outside.
room is clean and occupied for 4 of us, near to walmart
Stayed in November 2023
Reviewed: 3 December 2023
Adria
United StatesThe additional $50 charge at check-in that was not disclosed at time of booking on Booking.com site. Will take several days for funds to appear back on my card. I wish I'd have taken a picture of the wall peeling in one corner that was very unsightly. Plus a couple of the lights did not work. After checking in, no one was readily available at the desk and we had to continue on our way to Cambridge. Once we returned it was 2am and didn't want to wait at the desk for staff to express our concerns. No acknowledgement at 1030a when we left the property.
Stayed in December 2023
Reviewed: 2 December 2023
Timothy
United StatesThe only thing I didn't like was that the location it was in specially the barrier in the middle sucks that you had to go all the way around just to get to the other side I mean it's not your fault but that was the only thing you guys were great
Room was great very spacious breakfast was delicious staff was very nice hotel is near alot of things for fast food places even near Walmart
Stayed in November 2023
Reviewed: 17 November 2023
Kathleen
United StatesIt was very clean. The breakfast was very good. Lots of different breakfast foods to eat. The area was very clean. They cleaned it up after everyone left. The staff were also friendly. It was a pleasure to stay there.
Stayed in November 2023
Reviewed: 14 November 2023
Shannon
United StatesOne morning staff member told me to go to find the breakfast girl on my own to replace the pancake bag. Later found out it was his last day, so he just didn't care.
The location, price, size of the room and breakfast were great!
Stayed in November 2023
Reviewed: 11 November 2023
John
United StatesI asked for a late checkout and had a manager banging on out door at 1105am. Bad communication and it's a week later and I haven't received my 50 incedental fee yet
The value
Stayed in November 2023
Reviewed: 4 November 2023
Daniel
United StatesNo issues. Completely satisfied
Staff was friendly even with my late 11:30pm check in. . Breakfast was hot, I was expecting less so the surprise was quite welcome
Stayed in November 2023
Reviewed: 2 November 2023
Holly
United StatesCharged out our charges and still have the hold on my card , even though I have paid and checked out
Love the room. So clean and great staff… wonderful breakfast
Stayed in November 2023
Reviewed: 1 November 2023
Jan
United StatesOld hotel at a very high price.
Staff friendly and professional. Comfy bed. Clean.
Stayed in October 2023
Reviewed: 30 October 2023
Kurt
United StatesRoom was clean and nice. Easy to find. Breakfast was good
Location, room, breakfast, etc. was all great. The only ting was that it was quite expensive compared to other hotels in a similar "class" from what I could tell.
Stayed in October 2023
Reviewed: 29 October 2023
Iris
United KingdomNo communication between housekeeping and reception. Our room has not been cleaned for 4 days, although ask the receptionist on numerous times…
Kevin - great guy and trying to help.
Stayed in October 2023
Reviewed: 28 October 2023
Michelle
United StatesThe lack of parking.
I liked the breakfast.
Stayed in October 2023
Reviewed: 26 October 2023
Christian
United StatesFelt way over priced for the quality. Parking is a bit of a hassle if you get into the hotel later in the evening. Also wasn’t fond of the fact that even though I did the pay upon arrival option I was charged the morning I was set to check in.
Close enough to Salem but far enough away from all the traffic. Room was clean. The staff was nice.
Stayed in October 2023
Reviewed: 25 October 2023
Kristy
United StatesEntrance is confusing
Clean and comfortable beds
Stayed in October 2023
Reviewed: 24 October 2023
Scott
United StatesFor a hotel advertising being convenient to Logan airport, it is not very close or convenient to Logan airport. And, of course, all hotels in Boston are inexplicably expensive.
Comfortable stay and friendly hotel check in staff.
Stayed in October 2023
Reviewed: 22 October 2023
Bailey
CanadaBreakfast was great
Stayed in October 2023
Reviewed: 22 October 2023
Eileen
United StatesThe breakfast was very good, room was clean and comfy
Stayed in October 2023
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