La gentillesse du personnel L’emplacement à 5min à pieds de Times square

Stayed in May 2024

Great, friendly staff. Great location

Stayed in May 2024

We’ll designed, quiet rooms, excellent beds, every staff member was friendly Efficient and welcoming

Stayed in May 2024

No lobby . . .

Location was great for theatre and transportation. We loved the room and shower!!! Good restaurants nearby. We will return!!

Stayed in May 2024

For the room we stayed in, there was an odd motion activated light that is part of the under-bed luggage storage, built into the bed frame. The light came on if one of us walked by to use the restroom at night, and it was very bright. Our room was well lit during the day and had other softer, better lighting for use if we really needed to look into this cubby (which we kept empty, did not need to put a suitcase under the bed). I would recommend disabling these odd and unnecessary under-bed motion activated lights or providing a switch to keep off at night so that bright lights don’t flood the room when partners or guests are sleeping.

Room was comfortable, very quiet (stayed on a higher floor), clean, and smelled great. The bathroom was very nice, cool fixtures and tile work. We went to a great live jazz show at the middle bar/restaurant and had a good time. The overall environment and condition of the hotel is excellent. The staff were all friendly and welcoming. I’ve stayed in hotels all around the city for my work trips, and this is one of my new favorites. I would definitely stay here again if I needed to be located in this particular area again, or if I was catching a show at a theatre nearby. The location is close to times square, but felt a good, manageable distance from the most chaotic regions. Also a very easy walk up to Upper West Side and Central Park.

Stayed in May 2024

I love how it is centrally located to where I need to be. Most of all I love the staff that works there always had a smile on their face eager to help. The hotel itself is beautiful. The food is good, drinks are good. I cannot say enough about this location.

Stayed in May 2024

Everything is good.

Convenient to subway and Times Square. Friendly staff. Comfortable bed and can view many skyscrapers from the window.

Stayed in May 2024

Rooms are smaller than expected, but the hotel does quote the sizes, and NY is premium property, so what do you expect. Pay more, get a bigger room, our friends went bigger, and we possibly should have, but that was our decision at the time, we were happy in ours. Next time we will go bigger for longer stays.

Friendly staff, great location. Smaller rooms than expected, but you get what you pay for. And if you’ve ever lived and worked in central London, it’s no different. We just wanted a great location, somewhere to get a great sleep, with friendly staff and people, what more can you ask for. Great stay, thank you to all the staff that made us welcome, and we would not hesitate to recommend Civilian Hotel to friends and family, for shorter stays, or upgrade your room if you need more space, for longer stays. Had everything we needed for a short stay, 3 nights to visit US friends in NY.

Stayed in February 2024

Size of room was tiny. Shower side jamb was coming off and no shower door so water does everywhere charge extra for everything. Early check in etc

Location. Design

Stayed in May 2024

The bathroom shower some water was coming out it would need a door or something.

The bed was just next to the window, and it felt like you were surrounded by the skyscrapers and skyline.

Stayed in May 2024

The theatrical references throughout.

Beautifully decorated, but rooms are very small compared to similar rated hotels.

Stayed in April 2024

Bed little bit to small, breakfast not included

Design, proper, personnel very cool and welcome you with the smile and hotel next to Time Square and good insonorisation, very calm. Calm into a big city like NyC, that’s perfect ! Luggage room for free when you must’ve to let the room in your departure.

Stayed in May 2024

Room size was very small

Location

Stayed in May 2024

Tea and coffee miss in the bedroom and towels should be changed everyday

Perfect location, beautiful hotel and rooftop, staff very nice

Stayed in May 2024

I loved it all

The location, the staff, the vibe - everything! If you are after a boutique hotel feel but accessible to everything then this is your place

Stayed in May 2024

Having to pay extra for maid service. Having to download an app to order any extra services. Coffee not being ready until 7AM. Our early departure for the airport required coffee at 6:30. A self service breakfast for $30 a head wasn’t worth it. The choices and selection were worth less than $30. A small ledge accessible by the person sleeping in the side of the bed against the wall would have been appreciated

The style of the decor. The location near our activities. The illuminated cubby beneath the bed provided extra room in this tiny room (we did pick the smallest, cheapest room). The small square footage was made doable by smart design choices: good mini reading lights, a tray next to the bed with outlets, the upholstered built in chair that doubled as a luggage rack. Very friendly helpful staff (extra bonus: rocket the dog!) Really comfortable bed and pillows. Room darkening shade, operated automatically.

Stayed in May 2024

The location is great if you have things to do in midtown. You can walk everywhere. The staff were very friendly and helpful. The breakfast was great - fresh, tasty and lots of options.

Stayed in May 2024

Fewer amenities (no coffee in room) than expected, and the shower design had water splashing all over the bathroom floor, so multiple towels were necessary.

The location was fantastic, right in the theater district and close to Times Square. The room was small and cozy with a great view! The Starchild atop the property has a great view as well!

Stayed in May 2024

Tea and coffee in the bedroom would have been much appreciated.

The design and the view was incredible. Clean and functional.

Stayed in May 2024

Fantastic location, cozy -and quiet- rooms with beautiful views.

Stayed in May 2024

Lack of wardrobe space, no tea/coffee facilities

Location and staff great

Stayed in May 2024

Small rooms

Cozy, stylish hotel two blocks away from Times Square. Comfortable beds, not noisy at all.

Stayed in April 2024

Everything was great but maybe an extra towel would have been nice. But not a big deal.

The location was great. 5 minutes from Time Square. Lots of bars & restaurants right outside the hotel. Amazing views as well were on the 22nd floor. It was a small room but we knew that & to be honest it’s all we needed.

Stayed in April 2024

Nil

Location and great staff

Stayed in May 2024