28 West 53rd Street, New York, NY 10019, United States
#24 of 418 hotels in New York
Guests' ChoiceBased on 210 hotel reviews
8.9Cleanliness
9.3
Comfort
9.4
Location
9.5
Facilities
9.2
Staff
9.0
Value for money
7.9
Free WiFi
9.3
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End of dialog contentReviewed: 24 May 2024
Cyril
FrancePersonnel
Decorations
Stayed in May 2024
Reviewed: 20 May 2024
Mohamed
QatarThe price is too high
The place is excellent
Stayed in May 2024
Reviewed: 23 April 2024
Joanna
United Arab EmiratesImpeccable service. The beds exceptionally comfortable and the attention to detail with the washroom amenities, turn down gifts, shoe cleaning service etc etc. The bar is a must-go-to. Location fabulous. Coming from Dubai the standard of hotels are very high, but the Baccarat certainly is world-class
Stayed in April 2024
Reviewed: 16 April 2024
Doreen
United StatesIt’s perfect nothing to dislike
Beautiful design, friendly staff and great location.
Stayed in April 2024
Reviewed: 6 April 2024
Rawda
United Arab EmiratesThe staff - from the doormen to the concierge 💙💙💙 they are what makes this place so special
Stayed in March 2024
Reviewed: 5 April 2024
Anna
IndonesiaThe greeting from staff in the cafe located in the second floor was below expectation. She was not friendly when explaining that the guest must spend minimum USD75 for dining there...(because at that time I just wanted to sit inside and ordered coffee+croissant while waiting for my driver to pick me up....and it was raining heavily outside), but after she was aware that I was staying 2 nites there in suite room, then she allows me to wait in the cafe. However, still...she did not allow me yo choose the nice sitting area near glass window because she said it has been reserved. However, until I left the Cafe, nobody was sitting there. This incident was happened on 28 March 2024, around 12-1pm NY time.
Friendly and professional staff in reception Friendly housekeeping staffs Friendly and quick service from the staffs for in-room breakfast
Stayed in March 2024
Reviewed: 3 April 2024
Ekaterina
GermanyVery pricey breakfast
Exceptional location! Great service! Gorgeous interior one of the most beautiful hotels! Very friendly staff!
Stayed in April 2024
Reviewed: 5 March 2024
Niamh
IrelandNothing. It’s perfect
This is an exceptional hotel. The interior design is very beautiful and the service is flawless. We had the best experience of any hotel I have travelled too.
Stayed in March 2024
Reviewed: 2 March 2024
Iris
United StatesNothing I disliked
Elegant quality
Stayed in February 2024
Reviewed: 20 January 2024
Colin
IrelandHotel bar is gorgeous, beds in rooms are so comfortable
Stayed in December 2023
Reviewed: 8 January 2024
Suad
QatarNone
The location and basically everything
Stayed in December 2023
Reviewed: 22 November 2023
Ben
United StatesNon
The service and help by the person who checked me in both were amazing and upgraded me great service that’s what’s makes the difference thank you
Stayed in November 2023
Reviewed: 14 November 2023
John
United StatesExemplary facilities and staff
Stayed in November 2023
Reviewed: 30 October 2023
Flavia
United StatesCould be better check in and amenities , welcome drink ...... We took the worst view
We like the location , decor and atmosphere .
Stayed in October 2023
Reviewed: 12 October 2023
Dominique
United StatesA better hairdryer, more water and ice and a bathtub.
Just about everything !
Stayed in October 2023
Reviewed: 9 October 2023
Big
United StatesAmazing
Stayed in October 2023
Reviewed: 7 September 2023
Nataliya
UkraineGreat hotel with good service except the bartender in the bar. He was very rude, ignore me and didn’t answer my questions without any reason. It was very bad bar experience.
Stayed in September 2023
Reviewed: 26 August 2023
Shadin
Saudi ArabiaLocation Quit Service
Modern nice and clean High standards Crystal glasses 🥰
Stayed in August 2023
Reviewed: 25 August 2023
Marsha
Turks & Caicos IslandsEverything was splendid
Location
Stayed in May 2023
Reviewed: 22 August 2023
Ova
CanadaThe staff at the cafe/breakfast is NOT friendly. after multiple visits to this hotel, even when not staying at this hotel, we often come for breakfast or snacks, I can honestly say that the staff that run this cafe (same faces every time) are so unpleasant! Hire new staff or retrain them! They are not a good image for the baccarat dining experience.
Nice luxury hotel, comfortable beds, clean rooms and good location if you’re looking to stay uptown. Beautiful pool in basement.
Stayed in June 2023
Reviewed: 14 August 2023
Jill
United StatesI arrived on foot in the rain and walked past the hotel MULTIPLE times because it is NOT well labeled from the street. I was a drowned rat by the time I noticed the black on black barely illuminated sign with doormen standing in front of it.
The rooms were lux and well appointed. The staff were attentive. Housekeeping was top notch.
Stayed in August 2023
Reviewed: 13 August 2023
Gennaro
ItalyNothing
Everything nn excellent
Stayed in August 2023
Reviewed: 8 August 2023
Mariia
RussiaRestaurant service. I had to wait until someone serve us for 20 minutes, finally had to call for the waiter and ask a menu. Also I was charged twice for one drink.
Location. Excellent design. Very comfortable bed and pillows.
Stayed in August 2023
Reviewed: 8 August 2023
Arianabari
United StatesIt was great
Stayed in July 2023
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