Nothing. We were super happy

Nice hotel, lovely rooms with private pool and beach access and very good location. Everything is close by: 7-eleven, scooter rental, ferry port

Stayed in April 2024

Nothing that I can think of

Everything excellent. I can only recommended it

Stayed in April 2024

Even though there was a rule, smoking&weed prohibited in the hotel, there were groups of guests who smoked weed in the hotel (right above our room and we couldn't sit at the balcony to enjoy the view. However, we knew that this is not the hotel's fault, but still want them to realise about this situation and find the best way to handle with it in the future with other guests.

Cleanliness is superb and the staff was really helpful and kind, greeting us with warm welcome.

Stayed in May 2024

Could have done with louder music by the pool, as you could only hear the booming of the beach club next door. I would be careful about the tour attractions that you book. We wanted to do the pig island tour but it was absolutely terrible. We got left on the island for three hours, with awful food and nothing to do after you’ve seen the pigs. You could do this tour in an hour, so I’d recommend to hire a private long boat.

The property was beautiful and contemporary. The breakfast had a great selection, and the hotel was very clean from the moment you stepped in. The staff were always lovely and very helpful. We booked a tour through the hotel, which turned out to be a disaster, but we complained to reception and didn’t have to pay which was a nice gesture. The rooms were lovely and clean, and the app they use for hotel facilities is great. The location is fantastic. 10 minutes from the airport so it’s a cheaper transfer. There is a 7/11 opposite, which if you haven’t been to Thailand, is the best thing since sliced bread. You have an array of different restaurants to chose from, not as lively as the ones in fisherman’s village, but still great food. ‘The Beer Hun’ opposite the hotel is great for cocktails (100ThB) and they do towers of beer that sit on your table for easy pouring. Overall would highly recommend this hotel. Thanks

Stayed in May 2024

The outdoor area in the pool villa has no shade at all and would be nice to have an umbrella out there as the weather was scorching

We love this hotel and have stayed here previously. This time we got the pool villa, its very very well decorated and beautiful but the room is a little smaller than it looks in pictures. We still really enjoyed our stay, breakfast was great and staff were friendly. Beautiful main pool and views.

Stayed in April 2024

Nothing was disliked! We enjoyed everything.

A superb hotel situated in a prime location, complemented by a highly convenient room service app. The pool and dining facilities are exceptional, and the addition of a yoga class on Friday afternoons at sunset adds a touch of magic to the experience. The food is excellent, enhancing the overall stay. Perfectly situated in front of a 7/11 and within reach of decent restaurants and bars, yet maintaining a serene and intimate atmosphere. We are planning to return.

Stayed in April 2024

Extra bedding was on the lounge and very uncomfortable but we made do.

Great location , clean

Stayed in May 2024

The breakfast could be a bit better… but still good.

It was a great hotel, very new and clean. The room was large and modern and the bed was super comfortable, oh and the shower is huge and very luxurious. We stayed there for one night with our 10 months old baby as we were between landing at Samui airport to taking the ferry to oh Pha-ngan. The staff were so helpful and kind to us and to our baby. It is super close to the Bangkok pier (which is why we chose this hotel) and to other restaurants and bars. We would totally recommend it!

Stayed in May 2024

The breakfast was great and the location was nice.

Stayed in April 2024

Beautiful stay - rooms are very clean and the beds are comfy. Lovely pool and restaurant/bar area. The location is excellent, short drive to fisherman’s village. Staff are very friendly. I would definitely recommend.

Stayed in March 2024

Amazing hotel, very clean. We’ve arrived to the hotel, Aum gave us a warm welcome, she taking care about everything we need. Highly recommended!

Stayed in April 2024

The rooms are a bit noisy, you can hear what is happening in the rooms next or above you. We had calm neighbours so not a big problem. The inside breakfast is rather small and not a lot of shadow on the outside terrace.

The hotel is not so big, resulting in a relaxed stay. All the staff is super friendly. The rooms are large and clean. Breakfast offers enough options. The location is excellent, only a short taxi drive to Fisherman's village. The pier to start a tour to Ang Thong Marine park is also very close.

Stayed in April 2024

Food and drinks have been a bit expensive but it is a 5 star hotel so this would be expected. The food we have eaten once (penne) have been good also on a good looking plate but the portion was extremely small (I have been hungrier after eating then before)

Super friendly staff, the rooms have always been very clean, Air conditioning worked perfectly well, ordering water and everything you need via the app was convenient, you could also get an ironing station. Really good and long breakfast.

Stayed in April 2024

Nothing to do with Hotel but new hotel next door appears to have loud music throughout day a feature. Not what we wanted from this quieter coast. Accept its not Hotel problem but other guests have highlighted so would hope new hotel can be better neighbours for benefit of all

Great staff, Good location and breakfast

Stayed in March 2024

It was still good but breakfast was poorest of the 5 hotels we used on our trip.

Superb room and facilities.

Stayed in April 2024

The area has a little problem with mosquitoes. I understand, it is a tropical island, there is bound to be insects. However, when we checked-in, there were quite a few in our room. The gym area also had mosquitoes - if the staff takes care of this, this hotel would get even better. The room we got looked in to the neighbor's house. Pro-Tip : make sure you book a room in the block which directly overlooks the sea/swimming pool area.

We really enjoyed our stay at U Samui. At this price point, this is one of the better Hotels in Ko Samui. The beachfront sitting area was brilliant - we were there every evening. It was really cool seeing airplanes land at the nearby airport. The hotel has almost all the facilities one can think of (gym, swimming pool, concierge, restaurant etc).- really good!

Stayed in March 2024

Beach (not suitable for swimming)

Excellent and very friendly staff, flexibility to accommodate for all wishes (breakfast, check out etc), lovely pool. Good restaurant and great cocktails. Great views from room. Very nice hotel!

Stayed in April 2024

The beach water was dirty too many boats and close to wharves

The pool views in particular the sunsets and our room

Stayed in April 2024

The property was spotlessly clean, spacious

Stayed in April 2024

Sea was disappointing, water not clear and no swimming (jellyfish)

Pool great and bar area - beach also good.

Stayed in April 2024

Tried a few dishes at the local restaurant, some good, some not as great as the thai food you can find outside. The beach/sea is OK, but after a visit to Ko Tao wasn't very appealing.

Good size rooms, very clean, comfortable bed, well funcitoning air con - overall had good sleep/rest here. Beautiful swimming pool and excellent services by the hotel staff.

Stayed in March 2024

Nothing.

Ocean front, pool, bar, service.

Stayed in March 2024

Hard to find a fault with this property. We would stay here again and would not hesitate to recommend it.

The staff was very friendly and the food was outstanding. The room was clean and well kept. The pool was heaven, clean and the perfect temperature. The views were spectacular.

Stayed in March 2024

Cleaning should be improved, towels changed daily and furniture with massive damages should be fixed (Tv cabinet).

We loved this hotel! Hotel is in a very good location, near main pier, a lot of local food places, only ~7min from the airport. Staff is excelent and helpful! Views from the window are spectacular. Both room and bathroom is very spacious. Pool area is not big, but very cosy, clean, stylish and beautiful. Breakfast was delicious, not too many variants, but definitely enough.

Stayed in March 2024