The service at the hotel does not correspond to either 5 stars or the name Marriott. It seems that every request, every order causes horror among the staff. It seems that there are instructions for guests in the rooms, they even seem to contain information, but the QR code for the menu in the room service had to be taken in the restaurant, and the number to order was pressed at random, since many hotels use 0. This is more like a newly opened hotel, team absolutely not worked. I would really like to see the old Rayong Marriott with the high hospitality service that the entire coast knew.

A wonderful hotel located on a beautiful beach. The rooms are large, but the hotel feels like it lacks maintenance

Stayed in January 2024

Your ads is offer room mountain view with 2 beds , but reality is only 1 bed. You should change your offer to prevent people reserved this type by different from what you offer . If totally different of when we check-in and what Rayong Marriott's staff say. Solution of hotel supervisor in charge at that time not well perform to us. Even don't know what in Booking advertise to customer (us) and just insist that this type of room is only 1 bed provide, it not ok. So please improve this matter, it not our responsible of what you offer in website, Rayong Marriott & Booking propose wrong advertise to customer and should be improve. at that time we receive late mitigation service.

beach and swimming pool at Hotel is good

Stayed in December 2023

The room was fantastic very good view

It was all excellent

Stayed in December 2023

we have stayed at this resort many times but hadnt been back for quite sometime due to covid. it was lovely to feel it was the same if not better than before. v homely. v comfortable. extremely friendly. great food. would live there for a year if i could

Stayed in November 2023

Breakfast buffet was not as i expected. A lot of food to choose but taste was not ok. Even basic like fried bacon, instead if crispy but sticky.

Room is big and spacious. Nice big swimming pools by the beach.

Stayed in October 2023

Location is so far from major cities

Staff attitude is wonderful

Stayed in August 2023

Toilet facilities are quite old. Need to be fixed for example door lock, etc.

The room size is quite big.

Stayed in July 2023

Most of all I liked the staff. The kind staff, especially in the restaurant, makes your day. Everything is nice and clean, the bed is comfortable, the pool and sea are amazing, best sea view I have ever seen. The food is extremely good and I also liked the facilities for kids. The room is a bit old but clean. I recommend this resort if you plan to visit Rayong.

Stayed in June 2023

Cockroach

1st room filled with small cockroaches (~20) 2nd room again spotted cockroaches.

Stayed in June 2023

I paid a high premium for the view I saw on the website however unlike what the photo showed, the are several buildings between the hotel and the beach that blocked the view. The aircon in the fish bar restaurant was filthy dirty, I think it had not been cleaned for years.the “cocktails” at the pool bar was nearly absent of any alcohol. What was there was watered down so the drinks taste like water. A &10 dollar glass of water. The aircon in the room was so load I could not sleep at all.

The food was good, staff was polite,

Stayed in May 2023

wifi not good. amenities poor quality. stale bread for sandwich ordered

Stayed in May 2023

There was an Indian wedding on during our stay, they were unable to avoid our entire experience being interrupted constantly, I spoke to concierge three times during a two night stay. The first time, some wedding party woman interrupted my check in to ask questions about the bathrooms. The second time, I had to write my questions down on a piece of paper for the loud drumming. The third time was to ask what time the lawn party would finish. (10:30pm on the dot, but it was very loud from around 6 pm. They only have one restaurant open untill Thursday, it’s a boring three days for lunch dinner and breakfast. Poolside service is snail like, like at least an hour and it may take an hour to find someone to take your order. The slowness could have been due to the wedding… I’ll never know, cause I won’t be back.

Rooms were fine, if a little small but the view made up for it

Stayed in May 2023

Dirty pool, found cockroach in the room

Stayed in April 2023

The check-in staff gave me the wrong information about the room and was not meet the detail that I was confirmed.

Breakfast is OK. The Rooms need more staff to take care of them. The pool is quite old.

Stayed in December 2022

Not told only partially reopened since covid and looking tierd and under maintained. Completely understaffed for dinner,no bar of any sort, beach restaurant closed.Have stayed many times before and charging full prices with this drop in standard and lack of staff in many areas is not at all good.

Room clean and comfortable.Staff friendly And very helpful.Location fine.

Stayed in December 2022

The food was not great (chicken and vegetables were defrosted at the last minute) and over priced, there weren't that many healthy food options for toddlers. We staid over the week and most bars and restaurants in the hotel were shut leaving us with very little choices. Even though many rooms seemed to be available we were placed right next to a family of older children which were very loud and woke our baby up a few times. The maid also woke our baby up from her nap on our second day (the 'make up the room' light wasn't on). Regarding the room itself, The pillows were uncomfortable, the bath plug was broken so we couldn't us the bath on our first day (it was a key fixture for us) and the Air Con unit was broken (we could't regulate the temperature) so we had to sleep without the Aircon which luckily was fine at that time of the year.The place was generally ran down (e.g. aquarium was dirty, lagoon pool was murky) so even though the setting remains pleasant it was not managed to the standards we were expecting.

Located on the beach and nice playing areas for our toddler. We had a nice panoramic view on the ocean. Staff is friendly.

Stayed in October 2022

the room was very very outdated. I’m sorry to say but this had to be the worst Marriott I’ve ever stayed at. I expect a lot more from Marriott. The amenities provided in the room were 2 cans of Pringle’s, soup and few sodas and beers lol. No menu was provided for room service either.

not very much

Stayed in October 2022

Everything send hard todo, nothing was straightforward. not very organised .

the rooms were good .

Stayed in October 2022

Incomplete room preparation

Inaccurate and unclear price from booking and upfront at the hotel

Stayed in October 2022

one of the guest service staff… She did the check in for us but didn’t explain about the charges thoroughly, and it obviously was her false but she kept on blaming it on the company policies…

The location and restaurant

Stayed in June 2022

Breakfast is bad and over crowded, cafe is understaffed too.

facilities

Stayed in March 2022

No checking of the room before delivering to the customer. There were problem with the air condition. It was not cold. It was very warm. Furthermore, the drain in the bathroom did not work well so it was flooded when we took shower.

Stayed in January 2022

Not a thing

The Marriott was absolutely awesome we loved all of it.

Stayed in January 2022

service

location

Stayed in December 2021

overall the service is much less than before covid, the whole stuff is new and also much less than before. the stuff are not that friendly anymore. no welcome drinks anymore only one restaurant is open and the food was a joke really bad for that highprice i mean i can expect a warm food right? when the food was arriving it was cold and not tasty at all. another thing the plates in the breakfast room was dirty not that clean at all and again much less service than before corona.

the beach, facility

Stayed in December 2021