Rua do Carmo, 90, Santa Maria Maior, 1200-093 Lisbon, Portugal
#26 of 396 hotels in Lisbon
Guests' ChoiceBased on 222 hotel reviews
9.2Cleanliness
9.6
Comfort
9.7
Location
9.8
Facilities
9.3
Staff
9.6
Value for money
8.9
Free WiFi
9.1
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End of dialog contentReviewed: 27 May 2024
Elizabeth
United StatesThe elevator was a little rickety, but that’s to be expected.
Very comfortable and a great location!
Stayed in May 2024
Reviewed: 27 May 2024
Beverly
AustraliaNothing
Exactly like the pictures. Perfect location and very comfortable.
Stayed in May 2024
Reviewed: 25 May 2024
Jelena
AustriaElevator is too slow and didn’t go to the fifth floor
Very nice, clean and spacious
Stayed in May 2024
Reviewed: 18 May 2024
Doreen
CanadaAdd bathrobes please
Very comfortable layout and good location.
Stayed in May 2024
Reviewed: 17 May 2024
M
NetherlandsIt does have the inconvenience that the reception is located at another hotel/street. This said the receptionist walked me to the hotel and helped carrying the bag. The hotel is on the start of a pedestrian steep street.
The staff was very friendly. Situated in downtown, nearby the famous elevator of Lisbon. Plenty of choice for boutique restaurants nearby, shops and sightseeing. You can get local breakfast nearby. Public transportation, taxi or uber available. Modern room and quiet. A short walk from the riverfront.
Stayed in April 2024
Reviewed: 13 May 2024
Aileen
AustraliaThe office being located at a separate area from the apartment themselves
The location was so handy to all the sights and shopping youll need to do in Lisbon
Stayed in May 2024
Reviewed: 12 May 2024
Sue
New ZealandThe coffee table tops, when looked at a low angle had lots of water ring marks. Need a thorough cleaning to be spotless.
Stayed in May 2024
Reviewed: 1 May 2024
Karen
United KingdomTheir own lift/ platform is v slow but we still appreciated it for being able to take suitcases up/ down stairs.
Fantastic location, so central and almost next door to the Elevador de Santa Justa.
Stayed in April 2024
Reviewed: 27 April 2024
Dan
United StatesSlow elevator Message for checkin location would have been appreciated sooner
Great staff at breakfast - very attentive and helpful
Stayed in April 2024
Reviewed: 27 April 2024
Carmen
United StatesNothing
Very modern comfortable apartment. Rain shower head gave plenty of hot water and the windows with internal shutters made the stay very quiet despite being in the heart of Lisbon activities.
Stayed in April 2024
Reviewed: 23 April 2024
Daniela
PortugalNothing
Very good location, lovely flat
Stayed in April 2024
Reviewed: 16 April 2024
Connie
United StatesNice roomy and clean accommodation right in the heart of Baixa. Great location with easy access to restaurants, shopping, public transportation and historical sights. The area can get crowded so it may not be good for those who are looking for a hotel on a quiet street. Check in and checkout process was easy and the staff was very nice. Best way to see the city is walking so bring comfortable shoes.
Stayed in April 2024
Reviewed: 10 April 2024
Melville-brown
United KingdomVery small improvements of a couple of dishwasher tablets would be useful for the dishwasher and the towels could do with an upgrade
Great location Very clean Well styled functional interiors High ceilings Very friendly and helpful staff
Stayed in April 2024
Reviewed: 8 April 2024
Madhan
United Arab EmiratesIt's not connected to the hotel. About 2 minutes of walk on cobbled stoned walkway with luggages.
The location was excellent. In the heart of Lisbon. Easy to walk and explore the city. Both the rooms have a queen-sized bed. The hall has a queen-size sofa bed. The staff was very good. Friendly and approachable. Would stay here again.
Stayed in April 2024
Reviewed: 3 April 2024
Fiona
IrelandLovely clean apartment. Friendly and helpful staff
Stayed in April 2024
Reviewed: 31 March 2024
Oleg
GermanyThe problems with doors and keys
Stayed in March 2024
Reviewed: 25 March 2024
Diane
United StatesApartments cannot be accessed from hotel. It's necessary to exit apartments, walk downhill or uphill, around the corner to get to hotel, where breakfast is. Too difficult for older person with mobility issues.
Wonderful, kind and helpful staff, especially Luis and Diana. Apartment very clean. Breakfast good and plentiful. Terrific location in Rossio.
Stayed in March 2024
Reviewed: 21 March 2024
Doron
IsraelThe towels
The space
Stayed in March 2024
Reviewed: 29 February 2024
Jonae
United StatesEverything was great, no complaints at all.
The room was amazing and the staff was wonderful! We had a passport stolen when walking around town and the hotel staff was so helpful and kind, I was very impressed. The location and restaurants nearby were fantastic and we loved our visit there.
Stayed in February 2024
Reviewed: 27 February 2024
Steven
GermanyApartment was well appointed. Location was excellent. Staff were friendly and helpful.
Stayed in February 2024
Reviewed: 22 February 2024
Andreea
ItalyNothing.
A perfect stay in every regard!
Stayed in February 2024
Reviewed: 20 February 2024
Kathryn
United StatesElevator wasn’t working
Location was amazing; size of apartment was better than expected
Stayed in February 2024
Reviewed: 15 January 2024
Irina
LatviaElevator got broken every day, but you get used to stairs as you’re in Lisbon. Also hotel staff kindly helped with the luggage
Location, great view to the castle, elevator da Santa Justa, a lot of space and well equipped kitchen. Special thanks to the reception staff and their assistance.
Stayed in December 2023
Reviewed: 5 January 2024
Raquel
AustraliaEverything! This place was absolutely stunning. From decor to hygiene, it was just beautiful. Both reception staff and housekeeping were super friendly and went above and beyond. We ended up extending an extra night. I loved it so much. Waking up in the heart of Lisbon is just so special. They really thought of everything with this place. Can't wait to stay there again.
Stayed in December 2023
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