Rua do Pau de Bandeira, 4, Estrela, 1249-021 Lisbon, Portugal
#15 of 397 hotels in Lisbon
Guests' ChoiceBased on 210 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
8.9
Facilities
9.4
Staff
9.8
Value for money
8.7
Free WiFi
9.1
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End of dialog contentReviewed: 27 May 2024
Malcolm
PortugalWonderful heritage building ; very clean facilities ; exceptional attentive staff - nothing easy too much trouble .
Stayed in May 2024
Reviewed: 21 May 2024
Mark
IrelandThe Pool was amazing, the room large and very comfortable. The hotel was over all was very comfortable and the staff amazing from when we arrived to when we left. Would highly recommend this hotel.
Stayed in May 2024
Reviewed: 14 May 2024
Alican
CyprusDon’t expect modern things
I literally felt like a prince in a palace
Stayed in May 2024
Reviewed: 11 May 2024
Patricia
United StatesNothing
The service was impecable. They went far beyond our expectations.
Stayed in May 2024
Reviewed: 8 May 2024
Joan
United KingdomNothing!
We loved this beautiful hotel.All the staff were so friendly, courteous and helpful. Our room was great with a lovely marble bathroom, all spotlessly clean. An amazing array at the breakfast buffet and delicious food in the bar. The outdoor swimming pool was brilliant and the grandchildren loved it. I can't stress enough how exceptional all the staff were - outstanding service!
Stayed in May 2024
Reviewed: 7 May 2024
Elvira
United KingdomEverything! Positive people and amazing hotel.
Breakfast, the location, members of staff!
Stayed in May 2024
Reviewed: 28 April 2024
Jamie
United Statesexpensive
historical, beautiful, very very helpful staff
Stayed in April 2024
Reviewed: 18 April 2024
Gaurang
United Arab EmiratesNothing really was a problem
Elegance and service
Stayed in April 2024
Reviewed: 18 March 2024
Stephen
United KingdomNothing
A beautiful hotel and grounds, friendly and helpful staff who went the extra mile to ensure our stay was perfect.
Stayed in March 2024
Reviewed: 17 March 2024
Todor
CanadaNothing comes to mind. Although it did rain for several days during our stay, even the weather was not something anybody could complain about.
Everything went well. The hotel, accommodation and the staff were superb. I travel a few times a year and usually stay at the best 5 stars hotels. The stay at this one greatly exceeded my expectation. This was our first trip to Lisbon, Portugal and I have to say that my wife and I had a great stay. We do plan to visit Portugal again and do plan to stay at Lapa Palace hotel again.
Stayed in March 2024
Reviewed: 18 November 2023
Creamy
BulgariaI liked the staff, very welcoming, explaining everything you need to know. Breakfast had it all and the quality of products was very good.
Stayed in November 2023
Reviewed: 10 November 2023
Stuart
United StatesNothing
Service facility
Stayed in November 2023
Reviewed: 7 November 2023
Charlotte
United StatesWhen you renovate someday you should remove carpet.
Loved the pool and saunas.
Stayed in November 2023
Reviewed: 6 November 2023
Thomas
IrelandLuxurious room overlooking the pool, fabulous breakfast and very attentive staff. Loved our stay.
Stayed in October 2023
Reviewed: 3 November 2023
Tania
United StatesThe level of the service. The staff was amazing.
Stayed in October 2023
Reviewed: 1 November 2023
Ruth
United StatesGorgeous palace, beautiful rooms, fabulous breakfast and cheap Uber to center of town.
Stayed in September 2023
Reviewed: 31 October 2023
Tina
United KingdomBoutique resort in central Lisbon. Fabulous welcome , comfort and service.
Stayed in August 2023
Reviewed: 14 October 2023
Heidi
United StatesThe distance to the heart of Lisbon was a bit inconvenient but the Palace is on a hill so that is why.
The rooms were well appointed and quiet. The grounds and pool were fantastic. The sericea was great and the staff were friendly and accommodating.
Stayed in September 2023
Reviewed: 4 October 2023
Dahlia
IsraelThe rooms and the grounds are beautiful and well maintained. The stuff was very friendly, helpful and efficient. We liked the location because it is in a quiet neibourhood and not in the center and allows you to relax after hectic days of touring the city.
Stayed in October 2023
Reviewed: 3 October 2023
John
United StatesBreakfast was incredible and the service throughout our stay was exceptional.
Stayed in September 2023
Reviewed: 3 October 2023
Nicholas
United KingdomThe flies in the garden
Can't wait to return so regsl
Stayed in September 2023
Reviewed: 2 October 2023
Philia
SpainFood
Love it
Stayed in September 2023
Reviewed: 29 September 2023
Simon
MauritiusNothing
Very comfortable rooms, clean, friendly staff
Stayed in September 2023
Reviewed: 26 September 2023
Stephen
United StatesLoved everything!
The hotel provided impeccable service from the moment we arrived. It was a quiet, luxurious setting. The pools were lovely. Room service was fast and fabulous. The staff was attentive and helpful. The breakfast options were good and the atmosphere was pleasant. We had connecting rooms, each with a balcony that was quiet and overlooked the pool and gardens. Carpeting was plush and the beds were comfortable. Room size was generous. There were fresh flowers in the bathrooms and L'Occitane bath products. We frequently stay at the Ritz-Carlton and the Four Seasons but this hotel provided better service and amenities than those. We highly recommend this boutique hotel.
Stayed in July 2023
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