I specifically requested a room with 2 twin beds, even wrote the hotel ahead of time to further confirm the bed type. They wrote back and confirmed. But when I arrived, they gave me a room with one bed. I was moved to another room, but had to assist the staff to physically separate the one bed into 2 beds, and re-arrange other furniture. One of the "perks" was welcome dessert and wine. Because I had to change rooms, the dessert and wine did not follow. I called the front desk, they sent a bottle of wine, but no dessert.

Staff was excellent. Room was very clean. I checked out too early for breakfast. Great location. Taxis and Ubers were always available.

Stayed in May 2024

Loved everything

Beautiful rooms and hotel! Very well maintained! Breakfast was fantastic! Staff very friendly and helpful with any questions or needs you may have. Highly recommend the property

Stayed in May 2024

Location, staff, classiness, desk allowed later check out as daughter was not feeling well. Thank you. Our suite was worth it. Lived view of river and lisbon Definitely will stay with epic sana brand again because of this hotel.

Stayed in May 2024

Booked a double room, only twins were available upon arrival but was told if I could wait 30 minutes for a room they could sort it. Which they did.

Lovely spa, nice hotel room and professional service

Stayed in April 2024

We were on 2nd floor with view over the main road which could be quite noisy.

Beautifully decorated and comfortable. Loved the pool areas (indoor and outdoor) and rooftop bar was great. Amazing views. Lovely restaurant on the ground floor.

Stayed in May 2024

The pool area was crowded and the staff seemed a bit overwhelmed up there.

The hotel is beautiful. The staff is very courteous and accommodating. The restaurants and lobby bar were excellent.

Stayed in May 2024

A little bit far from city center

The view, cleanness, comfort

Stayed in May 2024

Lifts don’t work well

Breakfast was amazing and the hotel was perfect for what we needed

Stayed in May 2024

The lifts - they were really slow, possibly there aren't enough to service everyone at busy times like breakfast. We also got stuck in a lift one night which was quite scary. The rooms were quite soundproof apart from our last night as the people next door were really loud. The curtains didn't block out a lot of light, some eye masks would have been appreciated. Rooftop pool was not heated so we didn't go in, this was a shame as that was one of the biggest draws for booking this hotel further out of town than other options for our group.

Breakfast was amazing, the bacon was crispy, omelettes good and actually the best pastel de nata in the city that we tried! Staff were super friendly, the room cleaners were really polite and conscientious. Loved the 12 o'clock checkout, it meant we could have a slow last morning which was really appreciated. The spa facilities were really nice, the treatments were too expensive for us unfortunately. The sensory shower was my highlight.

Stayed in May 2024

The location is not so central so it’s not really suitable to walk anywhere - no restaurants/cafes around etc. The outdoor pool is not heated so can’t really be used unless summer.

Beautiful hotel with all the amenities! Very comfortable and the staff was excellent - we got great recommendations from the concierge and they were extremely accommodating.

Stayed in May 2024

The restaurant was a bit pricey and the room was a bit pricey

The location was great. The staff were fantastic. They helped out so much. The rooms were fine

Stayed in May 2024

Breakfast is so well done . Spa area is just terrific Rooftop lounge is great Rooms are clean and comfy

Stayed in May 2024

Slow lifts and decor and lighting in corridors could be brighter

The gym and spa were exceptional . All staff were particularly helpful

Stayed in May 2024

Nothing

The staff, the room, the swimming pool, the restaurants.

Stayed in May 2024

Breakfast service! Step up into the shower, difficult for older people and my mum was with us.

Beautiful hotel, great rooms. The breakfast in terms of choice and food was excellent but getting tea/coffee was a nightmare. We had to chase up all our orders, service was slow and orders were not understood for the 3 mornings we had breakfast. Lots of staff at breakfast but service seemed all over the place. The hotel bar was excellent and service was fantastic. We had two lovely evenings up at the pool bar. Paulo was brilliant.

Stayed in May 2024

The service was impeccable. Received a welcome email with all information (getting there, restaurant recommendations, facilities) before my stay. Was greeted with a bottle of wine and chocolates upon arrival. Received a full 5* experience at the hotel, was pampered by staff from reception to housekeeping to breakfast. Breakfast was especially amazing. Location is great.

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

Not applicable

Everything was perfect. Very kind staff at reception. Location. Room was impeccable. Breakfast is fantastic.

Stayed in May 2024

Hotel spotlessly clean and staff friendly and helpful. Great spa and rooftop bar. Lovely breakfast and free water in the room, gym and spa. A lovely place to relax and take in the sights of Lisboa.

Stayed in May 2024

Have more vegetables and salads . more sugarless food.

overall it was a good breakfast

Stayed in May 2024

There is a bit of a odor that comes out of basin drain during the night

The receptionist at breakfast was just amazing.

Stayed in May 2024

Great staff, always supportive. Great facilities. The room was perfect.

Stayed in May 2024

Nothing

The property is absolutely beautiful and the staff amazing!

Stayed in May 2024

Lifts a bit slow

Room very comfortable. Excellent breakfast

Stayed in May 2024