The breakfast was great — far better than you would expect for an included breakfast. We also dined there, and dinner was exceptional. The staff was friendly and very attentive. Overall this hotel was our most pleasant surprise.

Stayed in April 2024

Nothing to say but Exceptional!

Food /service exceptional!! Such a unique boutique hotel!! Don’t want to leave! Will definitely be back!

Stayed in May 2024

Fantastic place. Staff was extraordinarily accommodating, particularly with our toddler in tow. Room was delightful, restaurant is outstanding, wine selection is great. Breakfast is memorable, and something we already miss.

Stayed in May 2024

Toilet was too small

Super friendly staff. Everybody was very helpful

Stayed in May 2024

Not enough drawer storage in our bedroom. The breakfast tea was disappointing (try Yorkshire Tea and you’d get 10/10), the coffees (even the cappuccino, latte, etc) weren’t great either. The light and mirror arrangement in our room was so poor that my wife had to do her makeup stood outside. The hotel is on a steep hill and there are many steps inside and out which didn’t affect us, but it could rule out anyone with mobility issues. And finally, there is a lot of road noise and traffic from the bus station opposite, which is to be expected from a town centre hotel.

The friendly team, design style, location, restaurant, rooftop bar, pool and food are all great

Stayed in May 2024

From Start to Finish we were made feel so welcome, such personal service. The breakfast was exceptional and for us to get breakfast served at anytime of the day was a lovely treat. Such a great location. We look forward to returning . Every success to you

Stayed in May 2024

Beautiful well appointed hotel in a great location. Staff were friendly and helpful.

Stayed in May 2024

All good!

This is indeed a charming hotel. Beautifully furnished common areas and bedrooms. Well-situated, a 5 min walk from the Roman Bridge. Staff are very friendly, engaging and efficient. Dinner in the restaurant was excellent. The breakfasts were up with the best we have ever had at a hotel.

Stayed in May 2024

Beautiful design, friendly and homy vibe. Excellent location. Great service

Beautiful hotel, very well designed. Very friendly and helpful team. Food was great and you must try a cocktail from the bar at the rooftop. Rooms were very clean and i loved the smell of the sheets.

Stayed in April 2024

Bathroom sink was impossible!

Great!

Stayed in April 2024

Car park was a building site

Decor was amazing

Stayed in April 2024

Our only complaint was we shut off one light and could not find the switch to get it back on! Our room was a bit tricky with stairs and the light was on the stairs so it made walking up and down the stairs tricky late at night. But we could have asked we just didn’t think about it when we left the room!

I am really not sure there is anything to not like here! The hotel is incredible- beautiful rooms, some even with private pools (which is what we had). The food was outstanding, breakfast service was wonderful (no rushing to be down in time). It was paradise.

Stayed in April 2024

We loved our stay here. The hotel is stylish and the attention to detail is second to none . The standard was high and the staff couldn’t do enough to help

Stayed in April 2024

The menu for dinner . Food was disappointing at dinner. Asked for a small plate of cheese rather than a big platter and I wasn’t allowed. Asked for something off the snack menu. Wasn’t allowed. The starters were delicious as was the lbv port I had with dessert. Mains were poor imo. Tough duck one night. Very cold out of the fridge mushrooms with steak another. We had better food in town but the surroundings were better than elsewhere. This was the only reason we didn’t give this place 10/10. We loved it overall.

Almost absolutely everything . In particular the exceptionally friendly and helpful people. The pool was just lovely to have . Rooms comfy although if I’d gone with a friend I wouldn’t have liked the lack of privacy with the shower and toilet set up. Loved the quirkiness . Great to have cake always available.

Stayed in April 2024

Absolutely nothing.

The property was indeed a Charm House. Spectacular room (Chapel, Gabriel), very large and beautifully decorated. Bathroom had great water pressure. There is a small private patio to sit outside the room. The pool and decking is spotless, with ample lounge chairs and umbrellas. Restaurant, indoors and outside dining and rooftop are all so well laid out, spacious and elegant. The food was divine, breakfast each day is so filling, with constant offers of more. Fresh fruit, yogurt, different homemade jams each day, fresh juice, cheeses galore, sliced meat, great menu!

Stayed in April 2024

Lighting in the bathroom a little too low

Everything. Right up there with the best hotels we've ever stayed in. Staff very professional and friendly.

Stayed in March 2024

Great staff, nice room, good terrace

Stayed in March 2024

Room was pretty small for the price compared to other hotels we stayed in in the region.

Staff very nice, good location

Stayed in March 2024

The hotel and our room were cold! There was a heating unit in our room, but the light was very bright and facing the bed so it was difficult to sleep. The bed was very firm and the shower water was warm, nowhere near hot.

Friendly and accommodating staff, great breakfast, pretty hotel and grounds. It’s right across the (busy) street from the bus station and very close to the main part of town.

Stayed in March 2024

The hotel is utterly delightful and decorated in the most exquisite way. Staff were outstanding and nothing too much trouble. The breakfast is delicious with home made croissants, fresh fruit and organic eggs all served to your table. Bedrooms are large and beds so comfortable.

Stayed in March 2024

Room a little cramped/low ceilinged for a mature couple! Private Pool COLD

Good breakfast. Comfy bed. Dinner good.

Stayed in March 2024

Everyone and everything was exceptional! Impeccable attention to details in terms of accommodations, breakfast and facilities, great location and even heated pool!

Stayed in March 2024

It is very Charming and Intersting place!

The people are so friendly and helpful!

Stayed in March 2024

Unique

Beautiful place

Stayed in February 2024