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Reviews of Art Legacy Hotel Baixa-Chiado 5 stars

Rua Áurea 175-181, Santa Maria Maior, 1149-021 Lisbon, Portugal

#17 of 397 hotels in Lisbon

Guests' Choice

Review score

Based on 55 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.7

  • Location

    9.9

  • Facilities

    9.4

  • Staff

    9.7

  • Value for money

    9.0

  • Free WiFi

    9.5

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Showing 1 – 25

  • Reviewed: 28 May 2024

    8.0
    Yep it’s ok
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    No gym The breakfast should be better The service should be better

    I expected more

    Stayed in May 2024

  • Reviewed: 24 May 2024

    9.0
    Great place. Would be happy to stay again.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The only downside was the rooms that face the courtyard don’t get a lot of sunlight.

    It has been freshly renovated and it looks spectacular. It is located in one of the best areas of Lisbon.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    10
    Perfect place to stay in Lisbon
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    I have no complaints

    It was beautiful and comfortable and in a perfect location. The staff were all wonderful - friendly and accommodating.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    9.0
    Had a wonderful vacation
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Staff were very courteous and helpful Breakfast was excellent Location was perfect

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    On my trip to Lisbon I am glad that I saved the best for last.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    There is nothing that I didn’t like about this gem.

    One of the most incredible hotels that I have ever stayed at. The location is fantastic with plenty of easy access to a whole world of sights, sounds and flavours. The staff are exceptional in every way that you can imagine. Breakfast is a must experience feast. Dinner at the restaurant felt like a fine dining experience. The rooms are so stylish and you will feel like are walking through a colourful dream. The head chef is supremely talented, an absolute gentleman and chatted with us as if we were his old friends coming to visit him. Their entire team will make you feel like royalty. You will leave with a heavy heart because you couldn’t stay longer but will still manage a smile because you gifted yourself this experience.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    10
    Excellent team providing superb service in a beautifully decorated hotel & perfect location
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights

    A little more space in room may be appreciated, but not a lot the duty teams can do about layout

    From arrival the hotels team were exceptional in their attention to detail from check in, introduction to hotel and location to include your room. Meals prepared in the restaurant (breakfast/dinner) were excellent prepared to your taste by the team both chefs/front of house...... The personalized walking tour provided by duty managers of the rich history of Lisbon and locations within 1km radius of hotel was outstanding as an introduction to the city and its rich history. The attention of duty teams each day in lobby, restaurant, bar, waiters & porters was superb and the unseen cleaning team in preparation of facilities ensured no details were left unchecked at any time. Many thanks to all and look forward to our return

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    Tiny rooms but beautiful, central hotel.
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    I am familiar with small European hotel rooms but this was tiny - about 12 inches of space at the end of the bed and not much more on either side.

    Beautiful hotel. Staff very friendly and clearly took pride in working there. Good coffee in the room and beautiful bathroom.

    Stayed in March 2024

  • Reviewed: 9 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Stayed in May 2024

  • Reviewed: 5 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 7 nights

    Breakfast could be more diversified.

    The location was perfect, close to the metro station. The hotel is beautiful with amazing design. Staff is service-oriented, always willing to help guests and make them feel welcome already from the arrival. Very comfortable bed and big rooms. Well-organised cleaning service.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    9.0
    Would recommend!
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    Rooms are quite small.

    Well situated, a 7 min walk from all the action. The staff was extremely helpful, went way beyond expectations and are super helpful! The hotel is exceptionally clean and beautifully designed.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    All was good no complains

    Amazing location, amazing team and facility

    Stayed in April 2024

  • Reviewed: 2 May 2024

    10
    An excellent individual hotel where we were looked after and cherished as a visitor and guest.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 4 nights

    Breakfast was a little slow. We had to wait for coffee, and our a la carte orders one day came out lukewarm - even though they were made in front of us. However did not disappoint on taste and freshness. Did find that the lack of normal tea in our room was annoying but quickly rectified.

    Firstly it was central to everything. The staff were brilliant - all were attentive and positive. They knew the local area and amenities very well. They provided their honest views when asked and we booked a Tuk-tuk tour through them to the old town.

    Stayed in May 2024

  • Reviewed: 17 April 2024

    10
    The staff could not have been nicer and more helpful. 5star service
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything !

    The property was beautiful and well appointed

    Stayed in April 2024

  • Reviewed: 6 April 2024

    10
    When I return to Lisbon - I will return to the same hotel
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with City View
    • Stayed 4 nights

    nothing

    Everything, amazing staff from the reception to the departure, the desire to help, always with a smile, the location - the best there is, an excellent breakfast, a very spacious room, clean and pleasant to stay.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    9.0
    Very smoothly
    • Business trip
    • Solo traveller
    • Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    N/a

    Quite good and good variety

    Stayed in March 2024

  • Reviewed: 27 March 2024

    9.0
    Will definitely come again!
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Would not recommend the dining but selection of spirits & wine is excellent

    Great location, decoration and comfort is exceptional and staff is helpful and kind

    Stayed in March 2024

  • Reviewed: 21 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Everything!! Perfect location. Breakfast was fantastic! Rooms are unusual as ceilings, walls, doors all painted the one colour.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    Rooms are not that big but its ok Breakfast - foods presentation etc ok but taste can be better

    Stayed in March 2024

  • Reviewed: 17 March 2024

    9.0
    Beautiful hotel, great location and wonderful staff
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Beautifully set out hotel deign - vibrant colours, warm and inviting, a delicious welcome drink and excellent customer service from all the staff.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Water in shower could have been hotter

    Decor, staff, food and drinks.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    10
    An excellent hotel with the highest quality service, highly recommended
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 3 nights

    Missing vegetables at breakfast and salads

    Excellent location, excellent service, amazing design of the entire hotel and the room. A beautiful view overlooking all the - important sites. We would especially like to mention the entire hotel staff and especially the reception staff - Joana Goldschmit and Daniela Oliveira

    Stayed in March 2024

  • Reviewed: 11 March 2024

    10
    Excellent interesting hotel in a fabulous location in the old city . Food was very good at breakfast. The staff were so
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The rails in the wardrobe were so high it was difficult to reach to hang up clothes . It was a little cramped in the room .

    Amazing decor and the staff were so helpful and attentive. Nothing was too much trouble to help You

    Stayed in March 2024

  • Reviewed: 20 February 2024

    10
    I would definitely recommend this hotel to everyone!
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    I’m not sure what else the staff could have done to make our stay better. The hotel was awesome.

    The property was awesome! Clean, in a fantastic location, totally upscale! I’m not sure what else they could have offered to make our stay better.

    Stayed in February 2024

  • Reviewed: 13 February 2024

    10
    Home away from home ❤️
    • Leisure trip
    • People with friends
    • Deluxe Double or Twin Room with City View
    • Stayed 7 nights
    • Submitted via mobile

    The lighting.. perhaps because we traveled now during winter, and because it rained every day, the lighting in the room was minimal..

    The staff. We felt at home.. seldomly have I experienced the feeling of being ‘home’ like I did at the Art Legacy.. from start to finish

    Stayed in February 2024

Showing 1 – 25

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