ul. Florianska 28 , Old Town, 31-020 Kraków, Poland
#14 of 269 hotels in Kraków
Guests' ChoiceBased on 986 hotel reviews
9.3Cleanliness
9.6
Comfort
9.6
Location
9.8
Facilities
9.4
Staff
9.4
Value for money
8.9
Free WiFi
8.7
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End of dialog contentReviewed: 22 May 2024
Nick
United KingdomThere was some confusion regarding what the light breakfast comprised. The menu should be made clearer. However, the staff were very helpful in sorting out the confusion.
Stayed in May 2024
Reviewed: 21 May 2024
Jill
United KingdomThere was a noisy karaoke bar situated on the street near our room which was near the front of the hotel and there was noise all night. The music stopped around 11.30pm but voices continued until early morning. We asked if we could move rooms as we hadn't had much sleep and they did find us another room on a higher level although still in the front of the hotel but luckily the noise was quieter. Another gripe was we had to wait ages for menus, service and our food in the Italian restaurant
The hotel is perfectly located. The room was spacious and very clean. The breakfast buffet had a good variety of delicious food and we loved the spa and were very lucky that no one else was using it at the time
Stayed in May 2024
Reviewed: 21 May 2024
Katarzyna
SwitzerlandEverything was perfect, there is nothing that I did not like really.
The hotel is amazing with a fantastic location and all the best restaurants are nearby. The Spa is very nice with the big swimming pool. The room was spacious and quiet at night. We are very impressed!
Stayed in May 2024
Reviewed: 20 May 2024
Peter
United KingdomLocation and friendliness of staff.
Stayed in April 2024
Reviewed: 19 May 2024
Sharon
IrelandEverything was beautiful staff food location
Stayed in May 2024
Reviewed: 19 May 2024
Murray
United KingdomPerhaps the same room slightly higher above the street noise
Lovely breakfast - extremely helpful staff who organised a room for our friends who had a problem elsewhere with their accommodation
Stayed in May 2024
Reviewed: 18 May 2024
Paola
MexicoPerfect location in town
Stayed in May 2024
Reviewed: 18 May 2024
Marie
United KingdomIt was so good I can’t think what they could do to make it better.
Breakfast good variety.Location brilliant.
Stayed in May 2024
Reviewed: 18 May 2024
Ronald
United StatesNothing
Staff were wonderful and helpful. Hotel room was very large and stately. Exceeded our expectations
Stayed in May 2024
Reviewed: 18 May 2024
Hanna
AustraliaNo lift to our room and parking not easly available
Perfect location
Stayed in May 2024
Reviewed: 17 May 2024
Michael
United KingdomThe gym was very small and didn't have a lot of equipment.
The staff were extremely helpful, polite and professional. The swimming pool area was very clean and beautiful.
Stayed in May 2024
Reviewed: 15 May 2024
Alan
United StatesHard to find the location
Great location. Modern facility with top notch construction. Excellent spa with pool in the basement.
Stayed in May 2024
Reviewed: 10 May 2024
Stylianos
GreeceBreakfast was extra, price per person was outrageous. Nice hotel but extremely expensive for what it offers
Excellent location, nice staff. Very large room if accommodating 2 persons but not comfortable for accommodating a family of 4 persons even if children are just some years old
Stayed in May 2024
Reviewed: 7 May 2024
Gary
United KingdomSome might find it noisy outside of hotel due to its location . Not an issue for us
Location for everything in the old town . Staff were excellent nothing too much trouble
Stayed in May 2024
Reviewed: 6 May 2024
Shaun
United KingdomThe water in the indoor pool could be warmer, took some getting used to the temperature
Spa area an terrace was lovely. Food was good and very reasonable price and lots of options. Staff very friendly a polite
Stayed in May 2024
Reviewed: 5 May 2024
Keeley
United KingdomGreat location in a beautiful city
Friendly staff great roof terrace bar rooms were lovely and clean
Stayed in April 2024
Reviewed: 30 April 2024
Nick
United KingdomFantastic location for a stay in Krakow, superb facilities.
Stayed in April 2024
Reviewed: 30 April 2024
Victoria
United KingdomNothing
The rooms were very comfortable, particularly the beds. Very good quality and well equipped.
Stayed in April 2024
Reviewed: 28 April 2024
Mike
United KingdomGreat location and amazing spa/pool area. Very helpful staff and well kept
Stayed in February 2024
Reviewed: 27 April 2024
Colleen
United StatesNothing
Close to Old Town, excellent and friendly staff, comfortable room
Stayed in April 2024
Reviewed: 24 April 2024
Christopher
United KingdomNothing
Fabulous hotel. Bang in the centre. Right on top of everything, yet quiet and truly 5 Star!!
Stayed in March 2024
Reviewed: 23 April 2024
Peter
United Kingdomvery good
Stayed in April 2024
Reviewed: 22 April 2024
Ofelia
United StatesClean room
Stayed in April 2024
Reviewed: 21 April 2024
Alexander
IsraelNo lobby, but it's ok if you just want to travel and see the city. Not strong light in bathroom - but don't worry, it's just very minor things.
Location is superb - a few minutes from most of the sites in the old town. Heated floor in the bathroom is excellent. Breakfast is one of the best I've ever had. The pool is very clean and nice.
Stayed in April 2024
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