Broken TV and some lights didn't work but was minor.

Quiet and private. Nice view if krakow

Stayed in May 2024

The only thing I’d say was that there wasn’t much room to put or hand our clothes, but it wasn’t a big deal at all. There was an option for a wardrobe to be brought to our room but it was overly nessesary.

The property is absolutely stunning and the staff are exceptional! We arrived on Monday 13th May 2024 around 12pm and the ladies that were one the front desk couldn’t be any more helpful, gave us a map of the city and pointed out the great tourists places. We left our bags to check back in at 3pm and when we arrived back our bags were in our room. Any help or assistance we needed the staff were more than happy to assist!

Stayed in May 2024

The one *minor* thing we think that could be improved on is the breakfast selection

Lovely hotel with nice unique decor. Hot tub on the roof is a lovely touch and use of the sauna a nice bonus!

Stayed in May 2024

There is nothing we didn’t like

We loved the decor of the rooms, and enjoyed having a jacuzzi on the rooftop; also free soft drinks in the mini bar in our room and complimentary Prosecco. The food in the bar was also very nice and an added bonus that is was served 24 hours

Stayed in May 2024

The noise, the hotel is situated on a corner and has a metro system that runs around the corner which is very loud, the sound insulation of the hotel is poor. Every time one went around the corner you could hear/ feel it. The hotel does supply you with foam ear plugs which does suggest they do know about the noise.

Very close to the main square, 10 minute walk. Very modern and clean inside.

Stayed in May 2024

For such a hotel there were many little things that made us sad. 1. No wardrobe or drawers in the bedroom, asked for something and gave us (luckily) a plastic-iron wardrobe from IKEA. 2. The hairdryer was awful. Stopped working after every 30 seconds (overheated) and have to wait 3 min to cool down. 3. Something wrong with the bread in breakfast. All days seamed to be a yesterday-bread (but I really believe it was not) and you had to ask if they could put it in oven to fresh-it up. 4. No hand soap in bathroom. When we asked for it, they provided us 3 tubes of shower gel claiming that "it is the same thing"

Very nice location, 24H restaurant, nice breakfast

Stayed in May 2024

Only down side was no space for clothing in the room.

The location was perfect for the city centre, could walk everywhere easily. Restaurants and bars about 10 minutes walk. The hotel's restaurant food was fabulous, breakfast had a lot of choice and the pizzas were amazing. The staff were exceptionally helpful with maps, booking excursions, directions, and our driver to Auschwitz was really helpful with information en route. Wonderful stay.. would totally recommend.

Stayed in May 2024

The room was far too hot and the air conditioning did not work adequately to cool it down

Drinks in room Staff so friendly and helpful Hot tub

Stayed in May 2024

Nothing, it was a great stay & we'd definitely stay again.

Great hotel, 15 minutes walk from both the Old Town & Jewish Quarter. Hot tub was great too! Loved the restaurant that was attached as well, the pizzas were gorgeous.

Stayed in May 2024

Nothing. Everything was great

Enjoyed the closeness to both the old city and Jewish quarters.

Stayed in May 2024

The room was excellent 3 bathrooms 2 bedrooms own balcony with hot tub. 24 hour service with food. Close to everything easy walking to lots of restaurants. Will definitely stay here again.

Stayed in May 2024

N/A

The hotel was so relaxing, welcoming and nothing was any trouble especially by the two girls I dealt with at Reception (Mariana & Beata) who arranged all our tours and transfers to and from the airport. The Jaccuzzi, Sauna and complimentary bottle of Proccesso would definitely make me recommend this hotel. The hotel is also nice placed between the Old Town and the Jewish districts i.e. 15 mins each way.

Stayed in March 2024

Nothing !!!!!

Amazing hotel, brilliant facilities great breakfast helpful staff

Stayed in April 2024

If i had to say something it would be that there are no english channels available on the TVs and we struggled to connect our phones to the TV as advertised.

Absolutely everything. Fantastic staff, great facilities, room was cleaned every day, great location & good value for money.

Stayed in April 2024

Nothing.

Everything! It’s such a good hotel. Good location, good quality rooms and staff lovely! Loved the vibe of this hotel.

Stayed in April 2024

Location and opposite train station for east transfer to Airport.Helpful staff.

Stayed in April 2024

I fell down a step and asked to use things from the first aid box - I had broken my ankle but was offered a plaster. There were also no amenities like shower cap

Very modern and chic hotel

Stayed in March 2024

Nowhere to put your cloths! A wardrobe can be provided but you have to ask for it??

The room decor was very modern. Lights, blinds and large screen TV and even the door lock were all controlled from a mobile phone supplied.

Stayed in April 2024

Using the phone they give you for all functions takes some getting used to but ultimately works ok .Default mattresses are very soft, definitely take the option to change to a harder one. Reception was a little relaxed and not quite as professional as in other hotels. Perhaps a little too chilled? I expect reception staff to have excellent local knowledge - for example they were unable to advise us on trains to the salt mines (a station is next to the hotel) and merely referred us to their own excursion. BTW - go to the salt mines under your own steam, the train takes 25 mins and costs next to nothing. So easy. Anyway, these are minor observations. It's a great hotel!

Great location central to the Old Town and Jewish Quarter. Good restaurant with a great breakfast included. Decent whisky selection at the bar which I was working my way through. Sauna and Jacuzzi were most welcome after a busy day. Enjoyed the hotels luxury transfer to the airport in one of their two Rolls Royce. Will definitely be returning.

Stayed in March 2024

This property was amazing so close to the main square just a 10 minute walk to some lovely restaurants, rooms were spotlessly clean and the beds really comfortable, the hot tub on the roof top was excellent which is included in your room price and can be used 24 hours a day, this property also has a sauna which is also included but you have to book this with reception we didn’t get time to use it. On arrival we had a lovely complimentary bottle of presecco waiting in our room and some fruit which was a really nice touch from the hotel and the minibar which came in handy filled with soft drinks, milk and water we had a lovely stay and if we ever return to krakow this will be the place we stay again.

Stayed in April 2024

Over the course of last few years I have been to this hotel on numerous of occasion and I managed to check all 3 types of rooms they over. The Classic,Delux and the Suite which are nice and modern. However, based on my stays and based on my personal experience the hotel somewhat fell a 'victim/hostage' to its success and customer demand as there are parts of the hotel that could do with an repair or upgrade. This is nothing to be ashamed with as I have seen them start to pick up on these issue and trying to fix it. Therefore I'm not sure I should even mention it in the 'What didn't you like?' section.

This is probably one of the better hotels in Krakow when it comes to location and what it has to offer to its clients and customers. The location is pretty much central with approximately 3-5 minute walk to old town square and its easily accessible by both car and public transport. The staff is always very helpful and will do their best to exceed your expectations with support and kindness.

Stayed in March 2024

That the air conditioning did not work No English channels apart from TLC Was quite a dark room Shower was really small and could not adjust shower head .. not ideal if you don’t want to wash your hair

I booked this hotel firstly for the location and then the roof top pool

Stayed in April 2024

Great location. Staff helpful and informative, room comfortable.

Stayed in April 2024

The property was amazing from start to finish I came here for 4 days with my daughter for her 21st staff were helpful and friendly the hot tub was lovely at an evening when sun was setting and amazing free Prosecco on arrival to guests breakfast had a lot of variety hot and cold made fresh to order the hot food absolutely gorgeous rooms were clean free minibar filled up each day so lovely cold drinks when bk after your day and tea and coffee machine in your rooms was amazing location was great close to everything

Stayed in April 2024