Our room was quite compact and there are little bits that could be refurbished/ made more comfortable. Not a lot of wardrobe space/ no drawers or cupboards for clothes. But no real complaints for a 3 night trip.

Very good location, clean and had all basic facilities needed. Decent for a weekend away. Glad we had air conditioning as the room got very warm.

Stayed in May 2024

We did not get any new sheets after 5 nights . We always had to ask for toiletpaper, soap and kleenex refill. The breakfast was so so and too expensive. Too much water on the bathroom floor after shower

Location. Bus outside. 1 of the Staff. She was very helpful. Comfortable bed. Silent

Stayed in May 2024

No easy access with a pram. There are no vegan options in the restaurant (maybe at breakfast?).

Staff. Cleanliness.

Stayed in May 2024

Excellent location at the old town. Great breakfast

Stayed in April 2024

The walls of the room are thin, I can hear neighbours entering at midnight. Street noise.

This hotel is clean, comfortable, and has a good shower. Location is 10/10

Stayed in May 2024

Incredibly poor isolation, I could hear every neighbour.

The apartments were very spacious and clean.

Stayed in March 2024

Poor ventilation. I could smell everything from the kitchen. :(

Location and breakfast were amazing.

Stayed in March 2024

Best location when visiting this beautiful city. There are multiple restaurants, cafes and stores around this place. The main squae is just 2 min away walking-distance. The hotel is very nice and clean

Stayed in April 2024

In room 305 there needs to be blackout blinds as the light shines in from about 5am. There also needs to be some sort of noise reducing (double glassed windows) as the noise of the traffic at night is loud. Also you cannot lock the door from the inside. The restaurant was rather busy for breakfast on our first morning (Thursday) there was no bread for toast they had ran out, and the coffee had ran out.

It’s in a perfect location for the old town

Stayed in May 2024

Limited access down one side of the bed .No powdered milk included with tea and coffee sachets

Cleanliness and location

Stayed in May 2024

My room had some sort of bug attraction. It might have been the light outside the room on the building which they tend to migrate around. I had the windows closed and they are double glazed but would return to a swarm either hanging out on the roof or on the window sill. I asked them to clean up ones that had died on window sill which they did very quickly, but they only just returned. Hotel needs to invest in some bug spray and leave this in the room for future guests.

Perfect distance from the old town/new old town, bus to palace and bus to the airport. Room was good size and shower was perfect especially for those of us who need room to wash curly hair!

Stayed in May 2024

There was a smell of cooking/food (fried stuff, garlic) coming into our room constantly. The saunas were not working when I went to the spa and there was nobody around to ask about it.

The location is great, right in the Old Town. Staff was very friendly.

Stayed in May 2024

The shower stall was higher than the bathroom floor and all the water was pouring out and filling all the floor… Everybody writes about the smell of Asian cuisine - yes, it’s true 🙌

Excellent location, quite clean and comfortable

Stayed in May 2024

Very friendly and skilled staff. Room small but clean.

Stayed in May 2024

-> The hotel has a "spa" but it does not have a warm pool as it claims, very misleading. The spa actually contains small hot tub and sauna room (3-4 people capacity). > I’ve waited 15mins for massage which got cancelled in the end, as the receptionist overbooked… (These things happen, but I was very disappointed). -> Communication was a little tough (in Polish language), but the staff tried their best and ultimately helped a lot, they were nice and respectful.

-> Amazing location in the stunning old town centre. -> Stylish and clean room, with all necessary facilities. -> Felt very safe (travelled solo).

Stayed in May 2024

Excellent location in old town

Stayed in May 2024

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Very clean and comfortable room. Staff was very nice and helped with everything I needed. It is located in the very city center close to the old town but also to many nice shops, bars and restaurants. It has a bus stop literally im front of the hotel which is very convenient. The breakfast was also very good. I recommend this hotel for a stay in Warsaw.

Stayed in April 2024

Noise of the street

Location, staff, breakfast

Stayed in May 2024

location

Stayed in May 2024

The radiator in our room dropped water and the room had a bad smell probably due to the leak or the drain in the showerroom.

This hotel was located close to the old town and not too far from the centre and sights. The breakfast was superb and of good quality. The hotel’s Asian restaurant had delicious food.

Stayed in April 2024

A great location and a lovely friendly staff. Great to be so close to the 'sights' in the Old town.

Stayed in May 2024

Great location in old town, clean room and excellent breakfast.

Stayed in April 2024

The Jess claims it has a “spa” Complete with a warm pool. In actuality, the “spa”’is a very small 3 person hot tub - - nothing you would share with strangers. The check in was rough. Communication was very tough and she very difficult to work with initially.

The family room was gorgeous and spacious.

Stayed in April 2024

We did not get slippers and bathrobe for SPA. SPA is small. Sauna is ok, but jacuzzi is for 4 people only. Cleanliness is satisfactory only.

Location of the hotel is perfect. Breakfast was nice. We parked our car at APCOA Parking Metropolitan (50zl per day at weekend).

Stayed in April 2024