Pijarska 13, Old Town, 31-015 Kraków, Poland
#21 of 270 hotels in Kraków
Guests' ChoiceBased on 735 hotel reviews
9.2Cleanliness
9.6
Comfort
9.5
Location
9.8
Facilities
9.2
Staff
9.6
Value for money
9.2
Free WiFi
9.4
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End of dialog contentReviewed: 26 May 2024
Maevcb
BelgiumPerfect
Stayed in May 2024
Reviewed: 26 May 2024
Laura
United KingdomEverything - amazing location, clean room, staff friendly, beautiful hotel!
Stayed in May 2024
Reviewed: 24 May 2024
Colleen
United StatesWhen I ordered room service they didn’t come back for the cart. I tried calling the restaurant but no one picked up.
Great location, great amenities, helpful friendly staff, great breakfast and restaurant!
Stayed in May 2024
Reviewed: 22 May 2024
Holly
United StatesThere really wasn’t anything that we didn’t like.
Great location. Cleanliness of facilities. Lovely, helpful staff.
Stayed in May 2024
Reviewed: 19 May 2024
Colette
United KingdomNothing
Fabulous spacious bedrooms
Stayed in May 2024
Reviewed: 17 May 2024
Przemysław
GuernseyNo body lotion in the bathroom 😁
Nice and friendly staff!!! Very helpful with smile on face.
Stayed in May 2024
Reviewed: 17 May 2024
Jenny
New ZealandShower over bath messy On the horse and carriage route noisy if windows left open
Stunning foyer French restaurant amazing and the scrambled eggs the best
Stayed in May 2024
Reviewed: 15 May 2024
Mathias
FranceBeautiful and confortable hotel Super central but quiet. Beautiful spa and swimming pool Good breakfast
Stayed in May 2024
Reviewed: 14 May 2024
Ac_1988
MaltaI loved it all! Would return any day!
The beautiful hotel interior and its central location. The brasserie located in the hotel is also delicious and exquisite.
Stayed in May 2024
Reviewed: 14 May 2024
Elizabeth
United KingdomWe loved the large comfortable room, the decor and the general 'feel' of the hotel. Staff were friendly and informative. The location in the centre of Krakow was perfect.
Stayed in May 2024
Reviewed: 12 May 2024
Rashid
United Arab EmiratesNothing
It was perfect room was so big and lux they served us nice cake the staff behavior amazing and helpful Location very good next to every thing car parking street also is so near and staff helped us to park it
Stayed in May 2024
Reviewed: 12 May 2024
Genine
GreeceWas not disappointed by anything
The staff went above and beyond! Exceedingly helpful with every request, courteous and thoughtful. Gave us a wonderful breakfast box when our tour was leaving very early. Breakfast was excellent. A wide range at the buffet and á la carte available in addition. Location couldn't have been better. Five minutes from the main square on foot and approx 8 minutes to the main railway station. Everything within walking distance. Stylishly elegant with a modern twist.
Stayed in May 2024
Reviewed: 11 May 2024
Sylelle
AustraliaPillow and beds a little lumpy
History and decor
Stayed in May 2024
Reviewed: 10 May 2024
David
BulgariaBeing a 5* hotel it tends to offer luxury tourist trips to the main out-of-town places of interest: Aushwitz and the Salt Mines, only at somewhat higher prices that are available elsewhere. Would have been better to have a choice of ways to visit these
Location is absolutely perfect for a tourist trip to Krakow. Everything in the Old Town is walkable, the area is quiet. The delux room was very spacious and either a little dated, or in keeping with the style of the hotel, depending on your point of view. And staff were always fantastically helpful.
Stayed in May 2024
Reviewed: 10 May 2024
Nicola
CanadaProximity to Old town , in the centre perimeter is quiet Staff friendly and attentive
Stayed in April 2024
Reviewed: 6 May 2024
Marysia
Netherlandsperfect breakfast!
Stayed in April 2024
Reviewed: 4 May 2024
John
United KingdomNo number on our door,it is room 100 ,took time to find it .
Great location,helpful and friendly staff ,great breakfast,old charm hotel.
Stayed in May 2024
Reviewed: 3 May 2024
Haazeel
United KingdomNothing
Such a lovely hotel could not fault anything , room was spacious and luxurious , dressing gowns and slippers were a lovely additional bonus
Stayed in May 2024
Reviewed: 30 April 2024
Dawn
United KingdomNothing
Just AMAZING 👏
Stayed in April 2024
Reviewed: 30 April 2024
Robert
United KingdomI can honestly say that I don't have any negatives.
Beautiful old building. On outskirts of historic centre. Directly opposite the Czartoryski museum (recommended) and very close to the Barbakan. Easy 5 minutes walk to main square whilst being clear of the stag dos.
Stayed in March 2024
Reviewed: 29 April 2024
Taylor
United KingdomThere was nothing my wife and I could fault at this hotel. It really enhanced our 3 day visit to this magnificent city.
This hotel is simply fabulous. Plenty of sophisticated charm, excellent sized rooms, polite staff and located perfectly in the old city. English was widely spoken. We arrived 2 hours before the official check-in and because our room was ready we were made welcome immediately. The exercise room was just right for a simple work-out and the generous breakfast was magnificent.
Stayed in April 2024
Reviewed: 29 April 2024
Jeanne
United StatesWarm welcome, beautiful hotel, perfect location, great breakfast buffet.
Stayed in April 2024
Reviewed: 27 April 2024
Leonardo
United StatesNothing.
I never write reviews but this hotel was like a dream. Beautiful hotel style makes you feel in a different time set, nice location, my room was huge, they even greeted me with desserts in the room. Breakfast really good with buffet and A la carte dishes. Stuff really nice and willing to help.
Stayed in April 2024
Reviewed: 26 April 2024
Georgie
NorwayNothing at all but I did think the 'buffet' breakfast area was very cramped and the selection was not great. The food ordered from the breakfast menu was excellent. The one coffee machine was a pain as there was always a queue and it took a while to get the coffee from the machine.
Location, standard, staff, were all excellent.
Stayed in April 2024
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