ul. Jagiellonska 29, 34-500 Zakopane, Poland
#23 of 76 hotels in Zakopane
Guests' ChoiceBased on 416 hotel reviews
9.0Cleanliness
9.3
Comfort
9.2
Location
9.2
Facilities
9.1
Staff
9.3
Value for money
8.6
Free WiFi
8.3
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End of dialog contentReviewed: 12 May 2024
Slovaka
CyprusNot working parking cards,no info from reception how work entrance to swimming pool if you are hotel quest...not nice experience from staff work at lockers for thermal bath, confused and angry 😠 BCS we not get correct locker for dress....not speaking English!we lost taste for it...hotel with Stars need to be nice for costumes pay that money to stay!!!
Near to main road with shops
Stayed in May 2024
Reviewed: 30 April 2024
Josiane
NetherlandsCozy bed, tasty food.
Stayed in February 2024
Reviewed: 18 April 2024
Marzena
United KingdomAlthough the room and bedding was clean the walls were very dusty. Someone with allergies might struggle.
Location next to the Termy Zakopane. A lot of great facilities for children. They also let us into our room well before our check in time, which was very kind gracious of them. They prepared extra sleeping space for us.
Stayed in April 2024
Reviewed: 17 April 2024
Alesia
Poland-
breakfast, room, view
Stayed in March 2024
Reviewed: 25 March 2024
Wonchan
South KoreaIt was clean and staff were Kind
Stayed in March 2024
Reviewed: 15 March 2024
Sam
United KingdomNothing
This hotel offers a great compromise between quality, location, services and price. The connection with the acquapark makes it perfect. The city center is at walkable distance.
Stayed in February 2024
Reviewed: 10 March 2024
Gracy
IrelandFor a couple room the bed mattress was not a single side was dived and a bit uncomfortable.
Good property
Stayed in March 2024
Reviewed: 3 March 2024
Davit
Polandfabulous breakfast
Stayed in March 2024
Reviewed: 20 February 2024
Illia
UkraineSize of appartment
Aqua park
Stayed in January 2024
Reviewed: 2 February 2024
Kasha
United KingdomNo hot chocolate 😔
Breakfast was very good , the location is fantastic very close to all main attractions the aqua park is joined with the hotel so there’s big traffic there with children very very busy hotel I can’t belive how quiet was my room in all this busy season of half term thank You dobry hotel 🙌
Stayed in February 2024
Reviewed: 1 February 2024
Krzysztof
Polandperfect staff excellent food
Stayed in January 2024
Reviewed: 17 January 2024
Ganna
UkraineTasty breakfasts with wide variety of food. Friendly staff, nice restaurant. Animation and play-room for children.
Stayed in January 2024
Reviewed: 14 January 2024
Martin
SlovakiaThermostat/controller of the AC in the room. What an evil thing. Light coming out of this device during the night was ridiculous. We saw shadows. I could read a book sitting next to it. We tried to cover it, but then the AC stopped working. It took me one whole night to find out, how to turn off the display. Food in the restaurant was just average.
This hotel is kids friendly. There is a big room, where children can play. There are plenty of toys. In your room you can have a bed for children. There are many small dining chairs. In addition you can get to the aquapark right through the hotel, so you do not have to go outside. It makes visit of this facility so much easier. But, I would not go there if I would not have a child.
Stayed in January 2024
Reviewed: 10 January 2024
Shaoshan
Chinawe found insects in our beds, then they changed the room and reimburse one day fee, the solution is ok
breakfast
Stayed in January 2024
Reviewed: 3 January 2024
Óttarr
IcelandOnly complain I have is there is no coconut water in the minibar or in the bar. I can recommend coconut water from quest food called Cononaut here in Poland.
It’s a nice stay and we will definitely be there again. Staff was so kind and helpful, rooms were nice and food was excellent
Stayed in January 2024
Reviewed: 31 December 2023
Mariam
United Arab EmiratesNo more restaurants and the coffee shop is very expensive like the water 8 z !!
Everything
Stayed in December 2023
Reviewed: 27 December 2023
Budzisz
PolandLovely place with amazing facilities
Stayed in December 2023
Reviewed: 17 November 2023
Plevrakis
PolandRoom could be a bit cleaner as 1 pillow cover we found dirty on arrival (probably did not clean well during wash and person who put it on pillow did not see that was dirty.) These things happen sometimes.
Staff very nice and helpful restaurant was very clean and nice breakfast
Stayed in November 2023
Reviewed: 12 November 2023
Kitti
HungaryThe bed was a bit uncomfortable, there were 2 mattresses next to each other that kept sliding apart, so there was always a hole in the middle of the bed. Parking is not included in the price, the daily rate is a bit much, and it makes no difference whether you park in front of the hotel or in an underground car park. Also, the daily fee is charged even if you leave the hotel at 10am on the last day.
Great location with direct access to the aquapark. The food is great and plentiful. Friendly and helpful staff. The spa part of the hotel is also adequate. The rooms are extremely clean.
Stayed in November 2023
Reviewed: 4 November 2023
Veselin
BulgariaIt rised the expectation, but small things can be annoying. Regular rooms are too small for families. Elevators are slow and does not recognize directions - you call it down, get in and goes up. Very small Spa. Look at your package when you book, as you need to pay for both parking and termal baths. Cleaning is on demand. Restaurant is too small if hotel is full. Small things, as I wrote…
Its a modern and stylish hotel, nicely furnished, next to termal baths. Great food and variety at both breakfast and dinner. Very helpful staff. Termal baths are great, with nice access from hotel.
Stayed in November 2023
Reviewed: 22 October 2023
Eunhee
South KoreaIt’s not easy to call them because they didn’t receive phone.
The restaurant and pool are very good. The breakfast is the best.
Stayed in October 2023
Reviewed: 20 October 2023
Barysr
PolandNot enough hot side dishes for the breakfast, only beans in tomato sauce .. But anyway breakfasts were delicious
Good room with mountains view
Stayed in October 2023
Reviewed: 14 October 2023
Irmantas
LithuaniaEverything was fine.
Hotel was super clean, quiet, cozy and abit fancy. Restaurant ala carte meniu was very nice, with polish traditional dishes and usual choices. Beef tartare is amazing. Hotel has included saunas so its nice addition. Breakfast was amazing too with wide variety of dishes. Also very nice addition if the weather is bad - swimming pool with jacuzzi, kids zone, slides and thermal pool outside.
Stayed in October 2023
Reviewed: 8 October 2023
Jurisozo
LatviaExcellent breakfast, easy access to the Aquapark, perfect location
Stayed in October 2023
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