Bad light in the room

Stayed in May 2024

room was very small, no place to walk., except that all was fine.

Stayed in May 2024

Breakfast lacked: individual dish for olive oil, warm pancakes, maple syrup

Happy hour wine and charcuterie board

Stayed in May 2024

If visiting Amsterdam, this is the perfect place to stay. The location is great, just a pleasant 20-minute walk to the city center, and there are nice places and restaurants in the neighborhood. The service in the hotel was perfect, with kind and welcoming staff. The entire hotel and the rooms are impeccable. The rooms are spacious and comfortable, very clean and modern, and although we stayed for a short time, it felt like we had taken a longer vacation. The beds are excellent, ensuring a good night's sleep.

Stayed in May 2024

Excellent service

Stayed in May 2024

Friendly staff, nice sauna and pool, all very relaxing. I absolutely loved the bed pillows.

Stayed in March 2024

Excellent location on Amstel River, amazing staff. A member of our group was injured and staff was extremely helpful!

Stayed in May 2024

Great staff. excellent selection for breakfast Easy access to tramlines so get to busier side of the city Area around hotel was very quite

Stayed in May 2024

The room faced another room. No view

Beautiful building

Stayed in May 2024

The property is beautiful, very well kept, clean, lovely staff

Stayed in May 2024

The staff was very friendly :) and breakfast was amazing! My room was a little dark, but the size for one person was good. They treated me with pastries, fruit as a welcome letter, which I truly appreciated! I had lunch at the restaurant and the food was great so as the service.

Stayed in April 2024

You should walk to get to the city center.

Omg they upgraded our room. It was so good! The bed is huge and comfortable. The room is big. And I really wanted to stay in the bathroom for hours, because it’s so big, clean and beautiful. Breakfasts worth the price.

Stayed in March 2024

Nothing, it was superb!

The history of the property and the ambience was superb!

Stayed in April 2024

I had difficulty finding a pair of slippers, they were hidden together with bathrobes, not sure why they arranged that way. The coffee cup is too small for the coffee machine. My first cup of coffee overflowed onto the counter. The giant pillow was a nuisance.

The staff are helpful and polite.

Stayed in May 2024

The room was in another building separated from the main building. The breakfast was in the main building. So we had to walk outside the hotel to get to the main building.

The room was big enough

Stayed in May 2024

Front desk really helpful.

Stayed in April 2024

The bar and restaurant were not open when we arrived. So we made do with the spa. This would not have suited everyone on a Sunday evening!

Lovely top-floor studio with lots of space and private feel. Breakfast was an excellent selection. Thoughtful touches, like noticing and celebrating my birthday (cake and fizz at breakfast) as well as giving us water for our onward journey. Small touches but noticed and appreciated.

Stayed in May 2024

N/A

Staff hospitality, cooperative and respectful

Stayed in April 2024

The house keeping service needs to be improved, there are dirts and dusts behind the bed and around. A clear indication of poor thorough cleaning and house keeping. House keeping needs to pay attention to details. Concierge service broke the handle of my carry-on. The hotel could take a better action rather than sending an apology email denying its their fault as per CCTV. customer is always right; we handled the bag in a good condition. They should at least provide any kind of compensation.

The location is perfect, the staff is very friendly and helpful.

Stayed in May 2024

For 5* hotel i would imagine better TV with possibility of connecting phone to it.There was only one option with mirroring screen but it didnt work and it was available only for android phones.

Staff was really helpful and amazing! Big thanks for them.Hotel overall was really beautiful with modern facilities and rooms was cozy and perfectly clean

Stayed in March 2024

nothing to not like

modern & elegant, lovely building. my room in outside block was spacious and very modern

Stayed in March 2024

Form responses to enquiries via Booking dot com platform - a clear "copy & paste" answer for a 5 star establishment is not correct. The reception desk also never gave us updates on our room readiness and if it was not for the amazing concierge (Lotus) we would still be sitting and wondering.

Exceptional service from the concierge, Lotus. She arranged a difficult restaurant reservation and kept us updated to our room readiness. She also then checked up on us when we finally managed to get to our room. The rooms are fabulous, very well appointed and roomy. Everything oozes class here.

Stayed in April 2024

Very clean and modern facility as well as great location. Staff was mostly nice. At reception staff was heterogenous in terms of level of friendliness. But overall very good experience. Thank you

Stayed in March 2024

Both bar and restaurant are closed on Sundays. I’d picked this hotel for 2 nights on that basis as a solo traveller, so disappointed. Enjoyed a Lidl picnic in my room instead! It’s a little walk to the main area of city, but lots of interest on way.

Beautiful luxurious building and plush room. Spa a nice added extra. Lovely restaurant, with attentive staff, although quite expensive. Breakfast delicious and plentiful, loved the conservatory room.

Stayed in February 2024