nothing

Excellent breakfast..!!

Stayed in May 2024

Nothing I didn’t like

Cozy bed and delicious breakfast

Stayed in April 2024

Nothing

Breakfast was great and room was very clean and comfortable

Stayed in April 2024

Wonderful!

Stayed in May 2024

Was not expecting the 300 euro deposit, I paid in full on arrival so I didn't see why it was necessary, expected it to be paid back into my account when I checked out and was told it would be paid back into my account and could take up to 10 days. This was the only negative on what would have been an excellent stay. You should be made aware of this when booking.

Didn't have breakfast

Stayed in May 2024

Nothing

Perfect location and breakfast

Stayed in May 2024

Location could not have been better. It seemed like we were in the middle of everything.

Stayed in May 2024

The Wifi

The property and the location are excellent.

Stayed in May 2024

The room climate was loud and noisy

Very good place to be, quiet and calm and still close to everything

Stayed in May 2024

Amazing

Stayed in May 2024

The room was not what we had requested - a double bed room. We were supposedly upgraded to a smaller room with only a queen bed, which is not what we booked. When I complained we were given another very noisy room over a back alley and a kitchen, which kept us up all night. Also, without two beds - only one.

Food was excellent. Both room service and breakfast were very great.

Stayed in May 2024

Nothing

Staff were so helpful and location is perfect

Stayed in May 2024

Location, staff excellent

Stayed in May 2024

Confusing lighting switches, no instructions on the coffee machine. Some drawers for clothing would be great.

Staff is amazing!

Stayed in May 2024

Some Rooms which on corner sides are noisy

Perfect location Lovely staff specially concierge Ayman Renovated rooms In front of Dam square and just beside the notorious red light district

Stayed in May 2024

Crowded area

Good location close to the sites and good restaurant in the area

Stayed in May 2024

Wonderful bedding. Responsive staff. Very quiet room, considering we were overlooking Dam Square

Stayed in May 2024

We paid extra for the breakfast as reading reviews we’ve been told the breakfast is legendary. Much to my wife’s disappointment who is a decaf coffee drinker the Hotel couldn’t supply a nice decaf coffee. The only coffee they could supply as a decaffeinated coffee was instant coffee which I think for a hotel of this caliber is not acceptable, Amsterdam has some great pancake restaurants. It would’ve been nice to have had some fresh pancakes for breakfast instead of heated up shop bought pancakes especially when they were making fresh waffles. Also in my opinion, we both felt the breakfast could’ve been hotter. If I was to stay again I would not book the breakfast. I would go out to eat which I feel would also be better value. Also another incident which we weren’t happy about a bottle of Moet and Chandon champagne had been left in our room as we were to celebrating our silver wedding anniversary we assumed this was complimentary from the hotel as there was no note. We later found out it was our goddaughter who had sent it when we challenge the hotel they actually tried to pass the champagne off as they had sent it complementary as you can imagine we were not very happy. We gave them an opportunity to explain what happened to the note, but they never came back to us!

Location was key and the staff were nice.

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

N/A

Clean and safe place to stay in Amsterdam

Stayed in May 2024

5 star rated hotel should have table service for breakfast rather than buffet. We had a premium room with a view of Dam Square, great view but very noisy with windows open. Lighting overall was a bit subdued for our liking

Great location in the heart of Dam Square. Excellent customer service from a very helpful team.

Stayed in May 2024

Excellent location, very clean, helpful staffs and excellent range of breakfast

Stayed in April 2024

We happened to be here on King’s Day weekend, and the hotel felt understaffed at times. Other than that, it was a great stay.

The breakfast was phenomenal and the property was very beautiful and extremely well located. The room was very comfortable. In particular, the shower was wonderful. The cafe downstairs is also fantastic.

Stayed in April 2024

The room is far too compact. It has a king-sized bed, which I asked for, not realizing. Around the bed there is maybe three feet of space. If you tried to fit a couple in there, it would never work. There is a little tiny narrow desk with a desk chair that you can't pull far enough back without hitting bed to fit your legs under the desk and sit in the chair without twisting it sideways, sitting down, and twisting it straight to write at the desk. They also have one tiny army chair in the corner. Of course the Dutch are famous for getting a lot done with very little space, but this is ridiculous. I've spent a lot of time in Amsterdam and always wanted to stay once briefly at this famous hotel and I expected more. Try the Radisson on Ruslandstraat instead. The breakfast buffet is in this cavernous dining room. Like three or four waiters need to bring coffee to each table, which of course is far from happening promptly through no fault of the waiters trying to cover that much space. I asked a waiter the first day to bring me a pot instead of a cup. He did, very graciously, but he brought me a teapot full , apologizing that that was all they had. In a country famous for its cheese, they could have better options. They have an omelet maker on duty, which is nice, but more than I wanted for breakfast.

OK, here's something you may not read often. So I'm rather deaf, and of course my hearing aids need to recharge overnight and can't be worn when I'm sleeping. I had an early departure from Amsterdam Centraal which is a fifteen-minute walk from the hotel. I left a 6 am wake-up call, but the phone in the room was not set to ring very loudly, so of course I couldn't hear the call at all. At 6:10 I awaken to find myself being gently shaken by this very beautiful young woman, who tells me that when I did not answer the call, she was concerned that something had happened to me overnight. I thank her, being grateful that I was wearing something, and ten minutes later I do hear a phone call that is her checking on me to make sure I have awakened. That's conscientious, don't you think? Of course the story is very Dutch.

Stayed in May 2024